Merge

What do you like best about the product?

Merge helped us expand our client offerings as well as helped us improve our internal processes. Their list of possible integrations have helped us create features that our clients have been asking for. It also helped us provide our clients with data analysis of their hiring and retention practices.

It was easy integrating with Merge using their API documentation. It made it much quicker for us to implement our client's ATS and HRIS data into our platform so that we can provide them with key metrics and data analysis. We've also started planning out how to use their other offerings for future feature requests. Their dashboard is easy to use and helps us manage all of our integrations in one place.

The biggest selling point, that made us choose them over other products, is that they make it so easy to map disparate data into our schema. They have a great way of consolidating different HR provider's data into their platform. They also let you use custom types to add specific mappings you want to include in the data ingestion process.

Merge's customer support is excellent. We recently had to fill out and submit an application to use an external HRIS system and they helped us through this process.

What do you dislike about the product?

There’s sometimes a mismatch between ATS and HRIS offerings but Merge has been quickly adding new integrations in each category.

Some HR solution providers need extra paperwork to get started but Merge helped us fill these out and get our application submitted.

What problems is the product solving and how is that benefiting you?

We're using Merge to help our clients analyze their hiring and retention policies - especially through periods of change.

What do you like best about the product?

Merge has been a game-changer for our integration needs and enabled us to scale our integration platform exponentially faster than we could have building each integration in-house or relying on third-party contractors .

First, the scalability is impressive. We don’t have to worry about managing the unique authentication requirements for each HRIS or keeping up with API changes—Merge takes care of it all seamlessly. This saves us countless hours of maintenance and ensures our integrations stay reliable.

Second, the flexibility of their common model when combined with their custom mappings feature is outstanding. The common model provides a robust default structure that works for most use cases, but, with their custom mappings, it’s also extremely customizable. As a result, when a customer asks, “Can you handle this unique scenario or custom field?” we’re almost always able to say, “Yes, we can do that,” thanks to Merge’s flexibility and extensibility.

Their support is another standout feature. The response times are next-level, and it’s clear the team genuinely cares about helping their customers succeed.

Lastly, debugging is refreshingly simple with Merge. Their API tester and detailed logs make it easy to identify and resolve issues quickly, keeping our development and debugging processes smooth and efficient.

Merge enables us to focus on delivering value to our customers rather than worrying about the complexity of integrations.

What do you dislike about the product?

We did encounter quite a few bugs early on, but this seemed to be due to lower adoption of the HRIS integrations we were leveraging at the time. The platform has become much more stable since then, and we rarely experience issues now. Additionally, when we did encounter problems, their support team was very responsive and communicative and did everything they could to resolve them as quickly as possible, which helped mitigate any frustrations.

Another consideration is that some companies Merge integrates with may pose additional challenges during the integration process. For example, larger providers like ADP, Paylocity, and Rippling often require going through partnership processes, which can take time. This is not an issue with merge - these are challenges you’d face regardless of using Merge, and their team provided excellent support to navigate these obstacles more smoothly than we could have on our own. It’s just worth noting that not every HRIS integration is entirely ‘turnkey,’ and some HRIS platforms may also charge customers for API access. Being aware of these nuances and differences with each HRIS can help in planning your integrations effectively.

What problems is the product solving and how is that benefiting you?

Merge helps us solve the complex challenge of integrating with dozens of HRIS platforms, enabling us to deliver a scalable and flexible integration solution for our customers. Before Merge, we tried building integrations in-house and working with third-party contractors, but neither approach gave us the scalability, flexibility, or support we needed. Using Merge allowed us to launch integrations for 12 of our most-used HRIS platforms in under a year, and we’ve since expanded to 22+ integrations. This has dramatically improved our win rates and customer retention while reducing the engineering, support, and implementation resources required to maintain integrations.

What do you like best about the product?

The most useful thing is a combination of several things:
- a wide range of integrations
- a wide range of supported languages ​​for SDK + ready-made solutions for Frontend SDK
- a convenient and fast flow for linking accounts for our end users
- a diverse set of tools in the admin panel such as webhooks, sandbox, test api
- clear onboarding during registration in the admin panel

What do you dislike about the product?

- price (it would be possible to break down the pricing policy depending on the modules that are needed, i.e. why overpay if, for example, only one ATS module will be used)
- sometimes a certain api is poor in functionality, for example, certain batch requests such as POST requests for creating candidates for ATS systems are missing
- more advanced multitenancy is missing

What problems is the product solving and how is that benefiting you?

We are using Merge so that our recruiter users can easily integrate their ATS system into our platform, for example, to easily export candidates found on our platform or to synchronize certain data

What do you like best about the product?

We primarily serve European companies and so data security and data minimization are incredibly important to us. Since Merge complies with regional data security and privacy regulations like GDPR and offers features that let our customers pick and choose the data they want to sync (via Scopes), we’ve been able to provide HRIS integrations that exceed our customers’ security requirements.

What do you dislike about the product?

We'd always love more integrations, but the team is very responsive and open to adding them!

What problems is the product solving and how is that benefiting you?

Our customers use a very fragmented set of HRIS providers. Merge's standardised integrations help us to connect clients with differing HRIS with just one integration.

What do you like best about the product?

Comprehensive service offerings for payroll companies.

What do you dislike about the product?

The pricing structure is hard to predict for start up technology companies.

What problems is the product solving and how is that benefiting you?

One intergration to several payroll providers.