JumpCloud
JumpCloud, Inc.External reviews
3,711 reviews
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External reviews are not included in the AWS star rating for the product.
Bringing Different System Functions Together Into One Interface.
What do you like best about the product?
My main system for managing my team’s accounts is JumpCloud. I enjoy having access to all the different features to monitor accounts and control logins all from one system instead of having to deal with multiple different systems. It is all convenient from the admin console, where I can configure all the settings for user onboarding, password resets and authentication, as well as device policy management.
What do you dislike about the product?
Being able to design customizable, detailed configuration for reports is great, yet the user report building tool feels drafted, causing unnecessary manual data extractions to achieve particular views, as well as odd lags in the execution of device commands for streaming and real time troubleshooting.
What problems is the product solving and how is that benefiting you?
For JumpCloud, I can control the management of users and devices from one interface. I regain control of my systems security, user access, and onboarding and offboarding processes all in one streamlined interface.
JumpCloud excellent for managing identities and devices
What do you like best about the product?
I like it because I can easily manage security policies, patches, and users on any operating system with a nice dashboard, and the full integration combines SSO and MFA into a single platform. This is great, and I liked it because it simplifies integration.
What do you dislike about the product?
So far my only exception was the final configuration of the conditional access policies.
What problems is the product solving and how is that benefiting you?
This solution works very well for us, as it allows us to manage multiple systems without the complexity of a traditional active directory. It has helped us enhance our security posture and boost overall efficiency.
All-in-One Identity and Device Management Made Simple
What do you like best about the product?
Centralized Identity, Access, and Device Management allows you to oversee all users, devices, and resources—including applications, servers, and networks—from a single platform, rather than relying on multiple separate tools.
What do you dislike about the product?
The account keeps getting disabled and if we forget the password, we get blocked. We always have to contact the IT team to reset it instead of having an easier self-service recovery option.
Frequent software updates can be disruptive — they come during work hours and interrupt productivity.
Frequent software updates can be disruptive — they come during work hours and interrupt productivity.
What problems is the product solving and how is that benefiting you?
This product addresses several key challenges by centralizing user and device management, which not only streamlines administrative tasks but also strengthens security. It greatly simplifies the processes of onboarding and offboarding employees, making transitions smoother for everyone involved. Among its main benefits, it saves valuable IT time, boosts overall security, and makes logging in much more convenient for users. Additionally, it is designed to scale effectively as the company expands, ensuring continued efficiency and security.
From Chaos to Control. My Journey with JumpCloud
What do you like best about the product?
My favourite thing about JumpCloud is how it discreetly eliminates a lot of little IT issues that tend to accumulate. JumpCloud enables managing users, devices, and access across several platforms feel more like turning a single switch than juggling too many balls in the air. I really appreciate that it isn't restricted to any one ecosystem; it functions flawlessly on Windows, Mac, and Linux without requiring me to tweak various programs. It's easy enough that I don't have to spend hours working it out, but it also offers me the assurance that everything is safe.
What do you dislike about the product?
JumpCloud's initial learning curve can seem a little steep, which is what I don't like about it. It takes some effort to figure out where everything is located and how to set it up the way you want it to because there are so many features crammed in. Although the UI has evolved over time, some sections still feel more natural. Although those initial steps may seem like extra labor, it actually smooths out once you get the hang of it, so it's not a deal breaker.
What problems is the product solving and how is that benefiting you?
JumpCloud is resolving the complex issue of centrally controlling devices, identities, and access. In the past, I had to manage several technologies to ensure that security wasn't being jeopardized and that people had the proper access. I can now easily handle logins across several systems, manage users, and enforce security regulations on a single platform. For me, the greatest advantage is peace of mind—realizing that everything is reliable, safe, and expandable as the team does. It allows me to concentrate on real work rather than continuously putting out IT fires, saves time, and lowers errors.
So Practic!
What do you like best about the product?
It is very easy to use and quite intuitive. I use it every day because it provides a safe space for me at work.
What do you dislike about the product?
The look and feel is probably what I like the least.
What problems is the product solving and how is that benefiting you?
This provides a secure environment for me to work at my workplace.
Full control with one IT person
What do you like best about the product?
It is one place to meet all the ISO requirements of IT
What do you dislike about the product?
You have to know what you are doing. Especially with macOS, make sure you're not locking yourself or your employee out of the laptop.
What problems is the product solving and how is that benefiting you?
We don't have an IT guy, and our CTO has to manage the security himself.
He defines the requirements and maintains a table of all employees, sending us warnings when we are not compliant.
He defines the requirements and maintains a table of all employees, sending us warnings when we are not compliant.
Unified User Authenticationand Device Management
What do you like best about the product?
- It aims to simplify IT operations by unifying user authentication, device management, and application access under one platform.
- Support cross-platform directory
- No need for on-premise infrastructure; admins can manage users and devices remotely with ease.
- supports MFA and SSO.
-Can easily integration with AWS and Google Workspace.
- Support cross-platform directory
- No need for on-premise infrastructure; admins can manage users and devices remotely with ease.
- supports MFA and SSO.
-Can easily integration with AWS and Google Workspace.
What do you dislike about the product?
- There is a limited offline support available.
- Pricey for small teams.
- Pricey for small teams.
What problems is the product solving and how is that benefiting you?
It is easy solution to maintain active directory online and for identity management.
Its a very useful platform
What do you like best about the product?
I appreciate how the software functions and the promptness of its updates.
What do you dislike about the product?
Perhaps the password reset time could be a bit longer.
What problems is the product solving and how is that benefiting you?
Jumpcloud has been helpful for me in managing antivirus protection and preventing unnecessary downloads.
Worked with JumpCloud; liked the control, disliked constant admin approvals.
What do you like best about the product?
I like that JumpCloud provides a single platform for identity and device management, reducing the need for multiple tools. Its cloud-native nature makes it easy to scale without worrying about on-prem infrastructure. The ability to integrate with a wide range of applications and support for Zero Trust security principles adds to its convenience and reliability.
What do you dislike about the product?
One drawback is that I need to go through the admin for every single update or download. This makes small tasks a bit restrictive and slows down workflows when I just want to install or update something quickly on my device.
What problems is the product solving and how is that benefiting you?
From a security perspective, it ensures my devices are properly managed, credentials are protected, and access to apps or resources is controlled with strong policies. This minimizes vulnerabilities and helps maintain a safer environment without me needing to handle security configurations manually.
Modern Identity & Access Management
What do you like best about the product?
What I like best about JumpCloud is its strong focus on security. No matter is the laptop is stolen they can open without password .
What do you dislike about the product?
One challenge I’ve faced with JumpCloud is the strict password policy in our organization. After three incorrect login attempts, my laptop gets blocked, and I need to contact the administrator to regain access. Additionally, the frequent update notifications can feel disruptive at times. While I understand these policies are designed for stronger security, they can sometimes impact productivity
What problems is the product solving and how is that benefiting you?
JumpCloud is enabling our organization to consolidate identity and access management, device management, and security enforcement all into one platform. It does away with the necessity of using many different tools because it integrates SSO, MFA, and endpoint control into a single dashboard. To me, this translates into being able to log in once securely to all of the apps and resources I require, while IT manages compliance and security requirements being met across devices.
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