JumpCloud
JumpCloud, Inc.External reviews
3,711 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Finally, One Login to Rule Them All – Thanks to JumpCloud
What do you like best about the product?
What really stands out to me about JumpCloud is the feeling of relief every morning—logging in just once and having everything ready feels like starting the day without clutter. The browser plugin now fills in what I need like it knows what I'm thinking, and it feels strangely good. I enjoy how the phone app and desktop version work together perfectly. I used to get annoyed when I had to switch between platforms in the middle of a task, but now it just works.
What do you dislike about the product?
The MFA can drive me a bit crazy at times—there have been mornings when the code just wouldn’t work, or it expired faster than I could type it, which feels ridiculous when you're rushing. The initial setup felt like assembling IKEA furniture without the instructions—took longer than I’d hoped, especially compared to Okta that I used before. Also, as someone working in a small company, the pricing sometimes feels like it’s designed more for enterprises than regular teams like mine.
What problems is the product solving and how is that benefiting you?
Before JumpCloud, my mornings were spent bouncing between apps, logging into seven different tools, and resetting forgotten passwords at least once a week (I wish I was joking). Now, JumpCloud is like a single front door to my workday. I only have to log in once to get to everything, and it's all safe and secure. JumpCloud feels more personal and less "corporate" than my past encounters with Okta. It's like having a security guard that remembers your face instead of asking for your ID every time.
JumpCloud in One console to Rule IT Access Control
What do you like best about the product?
Jumpcloud allows me to manage our user identities, devices and access control from a single access console. We are able to enforce security controls and policies. The ability to push changes and install application in one console. For security standpoint, it is essential for security operations, incident response and audits. Logs can be forwarded to SIEM. Ease of Use, Ease of Implementation, Ease of Integration, Supportability. Accessing the console regularly.
What do you dislike about the product?
Jumpcloud seems has a limited customization and filtering. Also some of the reporting and analytics capabilities, there’s no built-in support for advanced audit reporting, compliance dashboards, or risk scoring.
What problems is the product solving and how is that benefiting you?
For security: Identity, access and device management. It benefits me most on the security policy enforcement side.
As an IT admin of our company, JumpCloud is so easy to use for a first-time user.
What do you like best about the product?
The Support team is one of the best things about JumpCloud. They are so helpful and fast to reach out. They can provide you with all the information you need via knowledge base.
The app is great in connecting with devices that are enrolled in JumpCloud. Getting device and user reports hasn't been this easy. Pushing updates and commands to the machines is so easy even people without background in IT can do it on JumpCloud!
The app is great in connecting with devices that are enrolled in JumpCloud. Getting device and user reports hasn't been this easy. Pushing updates and commands to the machines is so easy even people without background in IT can do it on JumpCloud!
What do you dislike about the product?
Nothing! You won't find anything to dislike about it
What problems is the product solving and how is that benefiting you?
MFA, managing devices, connecting devices to M365
“JumpCloud Exposed: Access Control Without the Headaches”
What do you like best about the product?
A Unified Directory Platform! It consolidates identity, access, and device management in a single cloud-based platform, reducing the need for multiple tools.
What do you dislike about the product?
Pricing Model: Costs can escalate with add-ons or as you scale users and devices — especially for features like SSO or premium support.
What problems is the product solving and how is that benefiting you?
JumpCloud primarily solves the challenge of managing user identities, device access, and security policies across different platforms — especially in cloud-first, remote, or hybrid work environments.
✅ Eliminates the need for traditional on-prem Active Directory
✅ Simplifies Multi-Platform Device Management
✅ Enables Secure Access Without VPNs
✅ Streamlines Onboarding and Offboarding
✅ Supports Zero Trust Security Framework
✅ Eliminates the need for traditional on-prem Active Directory
✅ Simplifies Multi-Platform Device Management
✅ Enables Secure Access Without VPNs
✅ Streamlines Onboarding and Offboarding
✅ Supports Zero Trust Security Framework
Reliable, Developer-Friendly Authentication Platform with Hassle-Free Integration
What do you like best about the product?
What I like most about JumpCloud (especially through its Okta Auth0 integration) is how seamless and fast it is to implement across our web applications. I personally used its API to build a secure, multi-tenant SaaS platform, and was impressed by how easy it was to set up features like social login, SSO, and biometric authentication. The universal login experience is smooth and intuitive — it felt like I had enterprise-grade security in place within just a couple of days.
What do you dislike about the product?
The only major problem I've seen is with the prices; they might be clearer and easier to scale, especially for smaller teams or new businesses. I also had a small problem setting up SAML for a business client, but the documentation and support team helped me fix it promptly.
What problems is the product solving and how is that benefiting you?
We needed a robust, scalable authentication solution that could handle multi-factor authentication, SSO, and secure user management across several web apps — JumpCloud (Auth0) delivered that perfectly. Before this, we were spending weeks manually building authentication logic; now, we get it done in days. Compared to building our own auth system or using less flexible alternatives, JumpCloud gives us peace of mind and developer efficiency.
JumpCloud is seriously cutting down on login headaches
What do you like best about the product?
I like very much that all these numerous functions are combined in JumpCloud. It has been tremendously useful to be able to manage the users and device policies in one location. As an example, it is terribly easy to now establish access to Slack and our company Wi-Fi on a device of a new employee. It literally makes our life easier as far as our IT management operations are concerned.
What do you dislike about the product?
To be fair, the user interface is sometimes somewhat crusty or too slow to load pages, which is a bit annoying. The reporting capabilities are also relatively primitive and might provide greater level of detail to comply with compliance audit. Sometimes there is a small hitch when certain Mac devices policies fail to work excellently on the initial trial. These are small yet of significance.
What problems is the product solving and how is that benefiting you?
We had different user system to manage devices device and application access control. Now we have gotten fully integrated that with JumpCloud and as a result our lives are a lot easier. This is as opposed to the system of hand constructing an engine and configuring to a well assembled unit. Hours of tedious manual configuration was required to bring on board new team members and is now mostly automated and transparent.
Jumpcloud finally made managing surprisingly simple
What do you like best about the product?
What I really like about JumpCloud is how it pulls everything together for user and device management. First off, unifying user identities across apps and devices is huge. Instead of managing separate accounts everywhere, I can handle access for laptops, SaaS apps like Google Workspace or Slack, and even servers all from one dashboard. Another standout is the cross-platform device management. Being able to apply policies and manage configurations for Windows, macOS, and Linux machines from a single console saves us a ton of time and complexity compared to using different tools for each OS.
What do you dislike about the product?
Honestly, one thing that can be a bit of a hurdle, especially for smaller teams, is getting fully comfortable with all the features initially; there's a bit of a learning curve to unlock its full power. Sometimes the pricing structure can feel a little complicated depending on exactly which modules and features you need. While the core is great, occasionally I've found myself wishing for a bit more granularity or a smoother process in a specific area, but those are usually minor things.
What problems is the product solving and how is that benefiting you?
The main problem JumpCloud solves for us is the chaos of managing users and devices across different operating systems and cloud apps. Before, it felt like we were juggling identities and security policies manually across Windows machines, Macs, G Suite, Slack, etc., using multiple disconnected tools. Now, JumpCloud acts as our central control panel. It lets us unify user identities and enforce security policies consistently across everything, making onboarding and offboarding way faster and significantly improving our overall security posture by simplifying enforcement.
Good and safe service
What do you like best about the product?
I know my passwords are safe, secure, and the app is easy to use! I use this app every day and I like that it connects to my finger print scanner on my macbook air.
What do you dislike about the product?
I don't like that I have to continually log in when my computer is awake and I've been using it but the system decides to log me out.
What problems is the product solving and how is that benefiting you?
Having a platform that I trust to make sure all of my employees are being safe and secure.
One platform with zero complexity and time saving tool
What do you like best about the product?
I like that I don't need to switch between different tools to get things done. Everything is available in one place, which saves time and keeps things organized. Plus it supports all the main operating systems so it fits well into our work environment.
What do you dislike about the product?
If I had to point out something, I'd say the initial setup can feel a bit overwhelming, especially if you are new to cloud based directory tools. It takes a little time to understand the full range of features. But once it's set up, it runs really smoothly.
What problems is the product solving and how is that benefiting you?
As business grows, handling operations becomes complicated. with jumpcloud, it has made my work a lot easier. Here data is stored and everything is in one place. It's simple, secure and works smoothly from my trusted device. I don't have to waste time switching between different apps or tools anymore.
One place to handle all our user access and device management
What do you like best about the product?
It actually makes our IT operations very easy because of centralization of user accounts. Single sign on can be used easily to connect the users to applications such as Salesforce or Google Workspace. It is simply quite phenomenal to be able to manage all our windows Mac and Linux devices with the use of a single console. This universal practice will save us a lot of time everyday. It simplifies the process of securing our end points and users a great deal.
What do you dislike about the product?
New administrators may find learning an uphill task. Some time is required in order to master all so powerful features, configurations. It is also my observation that reporting could be more dynamic to get more insight. On some occasions, the critical issues do not get immediate attention as we would like them to through the support response time. The price is also likely to go very high as your installation users scale up.
What problems is the product solving and how is that benefiting you?
Prior to our use of JumpCloud we had a disjointed IT system. We had different sets of tools to manage the user accounts devices as well as access activities to the cloud applications. It translated to manual labor on a continuous basis and a possible threat to security. JumpCloud has now been able to make everything into a single unified platform. Our device policies and user identities, as well as regulation of app access, is centrally managed through a single pane. This has tremendously saved our administrative burden and highly enhanced our security.
showing 191 - 200