JumpCloud
JumpCloud, Inc.External reviews
3,711 reviews
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External reviews are not included in the AWS star rating for the product.
Connects well with our startup stack - and easily
What do you like best about the product?
- Natively integrates with Vanta (SOC2 compliance)
- Can be used with Google Workspace as the IAM
- Good set of out of the box MDM device management policies
- Easy device provisionning via Apple Business Manager
- Compatible pretty much all OS
- Can be used with Google Workspace as the IAM
- Good set of out of the box MDM device management policies
- Easy device provisionning via Apple Business Manager
- Compatible pretty much all OS
What do you dislike about the product?
I would love the see Jumcloud add more ZTNA features along the line of what Cloudflare Access offers to have a single tool to secure that flow.
What problems is the product solving and how is that benefiting you?
Management our fleet of endpoints with are not all Mac OS based.
Helpful product
What do you like best about the product?
We appreciate the built-in SSO, MDM, and MFA capabilities. The documentation is thorough, and the support community is active and responsive.
What do you dislike about the product?
While JumpCloud covers a wide range of features, there are a few areas that could be improved:
1. Admin UI experience: The interface can feel unintuitive or clunky at times, especially when managing large numbers of users or devices. Some workflows require more clicks than necessary
1. Admin UI experience: The interface can feel unintuitive or clunky at times, especially when managing large numbers of users or devices. Some workflows require more clicks than necessary
What problems is the product solving and how is that benefiting you?
JumpCloud helps us centrally manage user identities, devices, and access across a distributed, cloud-based team.
Simplicity
What do you like best about the product?
I like that everything is really easy to set up and doesn't require a lot of maintenance. The company is open to listening to its clients on what features to add next.
What do you dislike about the product?
There is no option to cancel/edit when you schedule a user for suspension.
What problems is the product solving and how is that benefiting you?
JumpCloud is helping us centralize and streamline identity and access management across our organization. By consolidating directory services, SSO, and device management into one platform, we’ve significantly reduced the complexity of onboarding and offboarding users, improved our security posture, and ensured compliance with internal and external security requirements. The ability to automate provisioning based on roles and enforce policies at the device level has saved us time and reduced manual errors. Overall, JumpCloud has enabled our small IT team to operate more efficiently while scaling with the needs of the business.
Very responsive support. Product works well.
What do you like best about the product?
At a glance connectivity. Easy to bind to users. Easy to set up users and laptops.
What do you dislike about the product?
The reporting could be easier. You have to use api or powershell. There is not a robust built in reporting product.
What problems is the product solving and how is that benefiting you?
Single point of control for windows laptops and macbooks.
Simplified apps access and login
What do you like best about the product?
I like using JumpCloud because it has simplified access and login process to all my work application using SSO and 2FA security module. I only need to remember one primary password because JumpCloud has integrate with all my application that my company use for work.
What do you dislike about the product?
Sometimes when using the pre-filled username and password, the details isn't pop-up on the text field. I have to open my password storage manually and find the details.
What problems is the product solving and how is that benefiting you?
I use SSO and 2FA to add more security layers to access to sensitive work application. JumpCloud also send reminder for me to change my password for every three months.
Secure working environment made easy
What do you like best about the product?
Transparent in their communication, proper documentation, easy to setup. easy to maintain. all in one system SSO, MDM, Radius, LDAP. Ongoing development of the platform new features are often added
What do you dislike about the product?
I do not really like the logging functionality. Software management on apple devices can be better.
What problems is the product solving and how is that benefiting you?
Security, easy onboarding/offboarding employees. Zero touch Apple device installation and configuration, stay ISO compliant.
JumpCloud simplifies user access management and improves security
What do you like best about the product?
I like it because its ideal for different needs, especially for single sign-on across multiple apps. I like the ability to manage accounts and access user groups, and for added security, it boost productivity with quick and easy access. JumpCloud makes this possible.
What do you dislike about the product?
Its excellent, its a solid product but it could be improved in some areas like app integration which always requires manual configuration and lacks features.
What problems is the product solving and how is that benefiting you?
Its used for sign-on, which greatly simplifies login and provides security. It also effectively protects our information. It allows us to maintain a single password, and if it solves problems and benefits us.
Our team is secure on all devices, protecting our data and communication at all times
What do you like best about the product?
For me though, JumpCloud is at its best when it comes to security and compliance on a proactive front. Security settings like MFA that would prevent unauthorized access and data breaches can be enforced against multiple devices and applications. In addition, managing users is not the only thing JumpCloud does as we can see which devices are connected to the network and keep a secure, compliant environment in place without any holes in the cracks.
What do you dislike about the product?
I’ve also run into an issue with JumpCloud in that sometimes the syncing with legacy systems is not happening. On the surface, it will work with most modern tools but sometimes older systems are less easy to connect up and could take a little more time in the setup process. Moreover, support in troubleshooting sometimes reaches as slow as that, so we have not been able to tackle some of the issues quickly. These have caused some downtime (not completely) for brief periods.
What problems is the product solving and how is that benefiting you?
Security and how we deal with user access have improved significantly with JumpCloud. Previously, it was a major problem to track user activity across multiple devices and apps, and now it’s solved this issue. This allowed us to mitigate the risk of breaches by enforcing the use of strong passwords and MFA and simplify IT administration. The IT crew now has more time to focus on strategic work rather than reset passwords. In the end, it has made user management more secure and less time consuming.
Our IT department is significantly more relaxed and efficient now.
What do you like best about the product?
JumpCloud offers a core capability for centralized user identity management along with equipment control. Through a single system I can now handle user access control tasks easier. The software connects to different programmes to create a smooth linking process between user directories and cloud-based services. The system records user modifications and helps organisations meet security standards through its audit feature.
What do you dislike about the product?
You need to devote considerable time to installation setup because the process has many hard-to-follow steps. A clear understanding of IT infrastructure creates a major problem for small teams that depend on their own information technology systems. The system screen design includes several parts that make it hard to move between pages quickly. Customer demands fast support to fix their urgent issues.
What problems is the product solving and how is that benefiting you?
JumpCloud helps users manage access security while ensuring protection across multiple IT platforms. The manual setup of user access took too long until JumpCloud added its platform to the mix. By viewing everything from a single screen I can manage both user accounts and devices at once while saving time and protecting the most important systems with authorised access controls. Standard security measures have better compliance thanks to the system that creates users automatically and removes them.
Our remote work setup is finally secure and simple
What do you like best about the product?
The system delivers outstanding performance in its interaction with different applications together with services. The solution represents a significant enhancement of both access controls and device defense systems. Single sign-on implementation proved easy for my team members thus making them no longer need to remember multiple passwords. Through a single dashboard I can track and handle all users and devices while the system automatically manages user accounts across different platforms. It’s great for scaling operations.
What do you dislike about the product?
New platform users face major difficulties when they first start learning the system. Users need to refer to documentation for total comprehension of specific features before using them. Businesses attempting to expand their operations encounter the greatest confusion regarding the pricing system. The speed of support team response during critical situations should increase to minimize operational productivity decline from delayed responses.
What problems is the product solving and how is that benefiting you?
User access administration along with device protection worked independently before our organization started using JumpCloud. The platform consolidation has decreased the hours required to perform IT tasks thus creating space for strategic initiatives. The automated system for account provisioning and de-provisioning functions reduces human mistakes while enhancing security measures to enhance operational efficiency.
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