JumpCloud
JumpCloud, Inc.External reviews
3,711 reviews
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Find Peace of Mind: JumpCloud Makes Access Safer and Easier.
What do you like best about the product?
Arguably, the most pronounced of JumpCloud’s features is user authentication and device visibility in one place and no demands for a separate NAC or even firewalling, notably when juxtaposed against tools such as Cisco Duo. User access management is very intuitive when integrating on-prem AD or resources in the cloud. The Duo Push-style authentication is very friendly to users; I can just tap "yes" on my phone to verify. They also support multiple MFA methods (SMS, biometrics, hardware keys) which adds some flexibility for differing user needs.
What do you dislike about the product?
The shortcoming is that similar to Cisco Duo, JumpCloud requires internet access for MFA during outages, which can be really a drag. Also, its integration with legacy systems sometimes is not smooth and initial SSO setups, especially against on-prem AD, can be very daunting. I’ve also encountered some delay in authentication requests – that’s going to further put off access when urgency is of essence.
What problems is the product solving and how is that benefiting you?
JumpCloud has a big advantage since it gives users safe, compliant, and easy access to thousands of endpoints. And the layering MFA and adaptive authentication makes me feel safer because it greatly lowers the danger of phishing and stolen passwords. Overall, in comparison to available tools, a JumpCloud is far superior concerning audit trail and visibility over device health, and most importantly, meeting their very strict compliance requirements; all this in one single pane.
Gaining a consolidated view of our diverse employee environments was finally possible
What do you like best about the product?
The facility of careful regulation of access of user workstation to network resources is what I like most. Now we are able to force mapping of certain network drives and even lock out the access of certain user groups to specific Wi-Fi networks which is a colossal security enhancement to our mixed environment. There is also the ability to centrally handle local administrator privileges which has proven to be a game changer in keeping our distributed laptops in tip-top shape, as well as blocking unauthorized software installs on any given machine.
What do you dislike about the product?
It can be a bit tricky to debug when you want to put very complex custom shell scripts to handle device policies and it does not run as you want. Occasionally it will take an extra few steps of manually prodding the newly created machine to get the first agent installed on that machine that I would love to be able to fully automate that first interaction. The administrative console search could also be stronger with regard to searching specific user properties to all settings.
What problems is the product solving and how is that benefiting you?
The largest headache we had was managing least privilege access on our disparate development workstations across our engineering team as well as ensuring that we were meeting our internal security baseline. Sometimes high-level access was required by the designers/developers and manually granting that access one by one on tens of machines was cumbersome and would lead to mistakes, at this current rate we were also susceptible to a configuration error or even accidentally granting a worker too much power. Using JumpCloud, now we are distributing policies that give us just in time elevated privileges on an application or folder and then remove them automatically. It implies that our developers will be able to work productively without us continually having to police their local access, thus greatly limiting our exposure to security issues and auditing overhead.
I think Jumpcliud is one of the best in its category
What do you like best about the product?
I like how easy it is to use and the wide variety of features.
What do you dislike about the product?
Honestly, I do not think I have anything in particular that I dislike about Jumpcloud.
What problems is the product solving and how is that benefiting you?
It assits with mapping users to actions especially while triaging alerts.
A solid tool with some rough edges
What do you like best about the product?
I love having a single place to manage users and all our devices
What do you dislike about the product?
We sometimes run into minor bugs with the device management tools.
It can be a little pricey, especially as our team grows.
It can be a little pricey, especially as our team grows.
What problems is the product solving and how is that benefiting you?
It saves me a ton of time because I can handle my whole workload from a single dashboard, which makes my job way more efficient. It also gives me peace of mind about security. I can easily turn on things like multi-factor authentication (MFA) and, if someone leaves the company, I can instantly cut off all their access. Plus, it makes managing our hybrid team so much easier, since I can keep an eye on users and their devices no matter where they are.
Best single identity platform support
What do you like best about the product?
Best part. Is it supports all main operating systems like windows Android Mac... Also, like it has features like managing users across multiple devices and the permissions which is impressive. Also impress with the free tires of the junk lord.It gives us ten users.
What do you dislike about the product?
Sometime I faced issues like policies sync, and delay.
What problems is the product solving and how is that benefiting you?
I was using jumpcloud to manage users which was sync directories from the google workspace and helps me to give Admin access to the users and best part was. It has customer Admin access so that I can provide access to the users a for a specific time that was impressive. Also I was using to apply enforced policies to the systems and software enforcement, and sometimes Alerts, exporting for investigations, an s So was a best part too. It's help us to log into in all the applications in a single platform via jumpcloud.
All-in-one identity and device management made simple
What do you like best about the product?
JumpCloud replaced several tools for us, we now use it for user directory, SSO, MDM for macOS, and even managing Wi-Fi credentials. The fact that it's cloud-native is a huge plus, especially for a distributed team. I really like how easy it is to onboard new users with just a few clicks and they’re up and running with all the right access and device policies. The UI is intuitive, and the policy-based controls for laptops saved us a ton of time compared to scripting everything manually.
What do you dislike about the product?
There are a few areas where reporting could be better, especially around device health or deeper insights on policy compliance. Also, some smaller UI quirks show up occasionally, but nothing critical. The support team has been quick and helpful whenever we’ve needed them.
What problems is the product solving and how is that benefiting you?
We needed a way to manage users, laptops (mostly Macs), and enforce security policies across a remote team without running our own infrastructure. JumpCloud gave us exactly that. It’s helped us stay compliant, secure, and way more efficient with onboarding/offboarding.
Cloud MDM in one place
What do you like best about the product?
You can manage your users and devices in one single console
What do you dislike about the product?
There are few issues with devices migrating, where the old serial number and other records are being transferred. But overall, Jumpcloud is a pretty cool RMM tool.
What problems is the product solving and how is that benefiting you?
User management and Jumpcloud makes everything easy as everything can be manage in one single console.
JumpCloud makes single sign-on actually work
What do you like best about the product?
I like the fact that JumpCloud has a directory and device management in one. It enables me to manage user identity and all the company devices in a single location. The single sign on when it comes to cloud application is very handy. They sign in once and access everything such as Slack or Google Workspace without any issues. Centralized control of the Windows Macs and Linux makes IT operation very easy. This central control saves us and our team lots of time.
What do you dislike about the product?
The initial configuration of the platform may leave a novice a little overwhelmed. All the wide arrays of configurations require time to understand. In some instances, urgent matters tend to receive a bit sluggish support response. Pricing also comes to the scene when you get more users or features. This may not be the most economical choice of very small firms.
What problems is the product solving and how is that benefiting you?
Prior to JumpCloud we would use different applications to manage device users and cloud applications. Our solution included active directory on computers, Okta SSO and another MDM on Macs. This implied continuous context switching and system gaps in terms of security. Now, JumpCloud puts everything together in a unified platform. We control the user identities, device policies and application access centrally. This has made our IT uses so much easier and it has pumped up our security position.
Jumpcloud makes managing a remote first workforce possible
What do you like best about the product?
The web based interface unifies what would be dozens of interfaces in a non-managed setup.
What do you dislike about the product?
Sometimes the "magic" that jumpcloud can do makes it easy to forget what integrations are set up and what the total impact of a change will be.
What problems is the product solving and how is that benefiting you?
As a company with many remove employees and no dedicated IT staff or Domain Management staff, Jumpcloud provides the vital glue to connect our end points, services, and many other items.
Good centralized solutions
What do you like best about the product?
You can manage all the aspects of identity and access in the same platform. It's easy to use.
What do you dislike about the product?
Sometimes it's complicated to implement on a current customer
What problems is the product solving and how is that benefiting you?
You can manage the identity, devices and access on the same platform
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