JumpCloud
JumpCloud, Inc.External reviews
3,711 reviews
from
and
External reviews are not included in the AWS star rating for the product.
JumpCloud simplifies IT operations by centralizing user and device management with a clean interface
What do you like best about the product?
The unified directory and cross-platform device management are incredibly useful. I appreciate how easy it is to onboard users, enforce security policies, and integrate with cloud services like Google Workspace and Microsoft 365. The UI is modern and intuitive, making daily administration tasks efficient.
What do you dislike about the product?
Some advanced configurations require a bit of a learning curve, especially around conditional access and scripting for policies. Reporting capabilities are also somewhat limited compared to larger enterprise solutions, and mobile device management could use more features. Support response time varies depending on the plan.
What problems is the product solving and how is that benefiting you?
JumpCloud solves the challenge of managing user identities, devices, and access across multiple systems and cloud apps, all from one platform. It eliminates the need for on-prem Active Directory, which is especially valuable in hybrid or fully remote work environments. The platform makes it easy to enforce security policies like MFA, manage credentials, and deploy consistent settings across various devices. As a result, IT operations are more streamlined, user onboarding/offboarding is faster, and compliance is easier to maintain.
JumpCloud is a robust cloud directory platform with room for improvement and evidenced improvement
What do you like best about the product?
The ability to manage many different types of devices in one platform is amazing. The Password Manager is a great tool for our users as we have a lot of different departments needing a lot of different and continually changing passwords. Remote Assist is also phenomenal - we are spread across the country yet have our IT team in only one region. We can remotely manage entire other regions via JumpCloud.
What do you dislike about the product?
JumpCloud lacks compatibility with Google devices which is a bummer. We have a lot of Chromebooks that would be lovely to manage in JumpCloud. But also this may be a Google decision to keep users on Google Admin. JumpCloud also has some tedious, annoying features that would be nice if they were customizable to the user. For example, to reset a password you cannot use any of the past 3 passwords. We have pre-determined passwords for many devices, so we have to reset passwords 3 times to get them back to their original one.
What problems is the product solving and how is that benefiting you?
JumpCloud recently rolled out a much better filtering system for Devices. That was a huge win to quickly search for specific devices. We manage many devices remotely so half the battle is finding the right device in order to perform the necessary changes.
Mostly good
What do you like best about the product?
It works, password sharing was a big plus for our organization
What do you dislike about the product?
The constant need to sign in again, even multiple times per day. Some basic things (such as how to share passwords) are not intuitive.
What problems is the product solving and how is that benefiting you?
We use JumpCloud for a variety of things, but mostly remote support and management of devices, software, security and policy across a dispersed workforce of over 100 people. Additionally, we have implemented the password manager not just to manage passwords but mostly to be able to manage the sharing of passwords across the organization.
JumpCloud Review
What do you like best about the product?
Keeping an eye on the health of the devices
What do you dislike about the product?
Sometimes the issues that the MDM can cause
What problems is the product solving and how is that benefiting you?
Keeping an eye on company devices
A lot of great tools for the price
What do you like best about the product?
There are a lot of great features in JumpCloud for the price point - MDM, IAM, Password Management, SaaS security, Zero Trust. It's a powerful set of tools and JumpCloud is iterating very quickly.
What do you dislike about the product?
There are a few features that are lacking in comparison to competitors, but workarounds exist.
What problems is the product solving and how is that benefiting you?
JumpCloud has benefited us greatly in the areas of MDM, compliance, password management, and SSO.
Amazing
What do you like best about the product?
As every MDM tool the possibility full visibility of all devices on the org. Besides this the fact of including password management and saas management in 1 tool is Super.
What do you dislike about the product?
Nothing in particular. At the beginning i struggle a little bit to fully understand the way it works but now I'm good.
What problems is the product solving and how is that benefiting you?
It helped me a lot to have a better control on Indiecampers laptops. Specially because until now every latop had the same name and we change this because of the arrival of Jumpcloud.
Great MDM service for Mac
What do you like best about the product?
I like how I can directly add policies to Mac like restricting device upgrades. The interface is nicely laid out and enrollment is really easy. I love the ability to add a remote login for myself or my boss instead of the default local admin account we add. There's been a few times where the local account was there before I got hired on here and the password I have isnt working so I add my own account and am able to help the user.
What do you dislike about the product?
Sometimes Jumpcloud does not play nice with our BeyondTrust PMC software. This software prevents users from installing apps that are not company approved and instantly approves ones that we do like. It's easy to turn it off though, I open a command line and go into an authentication file and temporarily disable JumpCloud long enough for me to install a software, then re-enable it.
What problems is the product solving and how is that benefiting you?
When I don't know the password to the local admin account, I can use JumpCloud to add my remote account to the user's computer and login as an administrator. Also, I can add policies that restrict users from upgrading to the latest Mac OS before all the bugs have been worked out.
A good all in one solution for IT Administrators
What do you like best about the product?
I like how I can centrally manage almost all facets of IT for my organization in an easy to use platform.
What do you dislike about the product?
There are some occasional bugs with software deployment but it usually fixes itself.
What problems is the product solving and how is that benefiting you?
JumpCloud solves the issue of SSO making it very easy for me to manage and enforce SSO throughout my organization.
A great entry level all-device service
What do you like best about the product?
I can effectively manage all device types from a central place. Great integration with common IdPs and 3rd party applications. The simplified implementation compared more bespoke device specific solutions is the biggest draw. Specific solutions for windows and mac may have better overall controls, but JumpCloud is easier to manage for one person with multiple responsibilities. Customer support is also great, I can pretty quickly get help when I need it, either via the support portal or email.
What do you dislike about the product?
The documentation can sometimes be hard to find and/or follow. I can use the docs to get started but often find myself having to just experiment with the platform to get something done. That's not always bad, but sometimes can affect end users.
What problems is the product solving and how is that benefiting you?
I can cover a lot of of my Governance, Risk, and Compliance (GRC) requirements with Jumpcloud. For me, being a one man shop, it's the most effective way to support linux, mac, and windows devices without having to implement a solution for each platform or risk accepting low oversight.
JumpCloud: The Choice for Unified IT Management and Security
What do you like best about the product?
JumpCloud is the perfect solution I recommend for any customer who is looking for a replacement for Active Directory. I like to refer to it as a complete software solution. It is also the first thing that pops up in my mind when end users are looking to manage their MAC devices.
What do you dislike about the product?
There isn't anything I dislike about JumpCloud, but I do feel that there are areas of improvement in the documentation and end-user content. Some customers have reported missing information, outdated content, and difficulty in locating self-help articles.
What problems is the product solving and how is that benefiting you?
I love the fact, it not only takes care of SSO, obliterating the need for Octa. While, also helping with Endpoint management in MAC devices which is something Google does not cater too. Also love the fact that the deployment of the solution isn't complicated as the team is supportive through the entire process.
showing 241 - 250