JumpCloud
JumpCloud, Inc.External reviews
3,711 reviews
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Jumpcloud makes user and device management easy
What do you like best about the product?
The ease of adding new devices to manage and the built in integrations make it easy to use. Setting up groups for devices and users is a breeze and attaching security policies to them is as well. What use to take several hours now takes just a few minutes. I spend more time waiting on software updates and reboots then actual user and device setup. Customer support is quick to respond when I have run into an issue.
What do you dislike about the product?
No major dislikes more like gripes. Password manager will sometimes have to be re-setup after updates for users and either paired with another device they are bound to or from a backup. M365 integration doesnt allow the use of Display name for mailboxes, pushes First/Last and we have to routinely fix in M365 admin for users.
What problems is the product solving and how is that benefiting you?
No on premises hardware to maintain. Easy user and device management.
Very robust platform functionality
What do you like best about the product?
One tool that handles many security functions for your organization.
What do you dislike about the product?
The way licensing is handled is a bit wonky. They take the unti count of a high water mark within the entire month and bill you monthly for users exceeding your agreed-upon user count. So, if you mistakenly import a group of users that weren't supposed to be there, and immediately delete those users, you will still be billed for them.
What problems is the product solving and how is that benefiting you?
JumpCloud gives us the ability to centrally manage a fully remote workforce. With a mixture of Windows and MacOS endpoints, JumpCloud gives us the ability for centrally based IAM. Remote endpoint management is critical for a non-traditional corporate network and this tool gives us the ability to do just that along with access management.
Comprehensive MDM Solution, Needs More Control
What do you like best about the product?
I find JumpCloud's mobile device management, password management, single sign-on, and conditional access features extremely useful. The ease and straightforwardness of the platform have been impressive, and I value the seamless integration capabilities, particularly with single sign-on. JumpCloud's team treats clients with great respect and maintains consistent follow-ups, making the experience remarkable even for smaller clients.
What do you dislike about the product?
I wish I had more control in the settings directly within MDM. While the platform offers a lot of features, many of them are preconfigured, limiting the amount of direct management I can exert over systems. I'd prefer more fine-tuned control via the GUI, which would prevent the need to create special scripts for changes. Additionally, a one-click profile change feature to align workstations with certain cybersecurity frameworks would be highly beneficial.
What problems is the product solving and how is that benefiting you?
I use JumpCloud to secure and manage a variety of machines across different platforms, simplifying compliance and IT management while providing MDM, SSO, and password management benefits.
Looking forward to a direct partnership
What do you like best about the product?
helpful reps! I have worked with a rep on a client call and they were very helpful in answering questions for my client
What do you dislike about the product?
Jumpcloud not being a direct partner. Because Jumpcloud needs to be quoted through a distributor, it is hard to get clients moved through Jumpcloud becuase it is more expensive than direct
What problems is the product solving and how is that benefiting you?
Ease of setting up MDM for my clients
My Jumpcloud experience
What do you like best about the product?
The ease of use once everything has been setup is excellent, i have only just started using the software myself as a customer service engineer, But already i am picking up on stuff for more advanced troubleshooting.
Its very easy to integrate in an existing stack no matter what hardware is used and quick to implement no matter if you are used to 365 or Google workspace (in my case both of them)
Its very easy to integrate in an existing stack no matter what hardware is used and quick to implement no matter if you are used to 365 or Google workspace (in my case both of them)
What do you dislike about the product?
Extensive catalogue of learning articles that can be a bit overwhelming at the start, but you can get over it by taking bite sized training sessions.
What problems is the product solving and how is that benefiting you?
Makes it easy to manage multiple accounts in one simple to use environment, and allows the customers to use any type of device.
Great Platform Management.
What do you like best about the product?
Allowing us to collate all of our RMM tools/platform management/support into one tool has proved immensely helpful, and it's all easy to use and to implement. Support is helpful as well, as I use it everyday and know that If I have questions I can reach out and be responded to in a short amount of time.
What do you dislike about the product?
The Software Management pieces are still in their infancy; self hosted application servers not through cholocatey would be nice; the current upload limit increase on packages is a good step in the right direction.
What problems is the product solving and how is that benefiting you?
Azure endpoint management is fine, but not for the technically weak. As we are a small nonprofit with a team of one for system administration, we needed a tool that covers everything from security to software management to support, and JumpCloud fits that need for us.
Replaced JAMF after being our main windows software!
What do you like best about the product?
The remote access for troubleshooting with users is a very good feature. Linking up with not only MS but Google to have user integration is a HUGE plus. Very easy to setup, even if you install the "hard way" like we did. I've only had a few run ins with customer support but they were always helpful and quick to reply. Allowing our machines to be assigned easily and removed easily when we onboard or offboard an employee has been a big plus.
What do you dislike about the product?
I like the new design! PLEASE KEEP IT ENABLED
What problems is the product solving and how is that benefiting you?
Jumpcloud makes it easy to remotely help users in different states or countries. And having policies for updates helps us stay in compliance with our certifications.
Very secure product; easy to use and provides efficiencies
What do you like best about the product?
It feels very secure, both protect and the password manager. Sharing passwords with teams is easy and saving your own passwords is a time saver. In addition, using a single sign on through jump cloud is great. It also protects when signing into new devices. Very easy to implement and feels natural to use daily
What do you dislike about the product?
There can be a loophole when trying to set up a new device if you use the MFA app through JC. Otherwise, no problems
What problems is the product solving and how is that benefiting you?
Password management, remote work environment tech solutions, security
My review and jumpcloud
What do you like best about the product?
How simple it is to log in and secure computers remotely
What do you dislike about the product?
It would be easier to set rules on Windows it would be nice
What problems is the product solving and how is that benefiting you?
Unified password management I would have been very hard for me to do this without jumpcloud
Modern Remote Management Without Active Directory
What do you like best about the product?
t allows centralized control of security policies, devices, and user access (including SSO) from the cloud—no domain controller needed. Great for remote and hybrid environments.
What do you dislike about the product?
Lacks broader policy customization; often requires additional scripting to cover specific use cases.
What problems is the product solving and how is that benefiting you?
t solves governance challenges by centralizing user and device management. It also helps reduce costs by eliminating the need for on-prem infrastructure and improves inventory control with real-time visibility of all endpoints.
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