JumpCloud
JumpCloud, Inc.External reviews
3,711 reviews
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it is working very good
What do you like best about the product?
JumpCloud is great for unifying user, device, and access management across platforms with a cloud-native, easy-to-use interface. it good and user friendly gui is helping on the ease of use and implementation also simple. we are getting the timely and effective customer support. integrations are easy with google and other platforms. we are using he service very frequently
What do you dislike about the product?
JumpCloud can be limited in customization, has fewer integrations than some competitors, and its pricing can get expensive as you scale.
What problems is the product solving and how is that benefiting you?
JumpCloud solves the problem of managing users, devices, and access across multiple platforms from a single cloud-based directory. This reduces IT complexity, improves security with features like MFA and Zero Trust, and saves time by automating routine tasks.
JumpCloud is a great product to replace traditional AD
What do you like best about the product?
JumpCloud has a lot of Policies (Windows and MacOS) that greatly help to facilitate the administration of EndPoints. Also, the MDM to Windows and MacOS combined with authentication using certificates and Radius (All in JumpCloud), it is a good combination to centralize everything.
What do you dislike about the product?
We are from Latin America, and Some messages is only in English. It's something that can be improved
What problems is the product solving and how is that benefiting you?
We have been using JumpCloud for 2-3 years, and our administration. Our work has improved a lot since then. The most important benefit in JumpCloud is have a only one site to administer user/roles and manage the all devices.
All-in-One Platform for User and Device Management
What do you like best about the product?
JumpCloud is an all-in-one tool that handles logins, devices, passwords, and security in one place. It works with any system—Windows, Mac, and Linux—and is great for remote teams since everything runs in the cloud with no office server needed. The dashboard is clean and easy to use, making it simple for IT admins to manage. Implementation is straightforward, and customer support is helpful when needed. It’s used frequently because it offers many features, including multi-factor authentication (MFA) for strong security. Plus, it plays well with other apps like Google Workspace and Microsoft 365, making integrations easy and smooth. Overall, JumpCloud scores high on ease of use, implementation, support, features, and integration
What do you dislike about the product?
JumpCloud can get pricey as you add more users or features. Some users wish reporting was more detailed. There is a bit of a learning curve, especially with advanced features. Its mobile device management (MDM) is improving but isn’t as strong as specialized tools like Intune or Jamf. Support quality can vary—some find it helpful, while others feel it’s slow or not detailed enough. Also, for very large or complex setups, JumpCloud may not offer as much depth as bigger players like Okta or Microsoft Entra ID
What problems is the product solving and how is that benefiting you?
Many companies struggle with using too many separate tools for logins, device management, and security, which can get messy. JumpCloud fixes this by combining users, devices, access, and security into one easy platform. Managing remote teams is also tough because users and devices are outside the office, but JumpCloud’s cloud-based system lets you manage everything from anywhere. Onboarding new hires and offboarding leavers can be slow and risky, but JumpCloud speeds this up by letting you add or remove users and devices across all systems quickly. It also helps reduce security risks by enforcing strong passwords, multi-factor authentication (MFA), and device trust policies to keep your network safe.
Jumpcloud Review
What do you like best about the product?
1. Unified Directory Platform (Cloud Directory-as-a-Service)
JumpCloud acts as a single identity source for users across Windows, Mac, Linux, SaaS apps, networks, and more.
You don't need to maintain on-prem Active Directory — it's like a modern AD replacement.
"No more AD + Azure AD + Okta Frankenstein setups."
2. Cross-Platform Device Management
Native support for Windows, macOS, and Linux — unlike many competitors.
Lets you enforce security policies, scripting, patch control, etc. from one dashboard.
3. Zero Trust Security Approach
Built-in MFA, conditional access, password rotation, and SSH key management.
Good fit for distributed teams or remote-first orgs.
4. Easy Integration with Popular Tools
Pre-built integrations with Google Workspace, Microsoft 365, Slack, Zoom, and hundreds of SSO apps.
LDAP, SAML, RADIUS — all included.
5. No VPN Needed
JumpCloud’s cloud RADIUS and SSO allow secure access to apps and networks without needing a traditional VPN.
6. Cloud-First, Lightweight Deployment
Agent-based, cloud-native — no heavy on-prem infrastructure needed.
Perfect for growing orgs, MSPs, and startups.
7. Free Tier and Transparent Pricing
Generous free tier (10 users/devices) and clear, predictable per-user pricing.
JumpCloud acts as a single identity source for users across Windows, Mac, Linux, SaaS apps, networks, and more.
You don't need to maintain on-prem Active Directory — it's like a modern AD replacement.
"No more AD + Azure AD + Okta Frankenstein setups."
2. Cross-Platform Device Management
Native support for Windows, macOS, and Linux — unlike many competitors.
Lets you enforce security policies, scripting, patch control, etc. from one dashboard.
3. Zero Trust Security Approach
Built-in MFA, conditional access, password rotation, and SSH key management.
Good fit for distributed teams or remote-first orgs.
4. Easy Integration with Popular Tools
Pre-built integrations with Google Workspace, Microsoft 365, Slack, Zoom, and hundreds of SSO apps.
LDAP, SAML, RADIUS — all included.
5. No VPN Needed
JumpCloud’s cloud RADIUS and SSO allow secure access to apps and networks without needing a traditional VPN.
6. Cloud-First, Lightweight Deployment
Agent-based, cloud-native — no heavy on-prem infrastructure needed.
Perfect for growing orgs, MSPs, and startups.
7. Free Tier and Transparent Pricing
Generous free tier (10 users/devices) and clear, predictable per-user pricing.
What do you dislike about the product?
Limited Group Policy and Advanced Device Management Features
JumpCloud’s device management isn’t as deep as traditional Active Directory Group Policy Objects (GPOs).
Some admins find it less flexible for complex device configurations.
User Interface (UI) and User Experience (UX) Issues
The admin console can feel cluttered or unintuitive at times.
Navigating nested menus and settings might slow down workflow, especially for new users.
Sync and Propagation Delays
Policy changes or device syncs sometimes take several minutes to apply, which can be frustrating when troubleshooting.
Learning Curve for Complex Environments
Managing hybrid environments with multiple OS types and SaaS apps can get complicated.
Some features require scripting or manual configuration, especially on Linux.
Limited Native Reporting and Audit Capabilities
Built-in reporting and audit logs are often seen as basic.
Organizations needing advanced compliance reporting might need third-party tools.
Pricing for Larger Organizations
While there is a free tier, scaling up can become costly compared to some competitors.
Features like cloud RADIUS and certain integrations add to the cost.
Limited Offline Capabilities
Since it’s cloud-based, devices need periodic internet access to sync policies and credentials.
This can be a challenge in environments with unreliable connectivity.
Linux Management Requires More Manual Effort
Although supported, Linux device management isn’t as seamless as Mac/Windows, often requiring command-line work.
Integration Gaps
While integrations are broad, some niche or legacy apps might not be supported directly.
Support and Documentation
Some users report that support response times and documentation can be lacking in detail for advanced troubleshooting.
JumpCloud’s device management isn’t as deep as traditional Active Directory Group Policy Objects (GPOs).
Some admins find it less flexible for complex device configurations.
User Interface (UI) and User Experience (UX) Issues
The admin console can feel cluttered or unintuitive at times.
Navigating nested menus and settings might slow down workflow, especially for new users.
Sync and Propagation Delays
Policy changes or device syncs sometimes take several minutes to apply, which can be frustrating when troubleshooting.
Learning Curve for Complex Environments
Managing hybrid environments with multiple OS types and SaaS apps can get complicated.
Some features require scripting or manual configuration, especially on Linux.
Limited Native Reporting and Audit Capabilities
Built-in reporting and audit logs are often seen as basic.
Organizations needing advanced compliance reporting might need third-party tools.
Pricing for Larger Organizations
While there is a free tier, scaling up can become costly compared to some competitors.
Features like cloud RADIUS and certain integrations add to the cost.
Limited Offline Capabilities
Since it’s cloud-based, devices need periodic internet access to sync policies and credentials.
This can be a challenge in environments with unreliable connectivity.
Linux Management Requires More Manual Effort
Although supported, Linux device management isn’t as seamless as Mac/Windows, often requiring command-line work.
Integration Gaps
While integrations are broad, some niche or legacy apps might not be supported directly.
Support and Documentation
Some users report that support response times and documentation can be lacking in detail for advanced troubleshooting.
What problems is the product solving and how is that benefiting you?
Simplified IT management: One platform to handle identity, access, and device policies instead of juggling multiple disconnected tools.
Cross-platform support: Manage Windows, macOS, and Linux devices seamlessly from a single console.
Improved security: Enforce multi-factor authentication, password policies, and conditional access easily.
Remote workforce enablement: Securely provide users access to apps and networks without requiring VPNs.
Faster onboarding/offboarding: Automate user provisioning and deprovisioning across systems, reducing IT overhead.
Scalability: Cloud-native design means you can grow or shrink without investing in on-prem infrastructure.
Cross-platform support: Manage Windows, macOS, and Linux devices seamlessly from a single console.
Improved security: Enforce multi-factor authentication, password policies, and conditional access easily.
Remote workforce enablement: Securely provide users access to apps and networks without requiring VPNs.
Faster onboarding/offboarding: Automate user provisioning and deprovisioning across systems, reducing IT overhead.
Scalability: Cloud-native design means you can grow or shrink without investing in on-prem infrastructure.
Easy to use interface and very powerful
What do you like best about the product?
How fast everything syncs from the web to the users device. You can almost instantly unlock a locked account, remote in, or change a password.
What do you dislike about the product?
Setting up users takes a bit of getting used to and can cause issues if not properly done.
What problems is the product solving and how is that benefiting you?
We are able to help out clients with simple things such as logging in to their computer to troubleshoot or unlocking their accounts.
JumpCloud help use managing devices with ease
What do you like best about the product?
We are MacOS heavy company, and enrolling profiles through Apple Business Manager is painful. Jumpcloud MDM enrollment makes it much easier to enroll all devices online.
Also, support has been really responsive.
Also, support has been really responsive.
What do you dislike about the product?
Some features (for example, identity) are difficult to understand what they may affect the device and setup.
For example, we are setting up with GoogleWorkspace, but it is really hard to know the expected outcome with syncing the user with the devices
For example, we are setting up with GoogleWorkspace, but it is really hard to know the expected outcome with syncing the user with the devices
What problems is the product solving and how is that benefiting you?
It is helping use to make our device secure for compliance reason
System administrator with 3+ years' experience.
What do you like best about the product?
Simple and user-friendly interface. Convenience in administering several tenants at once (Multi-Tenant Portal)
What do you dislike about the product?
the licensing system is not entirely clear
What problems is the product solving and how is that benefiting you?
Centralize device identification, access, and management. Which in turn reduces the workload on the support team from end users
Managing everyone's computers and accounts from home is actually possible
What do you like best about the product?
For me, what stands out most is that JumpCloud brings everything under a single dashboard. Having a unified directory is a big advantage – you can easily handle users, groups and their accesses all from one place. I am dependent on the device management capabilities to keep security policies updated on every computer such as applying encryption or locking the screens. Thanks to SSO and SaaS apps working together, logging in for the team becomes simpler and safer. It blends a number of IT activities into a logical process.
What do you dislike about the product?
At the same time, the price can seem a bit technical and difficult to understand, as it depends on the features and customer types chosen. Scaling may not always make the cost impact obvious right away. Some very particular or specialized ways to set up the platform might require users to consult the offical docs or get assistance from support. Most of the interface is easy to use, even if sometimes there are features that some users find hard to find.
What problems is the product solving and how is that benefiting you?
JumpCloud basically takes care of the problem of managing many identities and devices. Doing things the old way, we set up users in various places by hand – separate accounts and different cloud applications. Giving and removing employee access took time, was slow and might leave unnecessary access open. Nowadays, JumpCloud acts as our central identity store and main device manager. After adding a user and assigning them to a group, they will right away get access to their devices and the apps. Offboarding allows us to instantly block all access which has made work more effective and secure.
Moneyfarm's Experience
What do you like best about the product?
Here's a shorter version of what Moneyfarm likes best about JumpCloud:
What We Love About JumpCloud
JumpCloud has been a game-changer for Moneyfarm by providing a single point of management for user identities, passwords, and device policies across both Windows and Mac environments. This eliminates the need for separate tools, greatly streamlining IT operations and reducing administrative overhead.
We particularly appreciate the ability to onboard users, enforce consistent password policies, and apply granular device policies regardless of the operating system. Centralized password management, including MFA, has significantly improved our security posture and user experience. Its intuitive interface and cloud-first approach perfectly align with our needs, making IT management much simpler and more scalable.
What We Love About JumpCloud
JumpCloud has been a game-changer for Moneyfarm by providing a single point of management for user identities, passwords, and device policies across both Windows and Mac environments. This eliminates the need for separate tools, greatly streamlining IT operations and reducing administrative overhead.
We particularly appreciate the ability to onboard users, enforce consistent password policies, and apply granular device policies regardless of the operating system. Centralized password management, including MFA, has significantly improved our security posture and user experience. Its intuitive interface and cloud-first approach perfectly align with our needs, making IT management much simpler and more scalable.
What do you dislike about the product?
While JumpCloud is excellent, there's always room for minor improvements. The initial setup, especially migrating existing users and devices, can require a bit of planning and attention to detail to ensure a smooth transition. The documentation is good, but sometimes specific edge cases require a deeper dive or a call to support.
What problems is the product solving and how is that benefiting you?
JumpCloud solves our critical need for unified identity and access management and device management across both Windows and Mac, ending our fragmented IT systems. This allows us to enforce consistent security policies and manage user passwords centrally, eliminating "password sprawl" and improving overall security. The direct benefits are significantly increased operational efficiency, a stronger security posture, and a much simpler, more scalable IT management experience.
Very good fit for our all-in-one cloud needs
What do you like best about the product?
The main thing we needed Jumpcloud for was an Active Directory replacement. Not only did JumpCloud do this well, but there were tons of other features that we eventually needed anyways. In other words, Jumpcloud was a PLATFORM, not just a single-service replacement. The other features needed were also absolutely necessary, as they were required for SOC 2 and ISO compliance.
What do you dislike about the product?
There are some minor features that did not work or was buggy. The "Remote Assist" never worked on any machines, whether it be Windows or Mac. There were also a few instances when a user's password expired, they were locked out of their macbook, and resetting their password from their user console meant that keychain was wiped out and all local passwords stored on their machine was lost.
What problems is the product solving and how is that benefiting you?
The specific features we needed in Jumpcloud were: Cloud directory, 2-factor authentication, Mobile Device Management, RADIUS, which all integrated into SSO, VPN, and MFA. We needed all this to be compliant and Jumpcloud helped solved this in a single platform. Otherwise, we would have needed several different vendors to integrate all these into our compliance needs, which would cost more and harder to manage across multiple vendors.
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