What do you like best about the product?

Merge's product is excellent. The integrations are robust and reliable and the admin tools allows for very useful insights into your integrations and for very efficient debugging. The only thing better is probably their customer and technical support. The Merge team is always available, responds promptly to every requests, and even helps out with some of the integration efforts with our clients. We've used some other competitors in the space and are thrilled we landed on Merge.

What do you dislike about the product?

Really no dislikes here. Integrations are never fun, but Merge is the company to partner with if you have to.

What problems is the product solving and how is that benefiting you?

We are a healthcare company that needs to connect to multiple other systems. Merge allows us to focus on our core offering while providing robust connections to our customer's systems.

What do you like best about the product?

Merge does a good job of abstracting away the complexity and pain of maintaining many API integrations. We would not be able to support nearly so many HRIS options for our clients if we were integrating each ourselves!

I have been most appreciative of the prompt and personal support we have received from Merge since the very beginning. When dealing with the intersection of so many complex systems, it's inevitable that things won't always work perfectly. Merge is always very supportive if we need help debugging data problems or a friendly explanation of how to connect a new system.

Additionally, it's been great to have a close working relationship as Merge's product has evolved. We have appreciated seeing our feedback worked into the product, sometimes on short notice if we need it.

From a technical perspective, I've found the Merge API to be intuitive and well-documented. The provided SDKs are also useful. Visibility is quite good with logs within the Merge dashboard.

What do you dislike about the product?

There are still differences per integrated system which can make things difficult to debug. An example of this is the process to connect each system. Merge has been making strides by adding more detail to the Link component, but sometimes clients still struggle to make it through these steps successfully.

What problems is the product solving and how is that benefiting you?

Merge is allowing us to pull employee data from a wide range of HR systems. This is taking manual data maintenance work away from our clients while improving the richness and accuracy of the data we hold.

What do you like best about the product?

Most connections are available, and anything that's not there is serviceable by the Merge team. Makes the experience very useful.

What do you dislike about the product?

After using a connector for a while, you may experience some gotchas. The way a field is interpretted may be very specific to a SaaS. E.g. for CX, the user field being null may be because the author field is not null, meaning that the comment is actually by the author. Things like that are hard to find out of the box by developers.

What problems is the product solving and how is that benefiting you?

Integrating with various SaaS applications.

What do you like best about the product?

Thought through APIs, excellent documentation, and stable product.

Customer support is top notch!

What do you dislike about the product?

Things that don't fit into the unified schemas aren't easy to work with, but there is always a path forward.

What problems is the product solving and how is that benefiting you?

Support 100+ data sources with a single implementation.

What do you like best about the product?

We use Merge to pull in data from HRIS software to help companies provide services to their employees. We could have spent hundreds of hours building and maintaining custom integrations across the 20+ integrations we provide via Merge today. Instead they make it fairly easy to connect to different HR systems and safely pull in employee data.

Their customer support tends to respond within a business day typically, especially if you get the plan with a Slack channel.

I like how easy it is to show my customers that we aren't pulling in sensitive payroll data to the API (as our service does not need that data, though I believe Merge can use it if your service needs it) because you can toggle which fields sync on and off very easily. Generally HR managers can also decide whether Merge has access to that information at all.

I am not an engineer, just an administrator that trains customers on setting up these integrations, but the software is straightforward enough that it's fairly intuitive for me to use their admin site.

What do you dislike about the product?

Some HR systems are very easy to connect to, and all they require is the HR admin to log in with a username and password. Some HR systems, like ADP, are more complicated setups that take 20+ minutes and if you mess up a step you need to start over completely. I think that is more in the nature of the original HR software than on Merge's side, to be fair.

Their documentation could be better, sometimes it is out of date compared to UI changes in the HR system I'm trying to implement. Troubleshooting errors can be a little complex.

What problems is the product solving and how is that benefiting you?

Pulling in HR data like employee information across 20+ different HR platforms. Saves time and energy building integrations ourselves.