JumpCloud
JumpCloud, Inc.External reviews
3,711 reviews
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Easier to use
What do you like best about the product?
The directory, devices and MFA, admin console etc
What do you dislike about the product?
the pricing on the highest tier is bit higher.
What problems is the product solving and how is that benefiting you?
I am still playing with it as I m planning to offer this to my clients
Recommendations to others considering the product:
n/a
Excellent Directory Service!
What do you like best about the product?
We have really appreciated how JumpCloud leverages the cloud to provide affordable directory services and computer management. From ensuring every system is encrypted, to providing specific policies for users or computers, we've found JumpCloud very easy to use, deploy, and manage, especially for small businesses. Over the past few years, we've also been very impressed with the additional policies and security settings available, which make granular adjustments much easier.
What do you dislike about the product?
There are two pain points which come to mind: (1) First, wish there was a multi-tenant dashboard where admins could log on and make global or tenant specific settings. While this is a pain point, honestly, in this regard, it's about the same as managing multiple M365 tenants, which currently has no viable multi-tenant capability. (2) Second, which it's very affordable for small businesses with less than 10 devices, after that point, the pricing seems a little expensive. Especially considering many small businesses need M365 anyway, which includes Azure Active Directory ((AAD), so the use-case scenario becomes: why not just use AAD instead? While we love JumpCloud for the small business niche, it's been more difficult to justify for large businesses or when small businesses grow, and if it becomes cost prohibitive at growth, why not plan in advance for that by going with AAD if future growth seems possible.
What problems is the product solving and how is that benefiting you?
One main problem that JumpCloud solves is quickly deploying computer and user management for today's mobile workforce. An account can be created and within minutes deployed to remote systems, and policies extended to either users or computers. With the mobile devices being used from almost anywhere, the encryption ability is very very valuable to ensure company data is encrypted. Another benefit has been to be able to centrally manage policies, for example, browser settings, firewall settings, Cortana, Edge, OneDrive, etc, the possibilities are almost endless and were easy to deploy!
Not perfect, but the future of managing a modern, mixed environment
What do you like best about the product?
Perfect for hybrid Windows/Mac environment. Great feature set, and improving monthly. Combines Identity and Device Management in one.
What do you dislike about the product?
Still not as featured as Active Directory/Azure. Support has become sub-standard so you'll need to figure out most problems yourself.
What problems is the product solving and how is that benefiting you?
Like many businesses, we moved into becoming fully remote. We also have an almost 50/50 split Mac/Windows environment and have no physical infrastructure. JumpCloud was an ideal solution to manage the hardware, as well as Identity Management. We've connected many of the core applications the company uses with SSO and the process for on-boarding/off-boarding employees has been greatly improved. It's enabled us to connect a majority of the applications we use with SSO which greatly simplifies credential management. That, combined with the device management and MDM is everything one needs as an IT manager in a remote-based company.
Robust iDP capable of complete active directory replacement
What do you like best about the product?
Jumpcloud provides robust identity management services with integrations for AD, LDAP, SAML, Radius, and other providers for easy provisioning. Additionall, the Agent, Policies, and Commands allow it to effectively replace your existing Active Directory structure and allow for remote administration of company computers, without needing a VPN or Azure Cloud.
What do you dislike about the product?
Because of the limitations when working outside the Domain/User structure Windows intended, some feature replacements are clunky - you are largely limited to applying registry tweaks, rather than proper GPO's. All devices create independent local accounts for all users who can login to the machine. While this is not an issue for WFH employees, multi-user machines in the office will quickly fill up with local accounts. Granular user permissions which would typically be managed through the built-in Default Groups must now be assigned manually through Powershell on a per-user and per-machine basis.
What problems is the product solving and how is that benefiting you?
We are phasing out our Active Directory structure as employees transition to work-from-home. With all our other services fully cloud-based, keeping VPN connections solely to support Active Directory was a waste of time and resources, and Jumpcloud has allowed us to pull machines off the domain while retaining remote administration capabilities.
JumpCloud has great support for current and future features
What do you like best about the product?
They have great support and ability to bring my current needs and visions to production. Over the years they have made continual quality of life improvements to their product
What do you dislike about the product?
Since they are still relatively new as a directory provider service some of the required features are not fully available. However they are really great at mapping out future improvements and features to their product
What problems is the product solving and how is that benefiting you?
Directory service, device management, SSO, device trust. JumpCloud is quickly becoming our one product we trust to provide all the above requirements of our business
Recommendations to others considering the product:
Check if JumpCloud offers the features you are seeking for and if they do they would be a great candidate to provide the solutions your company requires
Quick setup and low price mdm solution
What do you like best about the product?
Setup was quick and relatively painless.
What do you dislike about the product?
Unable to push software to Mac systems..
What problems is the product solving and how is that benefiting you?
Control over Macs, pushing password and encryption policies for compliance.
Recommendations to others considering the product:
Use the trial period and verify this works for your environment and setup.
Cloud authentication solution for a mobile workforce
What do you like best about the product?
The most important feature to us is the ability to move directory services to the cloud, supporting both Macs and PCs within our environment.
What do you dislike about the product?
We've run into some challenges with migrating some existing MDM-managed machines over to JumpCloud; however, once enrolled, the service has worked well so far.
What problems is the product solving and how is that benefiting you?
The pandemic exposed some gaps in our technology strategy for partial or fully remote employees. JumpCloud helps us manage devices independently of whether they are physically in-office or remote.
Recommendations to others considering the product:
So far, JumpCloud has worked well for our company. The initial hurdle of enrolling existing machines with user accounts required some effort and troubleshooting; however, once enrolled, JumpCloud appears to be a good solution for cloud directory services and MDM management of Mac devices.
Pretty Good, but limited on Mac
What do you like best about the product?
I enjoy the apple MDM system the best on Jumpcloud.
What do you dislike about the product?
I dislike that I can not deploy apple apps to remote systems, though that is not JC issue.
What problems is the product solving and how is that benefiting you?
We are using JC to issue login's to remote computers and we realized that we can disable/wipe computers remotely as well.
Great Product
What do you like best about the product?
I'm still evaluating the software and I like it, so far. It's intuitive and there are a lot of features.
What do you dislike about the product?
I haven't found anything that I dislike about the application; however, I wish the video tutorials were updated.
What problems is the product solving and how is that benefiting you?
I'm using it to create a cloud-based network and I've used it to teach students how to use it and leverage the benefits. I like the security features.
Recommendations to others considering the product:
It is worth trying.
Domain control without the domain headaches
What do you like best about the product?
The policy and hardening of workstations
What do you dislike about the product?
Time is missing for pushing applications
What problems is the product solving and how is that benefiting you?
This fits a gap for our clients that have moved from local domain to cloud technologies to secure and harden user workstations and laptops. We can deploy new user hardware with packaged policies and hardening just like we would on a local domain. This allows us to secure our client environments and have less of the wild west for users to have free reign of security, applications, changing admin settings. Most important over all is manageability and security of our client's resources.
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