JumpCloud
JumpCloud, Inc.External reviews
3,711 reviews
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We're finally in control of our IT environment
What do you like best about the product?
One of the main advantages of the solution lies in its centralized functionality for managing devices together with identities. The single dashboard interface enables our IT team to handle everything which has considerably cut down administrative costs. The SSO capability represents a game-changing feature which allows employees to access multiple applications with their single set of credentials. The automated user account provisioning alongside de-provisioning capabilities at our organization simplifies our employee onboarding and termination procedures to maintain organizational compliance and security standards.
What do you dislike about the product?
Certain third-party applications require easier integration because their connectivity poses challenges to users. The reporting tools need additional customization features to simplify the creation of customized reports without manual modification requirements.
What problems is the product solving and how is that benefiting you?
User identity management along with device access control previously took numerous fragmented steps that required extended periods of time before leading to security vulnerabilities. Everything operates under one centralized system that manages both identity and access functionalities. The platform has improved our security stance combined with decreased chances of unapproved access attempts. The automated provisioning has streamlined both time management and access authorization to make sure users receive appropriate permissions since their first day on the job thus improving operational effectiveness.
A better way to manage employee permissions
What do you like best about the product?
JumpCloud excels at the security it gives to each of our systems. We have reason to believe that any sensitive resource can only be accessed by trusted users thanks to multi factor authentication. We can also specify exactly what the users can or can’t access and thus decrease the possibilities of errors or illegal access. By combining user management into software, we reduce the amount of work we have to invest in the number of security setups we have, which in turn makes our overall security posture stronger.
What do you dislike about the product?
JumpCloud also has one downside in that the user interface is not intuitive. The functionality works well, but configuring it can take a little while to get a feel with everything. Even the most sufficiently experienced users sometimes find themselves looking for a particular type of feature, which is really boring. The interface would be better if it were a tad friendlier, given that one of the goals is to manage user accounts by new employees.
What problems is the product solving and how is that benefiting you?
Many challenges that we had with employee onboarding have been solved by JumpCloud. Prior to then we had to manually set permissions and access and that was a time consuming exercise prone to errors. By using JumpCloud, new employees can get access to the tools they need without human error and much faster, from the instant they start to work. It has made it much easier for us to keep up with a growing workforce as was not necessary to experience delays.
Our IT team is finally able to focus on what matters
What do you like best about the product?
The administration of user identity and access management becomes streamlined through JumpCloud since the platform allows unified control of our complete IT infrastructure. User access permissions can be managed quickly through a simple step-by-step process that the system provides. MFA operates as a security measure by confirming that authorized staff members maintain access to protected information. Moreover this solution allows our IT personnel to work efficiently while managing both on-premises and cloud resources through its intuitive interface.
What do you dislike about the product?
Creating the system needs dedicated time but it mainly affects organizations which operate extensive technological infrastructure. System users must dedicate time to learn all capabilities that the software delivers. Users must learn how to use advanced system tools through an initial assistance program to master them. The brief data synchronization delays between different platforms have simple solutions that support teams can handle quickly.
What problems is the product solving and how is that benefiting you?
At the time when we had not implemented JumpCloud our user identity management and access handling procedures were difficult to manage. Each system used different tools which caused security complications and operation irregularities. The entire system has migrated to one unified centralized storage point. JumpCloud delivers automated access management functions which simultaneously reduces system performance errors and enhances security protection needs. JumpCloud enables our operations to function more efficiently since its data protection security features give us comfort regarding information security.
JumpCloud is very good cloud directory product but need to improve on dashboard navigation
What do you like best about the product?
The best about JumpCloud is very practical, easy to use and good for managing large organization directory. As the product is Cloud solution, it is really easy to use it remotely especially for internal IT support like me. I can solve several people's issue without having to meet them face to face. Additionally, it is really convenient for us to offboard talents from company and making sure that the access security is always on top.
The customer support team is very knowledgeable and be able to support or assist me to solve any issue while using JumpCloud.
The ability to integrate JumpCloud with other cloud solution and this feature is very convenient for me as a IT support.
The ease of implementation such as self-password reset really help me managing users in my organization and save a lot of time.
The customer support team is very knowledgeable and be able to support or assist me to solve any issue while using JumpCloud.
The ability to integrate JumpCloud with other cloud solution and this feature is very convenient for me as a IT support.
The ease of implementation such as self-password reset really help me managing users in my organization and save a lot of time.
What do you dislike about the product?
JumpCloud might need to improve on the dashboard navigation.
Example: The navigation between a user profile to another user profile.
In my case, when I want to navigate to search for another user, it is quite a hustle as I need to go back and forth especially when it comes to key in data for a lot of users.
Same goes to navigation between devices as well. As a IT admin, there will be time that I need to manage several devices in the same time. It would be nice if JumpCloud has better comprehensive dashboard especially when it comes to managing users or devices.
Example: The navigation between a user profile to another user profile.
In my case, when I want to navigate to search for another user, it is quite a hustle as I need to go back and forth especially when it comes to key in data for a lot of users.
Same goes to navigation between devices as well. As a IT admin, there will be time that I need to manage several devices in the same time. It would be nice if JumpCloud has better comprehensive dashboard especially when it comes to managing users or devices.
What problems is the product solving and how is that benefiting you?
JumpCloud provides a remote support cloud solution which solve my main problem, the needs to meet each of users in my organization when it come to troubleshooting devices or access problem. It also provides a all in one solution where it has Cloud Directory Services, MDM and SSO rather than purchasing each feature with several products/vendors.
Very good and intuitive UI, I love the product, but it’s still lacking some key features.
What do you like best about the product?
Nice UI, easy to find what you are looking for.
Good responses from the support team.
Support for all major OS.
Good community guides & tutorials.
API and terminal access.
Passwrod manager.
Good responses from the support team.
Support for all major OS.
Good community guides & tutorials.
API and terminal access.
Passwrod manager.
What do you dislike about the product?
The navigation can be better, for example, to be able to open a device as a tab and minimize it instead of Closing it and going back and forth to the same place.
Password manager must have a centralized way of backing up all users’ passwords!
Better Mac pre-build policies & functionality.
Patch management of 3rd party apps.
Password manager must have a centralized way of backing up all users’ passwords!
Better Mac pre-build policies & functionality.
Patch management of 3rd party apps.
What problems is the product solving and how is that benefiting you?
MDM is easy to install, and Apple BM integration works well.
A centralized way to control both Mac and Windows devices.
Remote control from the management console.
A centralized way to control both Mac and Windows devices.
Remote control from the management console.
Ease of use, user friendly and I like the simplicity. Great UI also.
What do you like best about the product?
Great for Identity and access management
What do you dislike about the product?
Not sure i have one for now, it’s been great so far
What problems is the product solving and how is that benefiting you?
Having to manage devices and users in a central location.
JumpCloud SSO is very functional
What do you like best about the product?
User Directory, Device Monitoring, SSO Application, OS Patching Policies
What do you dislike about the product?
Android Interface that did not give me enough information
What problems is the product solving and how is that benefiting you?
SSO Application. Using One password for all application
It has been good and intuitive
What do you like best about the product?
I really like that JumpCloud simplifies user and device management in a single platform. The ability to manage identities, enforce security policies, and control access across different environments (Windows, Mac, Linux) is super convenient. Also, the integration with various apps and SSO support makes authentication seamless. Plus, the UI is clean and easy to navigate.
What do you dislike about the product?
The UI can feel slow at times, and some integrations lack flexibility. Also, troubleshooting errors isn’t always straightforward.
What problems is the product solving and how is that benefiting you?
JumpCloud simplifies user and device management, enhances security with SSO and MFA, and reduces the need for on-prem directories. It saves time and improves access control.
A great solution for SME's looking for AD-like features without the on-prem requirement
What do you like best about the product?
Being able to manage users remotely, as well as have the best parts about AD without the downsides of an on-prem setup
What do you dislike about the product?
It's a bit expensive in the upper tiers, but you do get what you pay for ultimately.
What problems is the product solving and how is that benefiting you?
It allows us to effectively synchronise our machine users with our 365 Users.
Easy and secure access to everything I need
What do you like best about the product?
Authentication. Is fast and reliable, making password management much easier.
What do you dislike about the product?
The option to enable MFA should become mandatory as soon as you log in and it is disabled.
What problems is the product solving and how is that benefiting you?
The possibility of changing the password directly on the web portal or through the user's own password manager in Windows.
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