JumpCloud
JumpCloud, Inc.External reviews
3,711 reviews
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Cloud Directory Services
What do you like best about the product?
We imported our Google Workspace users for testing and very quickly worked through testing a synchronized identity. JumpCloud's user interface, both for Administrator and User groups is simple and clean.
What do you dislike about the product?
While it's been challenging to find an MDM solution that accomplishes ALL our goals in one space, JumpCloud has the directory services we need. So now, we're working through migrating MDM or utilizing two services when the goal is a single integrated solution.
What problems is the product solving and how is that benefiting you?
Identity management without an AD server in our Mac/Linux organization as we prepare to double the number of people connected and capable of working remotely through 2021.
We are still on the cusp of refactoring our testing to evaluate JumpCloud as the complete identity and MDM solution, but testing takes time and planning. What's been great is having minimal to zero impact on user productivity following updates to JumpCloud managing the identity.
We are still on the cusp of refactoring our testing to evaluate JumpCloud as the complete identity and MDM solution, but testing takes time and planning. What's been great is having minimal to zero impact on user productivity following updates to JumpCloud managing the identity.
Works well in a nonprofit environment.
What do you like best about the product?
Jumpcloud helps us centralise our authentication and authorization systems reducing our administrative load.
What do you dislike about the product?
The costs can be high for a nonprofit especially when planning for seasonal changes in the amount of users we have.
What problems is the product solving and how is that benefiting you?
Reduces the work required to onboard and offboard employees/volunteers.
Infrastructure-less Active Directory
What do you like best about the product?
We don't need to maintain any servers or software other than installing the JumpCloud client on our Windows, Mac, and Linux machines. This makes deploying user access very easy.
What do you dislike about the product?
JumpCloud has a lot of features and is starting to compete with some other vendors we use in the computer management space. Might have to jump all in with JumpCloud at some point.
What problems is the product solving and how is that benefiting you?
JumpCloud helps us solve user account creation and access issues. Single Sign-on/LDAP for internal and external apps. We have dabbled with RADIUS, but haven't implemented yet. Love how easy it is to bring on new users with our company or remove access when it is no longer needed.
Recommendations to others considering the product:
Look at working with your third party vendor to get better than list price.
Good tool to start with for a growing organisation
What do you like best about the product?
- Jumpcloud is very simple to use.
- It supports Mac, Linux, and Windows. Great for a company that is looking to use it across the company on many computers.
- Centralised management helps in making sure that you have total control over what is running and whatnot.
- It supports Mac, Linux, and Windows. Great for a company that is looking to use it across the company on many computers.
- Centralised management helps in making sure that you have total control over what is running and whatnot.
What do you dislike about the product?
- Interface can sometimes be slow and unresponsive
Nothing besides that. It is easy to use and effective.
Nothing besides that. It is easy to use and effective.
What problems is the product solving and how is that benefiting you?
Centralized policy management for the laptops was a big hassle and Jumpcloud helped in solving that not only for Macs but also for Windows and Linux all from one single console which was a big win for us.
Recommendations to others considering the product:
- Really good when you are starting up and need to meet compliance requirements.
- When you have a small team and tons of things to manage, this will be the right tool to start with and you can always expand to include more no. of your users.
- Do check the price before rolling it out to everyone, it might come as a shock at some point of time
- Buy only the features you plan to use. They have a lot of features which you might never plan to use.
Recommended for all companies which are planning to start centralised management and who are looking for quick compliance.
- When you have a small team and tons of things to manage, this will be the right tool to start with and you can always expand to include more no. of your users.
- Do check the price before rolling it out to everyone, it might come as a shock at some point of time
- Buy only the features you plan to use. They have a lot of features which you might never plan to use.
Recommended for all companies which are planning to start centralised management and who are looking for quick compliance.
LDAP as a service
What do you like best about the product?
Fast and easy setup. We have been ready to go in minutes.
Jumpcloud is just a service we consume, without the hassle to own it.
Jumpcloud is just a service we consume, without the hassle to own it.
What do you dislike about the product?
There is nothing we really dislike, but we are just using LDAP, wich is one targeted feature among a rich offering, so maybe what we do with JumpCloud is not representative of what usually other users do, and we never had the opportunity to find any downside..
What problems is the product solving and how is that benefiting you?
Due to a software limitation, we had no other option than LDAP to authenticate external users and we were looking at something super easy to implement.
Since it is cloud based, we saved the time to setup a proper environment for Identity Management. In the context we have been working, alternative would have been to setup a Microsoft Active Directory that would have required a dedicated VM, and then to link it to Oracle Cloud Identity Management. This is a way we explored and we found out that not only the one time cost for implementation was important with a tricky setup, but there was also the running cost of one additional VM for hosting the Active Directory.
Finally, with JumpCloud, we save implementation time and recurring cost. It simply works.
New users are setup in minutes, they are self-sufficient for managing for reseting their password, we never had to spend even one minute to support them.
Since it is cloud based, we saved the time to setup a proper environment for Identity Management. In the context we have been working, alternative would have been to setup a Microsoft Active Directory that would have required a dedicated VM, and then to link it to Oracle Cloud Identity Management. This is a way we explored and we found out that not only the one time cost for implementation was important with a tricky setup, but there was also the running cost of one additional VM for hosting the Active Directory.
Finally, with JumpCloud, we save implementation time and recurring cost. It simply works.
New users are setup in minutes, they are self-sufficient for managing for reseting their password, we never had to spend even one minute to support them.
Recommendations to others considering the product:
Don't hesitate to leverage on the JumpCloud Free offering which allows you to test drive all functionnalities for a small number of users. This is what we did for our POC. Next step for us was to move to a paid accound and we were ready to go.
Great tool and very affordable
What do you like best about the product?
Easy to get started,well documented and fair pricing gives me the time to learn the platform before adding customers
What do you dislike about the product?
Sometimes installing the client and connecting can have issues
What problems is the product solving and how is that benefiting you?
Some industries require strong logins and have guidelines around user authentication. Implementing JC with Google has simplified user management without incurring excessive costs
JumpCloud allows for efficient and effective management of our Mac OS based IT infrastructure.
What do you like best about the product?
JumpCloud offers an excellent solution for cross platform MDM. This allows us to enforce certain policies in our business that help comply with privacy legislation (e.g. password policies). In addition, JumpCloud enables easy management of all our devices. We can now track all hardware in a single environment. Finally, the cloud directory offered by JumpCloud enables all of our team members to login into multiple devices with the same credentials.
What do you dislike about the product?
It would be nice to have incremental pricing once you go beyond 10 users/devices.
What problems is the product solving and how is that benefiting you?
- Cloud directory
- MDM for Mac OS devices
- LDAP sync with on-prem server
- MDM for Mac OS devices
- LDAP sync with on-prem server
Useful with lots of potential
What do you like best about the product?
* User Security Settings strengthen company efforts for security
* SSO integration supporting most of important software or services e.g. Slack, GitLab, AWS
* SSO integration supporting most of important software or services e.g. Slack, GitLab, AWS
What do you dislike about the product?
* Missing Software Management on MacOS
*Device Management -> Commands requires some time to understand how to work with paths and how to shape your scripts
*Device Management -> Commands requires some time to understand how to work with paths and how to shape your scripts
What problems is the product solving and how is that benefiting you?
* Centralised user and devices management with focus on security
An excellent product for Todays Modern Infrastructure
What do you like best about the product?
We like the fact that it is not too complicated and does exactly what it says on the tin, They seem to listen to the customers and add functionality that is wanted.The support organisation is also brilliant and is always there to answer any questions, Their API's are also a great and being improved all the time.
What do you dislike about the product?
Their interface is a bit dated and could do with a refresh but it does do the job for now.We would also like to see more configuration policies, The one's they have are great we would just like to see more custom one's built. Also Their support portal could do with being better.
What problems is the product solving and how is that benefiting you?
We are using Jumpcloud to sync with AD which makes it very simple to manage our users, We are also using jumpcloud API's and these are great and being improved all the time. The new software management is a great new addition as we can manage software for all systems, have only jsuta started using but seems to be working well for us. Under security management the new conditional policies and then in tandem with that the new conditional lists are also a great new additional and I am looking into the functionality here. I also like the fact that their Documentation is excellent and also kept up to date.
Recommendations to others considering the product:
If you are looking for a cloud product to manage you infrastructure then jumpcloud is for you.
Great tool for transitioning away from AD with a lean IT Team
What do you like best about the product?
Simple, Intuitive interface with useful well thought out features. Simple lightweight agent installation. Very fast, <60 sec user profile & password sync which we push from Okta to JumpCloud through the freely available Okta integration.
What do you dislike about the product?
Some of the policies are hard to back out if you change your mind on them after the fact. Sometimes you have to jump back and forth through various menus to get where you need to go.
What problems is the product solving and how is that benefiting you?
We are decoupling from Active Directory and rather than just replace it with AD in the cloud, JumpCloud is helping us replace it with something that is more suited for Cloud and SaaS applications for the future. We've already made good use of the GPO like policy capabilities and the Directory and System insights tools are helpful as an adjunct to our RMM tools.
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