JumpCloud
JumpCloud, Inc.External reviews
3,711 reviews
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External reviews are not included in the AWS star rating for the product.
JumpCloud is user friendly
What do you like best about the product?
I like how easy it is to navigate through the menus
What do you dislike about the product?
Sometimes it can be inconsistent with how things work successfully
What problems is the product solving and how is that benefiting you?
We are able to manage our laptops and utilize sso user groups to access applications easily
A comprehensive solution for companies that need a one stop shop.
What do you like best about the product?
Jumpcloud has an easy to use interface that makes getting up to speed fast, achievable. You can train your team in a short amount of time mostly because items within the interface are where you would expect and very intuitive. If you need multiple different security related solutions, looking to consolidate or need to simplify your environment then JumpCloud is great. Additionally, unlike competitors, Jumpcloud works with both Apple and Microsoft so you do not need to run both Intune and Jamf. This makes deployments, training and audits far simpler.
What do you dislike about the product?
Jumpcloud may not have all the features you can get from dedicated, specialized solutions.
What problems is the product solving and how is that benefiting you?
We needed a solution that could manage both Apple and Microsoft devices.
A Modern Cloud Directory for Secure, Scalable Access Management.
What do you like best about the product?
What I like most about JumpCloud is how it brings together identity, access, and cross-platform device management in a single, cloud-native platform. It’s especially effective for securing remote teams, enforcing Zero Trust policies, and replacing legacy tools like Active Directory—all without the overhead of complex infrastructure.
What do you dislike about the product?
The least helpful aspect of JumpCloud is its limited depth in certain areas compared to specialized tools. While it offers broad functionality, some features—like reporting, mobile device management, and advanced conditional access—lack the flexibility or granularity found in dedicated platforms like Jamf, Intune, or Okta.
What problems is the product solving and how is that benefiting you?
For us, it's all about centralizing user identity, access control, and device management across a globally distributed workforce. It simplifies onboarding and offboarding, enforces security policies like MFA and disk encryption on Macs and Windows devices, and supports Zero Trust principles—all from a single cloud console. This reduces reliance on manual processes, strengthens compliance for ISO 27001 and SOC 2, and provides better visibility and control without needing traditional on-premise infrastructure.
Like it! A convenient MDM solution to manage various operating systems
What do you like best about the product?
JumpCloud offers fantastic features, from SSO to its Password Manager. I love its user-friendly interface and ease of use. The cross-OS management (Windows, Linux, macOS, and even virtual machines) is particularly impressive! Great job, team!
What do you dislike about the product?
Our experience with JumpCloud has been entirely positive. Everything is working well!
What problems is the product solving and how is that benefiting you?
JumpCloud helps us managing devices, users and passwords; implementing policies for strong, unique passwords and providing secure methods for password resets and MFA.
A Swiss army knife for IT Managers
What do you like best about the product?
It does everything, from SSOs to device management to Zero Trust to SaaS Management.
What do you dislike about the product?
The dishonesty. I haven't seen some items in bug reports, even they were broken and fixed. The JumpCloud Status is always "All Systems Operational", even though some feature is not working and there's downtime. It feels like they're trying to cover their tracks and look better (than they are).
Also, it's extremely hard to find information if something is not supported by the product. I wish JumpCloud would just mention its shortcomings clearly in the documentation, so the information would be easier to find. It's ok to not have all features, compared to some competitor. A good example about this is the support for Migration Assistant for macOS.
Also, it's extremely hard to find information if something is not supported by the product. I wish JumpCloud would just mention its shortcomings clearly in the documentation, so the information would be easier to find. It's ok to not have all features, compared to some competitor. A good example about this is the support for Migration Assistant for macOS.
What problems is the product solving and how is that benefiting you?
To comply with the Cyber Essentials and ISO27K
Great addition tools for M365 environment
What do you like best about the product?
They're offering a robust cloud-based directory platform that serves as a compelling alternative Microsoft identity solution, like Azure AD/Entra ID, Intune.
For organizations heavily invested in Microsoft environments like us, JumpCloud provides flexibility, centralized identity and device management, and a strong Zero Trust security posture.
For organizations heavily invested in Microsoft environments like us, JumpCloud provides flexibility, centralized identity and device management, and a strong Zero Trust security posture.
What do you dislike about the product?
Admin interface unintuitive, compared with M365 Entra ID or AzureAD, sometimes very slow during loading the pages.
What problems is the product solving and how is that benefiting you?
Provides a cloud-based directory platform that centralizes identity and access management (IAM) across all systems and devices.
Benefit to us:
Unified credentials for users across Windows, Microsoft 365, AWS, etc.
Benefit to us:
Unified credentials for users across Windows, Microsoft 365, AWS, etc.
Jump cloud is a solid solution
What do you like best about the product?
My best features are the Password manager, as well as the holistic management of identity and access.
What do you dislike about the product?
Sometimes the binding and unbinding thing can be a headache due to discrepancies in local username.
What problems is the product solving and how is that benefiting you?
The no 1 problem it's solving for me is Identity and Access management.
Jumpcloud easing and making identity and access management seamless
What do you like best about the product?
What I really like is how it lets me manage my company devices from one dashboard. it just saves me so much time.
What do you dislike about the product?
Honestly, some features take a bit of digging to fully understand, and I wish the interface was a little more user friendly.
What problems is the product solving and how is that benefiting you?
I use JumpCloud mainly for managing identities and access, enforcing password policies, and keeping up with security compliance. It also helps a lot with remote support, SSO, MDM, and serves as our go-to cloud directory.
Jumpcloud Experience
What do you like best about the product?
Single dashboard to manage users and devices
What do you dislike about the product?
User offline while connect the after long time connect to the internet.
What problems is the product solving and how is that benefiting you?
Cost benefit and Cloud solution.
JumpCloud Review
What do you like best about the product?
United Way of the Mid-South (UWMS) values JumpCloud as a secure, flexible solution that supports our evolving IT and operational needs. The staff loves it because it they can login one time and access all of their software apps.
What do you dislike about the product?
Sometimes there is an authentication issue when a staff gets an upgraded phone.
What problems is the product solving and how is that benefiting you?
User and device security.
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