JumpCloud
JumpCloud, Inc.External reviews
3,711 reviews
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Very intuitive and simple to use
What do you like best about the product?
manages all of our Mac devices easily with MDM
What do you dislike about the product?
software installation is not that simple to setup for Mac devices, Windows devices are much easier.
What problems is the product solving and how is that benefiting you?
HIPAA compliance. JumpCloud solves this for us.
Effortless Secure User & Device Management with JumpCloud
What do you like best about the product?
I love JumpCloud’s cloud‑based directory for consolidating user and device management across Windows, macOS, and Linux. Its intuitive policy engine and zero‑trust MFA keep our environment secure, and SSO integrations mean our team logs in to apps seamlessly, all without an on‑prem AD server.
What do you dislike about the product?
There are a few features I’d love to see, most notably conditional access or device‑trust capabilities extending to server logins, which would further strengthen our zero‑trust security posture.
What problems is the product solving and how is that benefiting you?
JumpCloud eliminates the headache of juggling multiple identity stores and device‑management tools by giving us one cloud‑based directory with built‑in SSO, MFA, and policy enforcement. We no longer need an on‑prem AD server, provisioning and deprovisioning happen in minutes, and our security posture is stronger across Windows, macOS, Linux, and cloud apps. This lets our team spend far less time on manual IT tasks and more time on real projects.
Empowered with JumpCloud
What do you like best about the product?
Unified Identity and Access Management (IAM): This is often cited as the biggest benefit. JumpCloud provides a "single pane of glass" to manage user identities, devices (Mac, Windows, Linux), applications (SAML, LDAP), and networks (RADIUS). This centralization eliminates the need for multiple disparate tools, reducing complexity and administrative overhead.
What do you dislike about the product?
Complexity of Initial Setup/Migration: While JumpCloud aims for simplicity, migrating from an existing directory service (like Active Directory) or setting up complex configurations (e.g., custom RADIUS, intricate Conditional Access Policies) can be challenging and require significant technical expertise.
What problems is the product solving and how is that benefiting you?
It centralizes identity, access, and device management onto a single platform. This means your IT team no longer has to juggle multiple tools or systems, which reduces operational complexity and administrative "headaches."
Simple and user-friendly!
What do you like best about the product?
The user interface is clean, well-organized, and very beginner-friendly, making it easy to navigate and manage without a steep learning curve. Even for someone new to identity and access management, getting started with JumpCloud feels straightforward. It’s designed in a way that helps you find what you need quickly and get tasks done efficiently.
What do you dislike about the product?
I dislike about JumpCloud is that it’s still missing some integrations with other widely used technologies. While the platform covers many core features well, the lack of seamless integration with certain third-party tools can create extra steps or workarounds. Expanding native support for more external services would make it even more powerful and versatile in diverse IT environments.
What problems is the product solving and how is that benefiting you?
JumpCloud is helping me centralize access to all my applications through a single identity provider (IdP), which simplifies user management and strengthens security. By having all users authenticate through one platform, I gain much more control over who has access to what, and I can monitor user logins more effectively. This centralized approach not only improves visibility but also reduces the complexity of managing multiple authentication systems.
Jumpclud evaluation
What do you like best about the product?
I like the possibility of enrolling different types of devices easily.
What do you dislike about the product?
I think it would be better to have an easy-to-see enrollment link (like JAMF provides) instead of having a copy at the bottom.
What problems is the product solving and how is that benefiting you?
Jumpcloud allow me to management windows and linux devices easily.
Simple to implement from day 1
What do you like best about the product?
From the initial demo and kick off calls, the JumpCloud team was super supportive. They provided resources and personal touch points to ensure I was getting the most out of my demo. Even through the negotiations and agreement process they were understanding and supportive throughout.
The integration into our HRIS system was also a very easy 2 minute process to help keep one single source of truth for employee/user data ensuring data integrity and reducing the opportunity for human error.
From there, the tool was easy to use and implement for my 180+ endpoints. I even used their JCADMU (Active Directory Migration Utility) to convert my previous Azure AD user accounts to local accounts to speed up the process. I was able to complete over 100 user migrations in just under 6 weeks (long weekend included!) as a single resource. This included both Macs and PCs.
I can now setup and deploy a new user with a computer in just under 1 hour compared to the 4 it used to take previously.
I've been watching JumpCloud for a long time, and I'm so happy I was finally able to take the plunge and become a customer!
The integration into our HRIS system was also a very easy 2 minute process to help keep one single source of truth for employee/user data ensuring data integrity and reducing the opportunity for human error.
From there, the tool was easy to use and implement for my 180+ endpoints. I even used their JCADMU (Active Directory Migration Utility) to convert my previous Azure AD user accounts to local accounts to speed up the process. I was able to complete over 100 user migrations in just under 6 weeks (long weekend included!) as a single resource. This included both Macs and PCs.
I can now setup and deploy a new user with a computer in just under 1 hour compared to the 4 it used to take previously.
I've been watching JumpCloud for a long time, and I'm so happy I was finally able to take the plunge and become a customer!
What do you dislike about the product?
The JCADMU tool isn't perfect, and even working with their support we couldn't find a solution to the issue I was seeing (active profile despite the fact that the PC was shutdown and the account never accessed) but I found a workaround using Safe Mode (not ideal but did work in the particularly stuck cases) to resolve those on my own.
As well, since JumpCloud isn't as big of a player in the space (compared to a Microsoft or Okta), they aren't included as a default configuration for some SSO apps, so having to create the custom integrations is a bit more tedious.
As well, since JumpCloud isn't as big of a player in the space (compared to a Microsoft or Okta), they aren't included as a default configuration for some SSO apps, so having to create the custom integrations is a bit more tedious.
What problems is the product solving and how is that benefiting you?
Single platform for managing and deploying Mac, Linux and Mac devices. We also use it for software deployment to ensure all new laptops receive the same software, and ad-hoc requests can be handled with 1 to zero touch. This also allows us to limit the amount of administrative access we need to to provide to our users lowering our potential for other IT issues.
We also have the automated account creations for our Google Workspace and Microsoft accounts, which speeds up out onboarding and also improves the employee experience.
We also have the automated account creations for our Google Workspace and Microsoft accounts, which speeds up out onboarding and also improves the employee experience.
Good to implement and ease of use, needs to improve Apple MDM section
What do you like best about the product?
Really complete platform, great to set users in the center of the management, great variety of modules and implementation, also good to have a single product for protect and SSO automatically deployment. Perfect to mange different platform of clients and apply easily configurations and policies. We also received support for first implementation.
What do you dislike about the product?
Lacks of functions in the Apple MDM section, missing ChromeOS management.
What problems is the product solving and how is that benefiting you?
Managing different client solutions, centralizing user management, enforcing security rules and delivering compliances, easily delivering SSO.
Easy to use!
What do you like best about the product?
Jumpcloud 's integration makes processes much simpler and streamlined- very easy to navigate the system!
What do you dislike about the product?
The system may be complicated for end users
What problems is the product solving and how is that benefiting you?
Everything feels secure with JumpCloud
6 month review
What do you like best about the product?
Easy to use
Covers a lot of needs (2fa, encryption, mobile device management, updates)
reasonably priced with our education discount
implementation team is very knowledgable
Covers a lot of needs (2fa, encryption, mobile device management, updates)
reasonably priced with our education discount
implementation team is very knowledgable
What do you dislike about the product?
support is average, far from the worst, but they generally just send you an article you've probably already looked at before they start to help you
What problems is the product solving and how is that benefiting you?
They help me get a lot done under one platform, while having a very diverse set of users and equipment to support
Good device management and password manager experience
What do you like best about the product?
The password manager and device management are easy to use and configure.
What do you dislike about the product?
Exporting data is sometimes not the easiest.
What problems is the product solving and how is that benefiting you?
Keeping track of all devices from the company and solving issues when they arise. Also sharing passwords easily between colleagues.
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