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Merge helped us expand our client offerings as well as helped us improve our internal processes
What do you like best about the product?
Merge helped us expand our client offerings as well as helped us improve our internal processes. Their list of possible integrations have helped us create features that our clients have been asking for. It also helped us provide our clients with data analysis of their hiring and retention practices.
It was easy integrating with Merge using their API documentation. It made it much quicker for us to implement our client's ATS and HRIS data into our platform so that we can provide them with key metrics and data analysis. We've also started planning out how to use their other offerings for future feature requests. Their dashboard is easy to use and helps us manage all of our integrations in one place.
The biggest selling point, that made us choose them over other products, is that they make it so easy to map disparate data into our schema. They have a great way of consolidating different HR provider's data into their platform. They also let you use custom types to add specific mappings you want to include in the data ingestion process.
Merge's customer support is excellent. We recently had to fill out and submit an application to use an external HRIS system and they helped us through this process.
It was easy integrating with Merge using their API documentation. It made it much quicker for us to implement our client's ATS and HRIS data into our platform so that we can provide them with key metrics and data analysis. We've also started planning out how to use their other offerings for future feature requests. Their dashboard is easy to use and helps us manage all of our integrations in one place.
The biggest selling point, that made us choose them over other products, is that they make it so easy to map disparate data into our schema. They have a great way of consolidating different HR provider's data into their platform. They also let you use custom types to add specific mappings you want to include in the data ingestion process.
Merge's customer support is excellent. We recently had to fill out and submit an application to use an external HRIS system and they helped us through this process.
What do you dislike about the product?
There’s sometimes a mismatch between ATS and HRIS offerings but Merge has been quickly adding new integrations in each category.
Some HR solution providers need extra paperwork to get started but Merge helped us fill these out and get our application submitted.
Some HR solution providers need extra paperwork to get started but Merge helped us fill these out and get our application submitted.
What problems is the product solving and how is that benefiting you?
We're using Merge to help our clients analyze their hiring and retention policies - especially through periods of change.
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A Scalable and Flexible Solution for Integrations
What do you like best about the product?
Merge has been a game-changer for our integration needs and enabled us to scale our integration platform exponentially faster than we could have building each integration in-house or relying on third-party contractors .
First, the scalability is impressive. We don’t have to worry about managing the unique authentication requirements for each HRIS or keeping up with API changes—Merge takes care of it all seamlessly. This saves us countless hours of maintenance and ensures our integrations stay reliable.
Second, the flexibility of their common model when combined with their custom mappings feature is outstanding. The common model provides a robust default structure that works for most use cases, but, with their custom mappings, it’s also extremely customizable. As a result, when a customer asks, “Can you handle this unique scenario or custom field?” we’re almost always able to say, “Yes, we can do that,” thanks to Merge’s flexibility and extensibility.
Their support is another standout feature. The response times are next-level, and it’s clear the team genuinely cares about helping their customers succeed.
Lastly, debugging is refreshingly simple with Merge. Their API tester and detailed logs make it easy to identify and resolve issues quickly, keeping our development and debugging processes smooth and efficient.
Merge enables us to focus on delivering value to our customers rather than worrying about the complexity of integrations.
First, the scalability is impressive. We don’t have to worry about managing the unique authentication requirements for each HRIS or keeping up with API changes—Merge takes care of it all seamlessly. This saves us countless hours of maintenance and ensures our integrations stay reliable.
Second, the flexibility of their common model when combined with their custom mappings feature is outstanding. The common model provides a robust default structure that works for most use cases, but, with their custom mappings, it’s also extremely customizable. As a result, when a customer asks, “Can you handle this unique scenario or custom field?” we’re almost always able to say, “Yes, we can do that,” thanks to Merge’s flexibility and extensibility.
Their support is another standout feature. The response times are next-level, and it’s clear the team genuinely cares about helping their customers succeed.
Lastly, debugging is refreshingly simple with Merge. Their API tester and detailed logs make it easy to identify and resolve issues quickly, keeping our development and debugging processes smooth and efficient.
Merge enables us to focus on delivering value to our customers rather than worrying about the complexity of integrations.
What do you dislike about the product?
We did encounter quite a few bugs early on, but this seemed to be due to lower adoption of the HRIS integrations we were leveraging at the time. The platform has become much more stable since then, and we rarely experience issues now. Additionally, when we did encounter problems, their support team was very responsive and communicative and did everything they could to resolve them as quickly as possible, which helped mitigate any frustrations.
Another consideration is that some companies Merge integrates with may pose additional challenges during the integration process. For example, larger providers like ADP, Paylocity, and Rippling often require going through partnership processes, which can take time. This is not an issue with merge - these are challenges you’d face regardless of using Merge, and their team provided excellent support to navigate these obstacles more smoothly than we could have on our own. It’s just worth noting that not every HRIS integration is entirely ‘turnkey,’ and some HRIS platforms may also charge customers for API access. Being aware of these nuances and differences with each HRIS can help in planning your integrations effectively.
Another consideration is that some companies Merge integrates with may pose additional challenges during the integration process. For example, larger providers like ADP, Paylocity, and Rippling often require going through partnership processes, which can take time. This is not an issue with merge - these are challenges you’d face regardless of using Merge, and their team provided excellent support to navigate these obstacles more smoothly than we could have on our own. It’s just worth noting that not every HRIS integration is entirely ‘turnkey,’ and some HRIS platforms may also charge customers for API access. Being aware of these nuances and differences with each HRIS can help in planning your integrations effectively.
What problems is the product solving and how is that benefiting you?
Merge helps us solve the complex challenge of integrating with dozens of HRIS platforms, enabling us to deliver a scalable and flexible integration solution for our customers. Before Merge, we tried building integrations in-house and working with third-party contractors, but neither approach gave us the scalability, flexibility, or support we needed. Using Merge allowed us to launch integrations for 12 of our most-used HRIS platforms in under a year, and we’ve since expanded to 22+ integrations. This has dramatically improved our win rates and customer retention while reducing the engineering, support, and implementation resources required to maintain integrations.
Incredibly fast and convenient integration for our users with their ATS systems
What do you like best about the product?
The most useful thing is a combination of several things:
- a wide range of integrations
- a wide range of supported languages for SDK + ready-made solutions for Frontend SDK
- a convenient and fast flow for linking accounts for our end users
- a diverse set of tools in the admin panel such as webhooks, sandbox, test api
- clear onboarding during registration in the admin panel
- a wide range of integrations
- a wide range of supported languages for SDK + ready-made solutions for Frontend SDK
- a convenient and fast flow for linking accounts for our end users
- a diverse set of tools in the admin panel such as webhooks, sandbox, test api
- clear onboarding during registration in the admin panel
What do you dislike about the product?
- price (it would be possible to break down the pricing policy depending on the modules that are needed, i.e. why overpay if, for example, only one ATS module will be used)
- sometimes a certain api is poor in functionality, for example, certain batch requests such as POST requests for creating candidates for ATS systems are missing
- more advanced multitenancy is missing
- sometimes a certain api is poor in functionality, for example, certain batch requests such as POST requests for creating candidates for ATS systems are missing
- more advanced multitenancy is missing
What problems is the product solving and how is that benefiting you?
We are using Merge so that our recruiter users can easily integrate their ATS system into our platform, for example, to easily export candidates found on our platform or to synchronize certain data
Using Merge’s Unified API to add 10 European-focused HRIS integrations within a week
What do you like best about the product?
We primarily serve European companies and so data security and data minimization are incredibly important to us. Since Merge complies with regional data security and privacy regulations like GDPR and offers features that let our customers pick and choose the data they want to sync (via Scopes), we’ve been able to provide HRIS integrations that exceed our customers’ security requirements.
What do you dislike about the product?
We'd always love more integrations, but the team is very responsive and open to adding them!
What problems is the product solving and how is that benefiting you?
Our customers use a very fragmented set of HRIS providers. Merge's standardised integrations help us to connect clients with differing HRIS with just one integration.
Krystal has been very helpful from our first conversation until final decision making.
What do you like best about the product?
Comprehensive service offerings for payroll companies.
What do you dislike about the product?
The pricing structure is hard to predict for start up technology companies.
What problems is the product solving and how is that benefiting you?
One intergration to several payroll providers.
Integration made easy
What do you like best about the product?
Easy to navigate and understand, specially for someone from the non tech side. They have made integrating easy with ability for us to have custom mapping. Their support team too is amazing!!
What do you dislike about the product?
I wish they had the endpoint names from HRIS' mentioned in their documentation.
What problems is the product solving and how is that benefiting you?
For a non technical person, understanding the logs is easy now. Their team too is helpful
Solid product and service
What do you like best about the product?
Merge allows us to add new integrations to our product quickly. We've been very happy with the results so far. We were initially nervous about outsourcing our integrations, but the product and team has been great so far.
What do you dislike about the product?
Nothing right now -- Merge has been very solid and reliable. I highly recommend.
What problems is the product solving and how is that benefiting you?
Without Merge, we would have to build dozens of integrations in-house. With Merge, we save money and can rely on a specialized partner.
Seamless service and great product
What do you like best about the product?
Helped us offer hundreds of integrations in under 4 weeks.
What do you dislike about the product?
We haven't seen anything we dislike yet.
What problems is the product solving and how is that benefiting you?
Our customers demand new integrations constantly and now we can provide them without additional investments.
Powerful API
What do you like best about the product?
Documentation is clean, so is the platform and capabilities are added on a regular basis. The team is mostly reactive on our support channel.
What do you dislike about the product?
For some specific providers we need to define custom logic, it would be great if it was trully 100% unified.
Also there is no way to use different webhook endpoints for Sandbox/Production environment so we need other Merge accounts specifically for our Staging / Dev environment.
Also there is no way to use different webhook endpoints for Sandbox/Production environment so we need other Merge accounts specifically for our Staging / Dev environment.
What problems is the product solving and how is that benefiting you?
Having the hability to integration multiple providers using a single logic, which works I would say 95% of the time.
Top tier product and company, in a technically difficult space
What do you like best about the product?
Merge's product is excellent. The integrations are robust and reliable and the admin tools allows for very useful insights into your integrations and for very efficient debugging. The only thing better is probably their customer and technical support. The Merge team is always available, responds promptly to every requests, and even helps out with some of the integration efforts with our clients. We've used some other competitors in the space and are thrilled we landed on Merge.
What do you dislike about the product?
Really no dislikes here. Integrations are never fun, but Merge is the company to partner with if you have to.
What problems is the product solving and how is that benefiting you?
We are a healthcare company that needs to connect to multiple other systems. Merge allows us to focus on our core offering while providing robust connections to our customer's systems.
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