What do you like best about the product?

Merge has been a game-changer for our integration needs and enabled us to scale our integration platform exponentially faster than we could have building each integration in-house or relying on third-party contractors .

First, the scalability is impressive. We don’t have to worry about managing the unique authentication requirements for each HRIS or keeping up with API changes—Merge takes care of it all seamlessly. This saves us countless hours of maintenance and ensures our integrations stay reliable.

Second, the flexibility of their common model when combined with their custom mappings feature is outstanding. The common model provides a robust default structure that works for most use cases, but, with their custom mappings, it’s also extremely customizable. As a result, when a customer asks, “Can you handle this unique scenario or custom field?” we’re almost always able to say, “Yes, we can do that,” thanks to Merge’s flexibility and extensibility.

Their support is another standout feature. The response times are next-level, and it’s clear the team genuinely cares about helping their customers succeed.

Lastly, debugging is refreshingly simple with Merge. Their API tester and detailed logs make it easy to identify and resolve issues quickly, keeping our development and debugging processes smooth and efficient.

Merge enables us to focus on delivering value to our customers rather than worrying about the complexity of integrations.

What do you dislike about the product?

We did encounter quite a few bugs early on, but this seemed to be due to lower adoption of the HRIS integrations we were leveraging at the time. The platform has become much more stable since then, and we rarely experience issues now. Additionally, when we did encounter problems, their support team was very responsive and communicative and did everything they could to resolve them as quickly as possible, which helped mitigate any frustrations.

Another consideration is that some companies Merge integrates with may pose additional challenges during the integration process. For example, larger providers like ADP, Paylocity, and Rippling often require going through partnership processes, which can take time. This is not an issue with merge - these are challenges you’d face regardless of using Merge, and their team provided excellent support to navigate these obstacles more smoothly than we could have on our own. It’s just worth noting that not every HRIS integration is entirely ‘turnkey,’ and some HRIS platforms may also charge customers for API access. Being aware of these nuances and differences with each HRIS can help in planning your integrations effectively.

What problems is the product solving and how is that benefiting you?

Merge helps us solve the complex challenge of integrating with dozens of HRIS platforms, enabling us to deliver a scalable and flexible integration solution for our customers. Before Merge, we tried building integrations in-house and working with third-party contractors, but neither approach gave us the scalability, flexibility, or support we needed. Using Merge allowed us to launch integrations for 12 of our most-used HRIS platforms in under a year, and we’ve since expanded to 22+ integrations. This has dramatically improved our win rates and customer retention while reducing the engineering, support, and implementation resources required to maintain integrations.