JumpCloud
JumpCloud, Inc.External reviews
3,711 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Invaluable tool. A must for IT professionals
What do you like best about the product?
Great use of a directory architecture that is easier to maintain than others
What do you dislike about the product?
Better latency at times and support for more obscure devices
What problems is the product solving and how is that benefiting you?
Being able keep track of directory assets.
Recommendations to others considering the product:
If you need a simple but yet powerfully capable cloud directory choose jump cloud.
LDAP in the cloud
What do you like best about the product?
The webgui means there's no need to learn how to write LDIF structures first.
What do you dislike about the product?
There's got to be limitations, but I haven't hit any yet.
What problems is the product solving and how is that benefiting you?
No need to manage our own OpenLDAP server anymore: no more expert knowledge required. And as a SaaS solution means it's much easier to integrate with other SaaS and on premise products.
Great unified directory solution for a business without AD
What do you like best about the product?
Using Jumpcloud as a unified directory and syncing with other directories (Microsoft 365 or Google Suite e.g.) just works. We don't need to bother with an on-prem AD and we still get a great identity management solution. Provisioning of new users and deprovisioning of users is a breeze. With the advent of Cloud services and remote working, traditional ways of managing identities on-premise (e.g. with an LDAP Server) just didn't work anymore for us.
What do you dislike about the product?
Occassionally, we ran into issues with the systems agent on macOS, which is probably due to changes in macOS Security aspects (mainly regarding password changes and Filevault). The Jumpcloud support however was stellar and made sure these issues could be solved quickly.
Another aspect, that we had not previously realised, is that the implementation of SSO often depends on the service level/contract with the Service Provider. E.g. you won't be able to use SSO with an Adobe Team subscription. This is however not a limitation on Jumpcloud's side.
Another aspect, that we had not previously realised, is that the implementation of SSO often depends on the service level/contract with the Service Provider. E.g. you won't be able to use SSO with an Adobe Team subscription. This is however not a limitation on Jumpcloud's side.
What problems is the product solving and how is that benefiting you?
We spend much less time managing users and credentials and users often can solve their Identity/Access related issues themselves. We're mostly using directory sync, the systems agent, as well as LDAP and RADIUS integration. So far, we're not using Jumpcloud for SSO and we're using a different provider for Mobile Device Management (MDM).
Recommendations to others considering the product:
Jumpcloud is in my opinion one of the best options for small businesses like us for Identity Management, especially if they do not yet have an Active Directory (e.g. for Mac-only places).
So much better than Windows Active Directory
What do you like best about the product?
I don't need to stand up a server per authentication type just to reach my IDaaS.
What do you dislike about the product?
Some LDAP features could be added, but they have been requested via feature additions.
What problems is the product solving and how is that benefiting you?
Authentication for all heterogeneous OSs in our infrastructure is only possible with a single solution: JumpCloud
very complete and evolving
What do you like best about the product?
They are constantly adding features that users ask for
What do you dislike about the product?
the price, but it's worth it............
What problems is the product solving and how is that benefiting you?
The MDM solution for Apple, SSO of applications
Great service and Product
What do you like best about the product?
I use this mostly for Mac OS devices. It has been a very stable product and easy to manage users and monitor devices.
What do you dislike about the product?
Sometimes it takes a while for the client to show up in the list of managed machines.
What problems is the product solving and how is that benefiting you?
Simplification of user accounts and machines monitoring on Mac OS.
Easy setup and onboarding of the organization
What do you like best about the product?
I enjoy the fact that users can onboard themselves and the process is quite easy. Applying rules and policies is also quite easy, just make sure you test before you deploy to the production environment. Some policies tend to mess up, but that could happen with a normal AD as well, so no issues for me.
What do you dislike about the product?
The provided guides regarding SSO are sometimes a bit misleading, or outdated. I often need to contact the customer success team or the support team in order to get some SSOs up and running. I understand that it is hard to keep up with all applications and changes, but once an application is supported by JumpCloud natively, I expect the setup to take 10 minutes not an hour. The help I usually get is good, but taht takes additional time as JumpCloud is in a very different time zone.
What problems is the product solving and how is that benefiting you?
Security problems regarding passwords and password policy. Also, JumpCloud basically solves all the problems with deploying and enforcing policies within an organization (at least in our case). JumpCloud helps you to enforce policies on devices and on platforms as well. I also like the fact that you can control what privileges do users have on their devices on the go.
Recommendations to others considering the product:
Make sure you ask all the questions you have beforehand, and that JumpCloud fits your use case. There are still a couple of features missing from JumpCloud that would make it an all-in-one solution, but overall it is a good platform to manage your infrastructure.
Managed Service Security Provider
What do you like best about the product?
Azure AD integration / Office 365 Integration for SSO, able to manage Endpoints remote to support work from home.
What do you dislike about the product?
No dislikes as such may be they need to provide better password vault and Direct SSH integration to connect to servers.
What problems is the product solving and how is that benefiting you?
We are using Multiple AWS Connector for our SOC to connect to multiple customers using Azure AD SSO
Recommendations to others considering the product:
Excellent Product and easy to manage SSO for multiple teams and application, granular permissions add lot of value.
Easy to use cloud identity
What do you like best about the product?
Easy to use interface, technical support is very responsive and the ability to do cloud authentication to on Prem stuff is just wonderful. They have enhanced to include some MDM and conditional access which is great
What do you dislike about the product?
1) unable to input IP ranges for Cloud RADIUS
2) Lack of direct integration with Duo for MFA - only TOTP supported
3) enabling MFA for users is not as seamless, users need to reset the password and then get a chance to enrol for MFA
2) Lack of direct integration with Duo for MFA - only TOTP supported
3) enabling MFA for users is not as seamless, users need to reset the password and then get a chance to enrol for MFA
What problems is the product solving and how is that benefiting you?
Lack of on Prem AD and looking for a cloud based Radius and LDAP for a test lab
Managed to configure it to integrate with Duo for MFA into different products and also for Meraki Wireless 802.1x not able to do it for the splash page.
Managed to configure it to integrate with Duo for MFA into different products and also for Meraki Wireless 802.1x not able to do it for the splash page.
Helpful, modern SSO solution
What do you like best about the product?
JumpCloud works well with our Unifi RADIUS solution. SCIM support in addition to SAML is leading edge.
What do you dislike about the product?
Licensing Cost for 501c3 organization of 400+ is not trivial
What problems is the product solving and how is that benefiting you?
Helps combat shadow IT concerns, improves security. We didn't forecast just how much having a quality SSO really does reduce the number of pwd reset tickets.
Recommendations to others considering the product:
If you're evaluating tools like Okta, JumpCloud deserves consideration
showing 1,511 - 1,520