JumpCloud
JumpCloud, Inc.External reviews
3,711 reviews
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Simplified access and authentication
What do you like best about the product?
It's simplified workflow to access several applications
What do you dislike about the product?
its integration can be confusing at times
What problems is the product solving and how is that benefiting you?
Avoids having to remember a ton of passwords
The unified platform is a game-changer for a remote team
What do you like best about the product?
We're a global, fully-remote company, and before JumpCloud, managing user identities, devices (Windows, Mac, Linux), and access was a nightmare. The fact that I can handle all of this from one single, cloud-based console is the biggest win. It's truly a "single pane of glass" for our entire fleet of devices and users, regardless of where they are in the world.
What do you dislike about the product?
While the core functionality is easy to get a handle on, some of the more advanced scripting and policy configurations can take some time to master. The documentation is good, but it can be a bit of a rabbit hole for a new admin trying to implement a complex policy.
What problems is the product solving and how is that benefiting you?
The time saved on manual tasks like user provisioning, device setup, and troubleshooting has allowed me to focus on more strategic initiatives. The remote command functionality, in particular, is a lifesaver for resolving issues on user devices without needing to interrupt their workflow with a lengthy support session.
Jumpcloud
What do you like best about the product?
I like that JumpCloud provides a unified platform for identity, access, and device management without the need for on-premises infrastructure. Its cloud-based directory services make it easy to manage users, devices, and security policies from anywhere, and the integrations with SSO, MFA, and MDM streamline administration while improving security. The interface is intuitive, reporting is clear, and automation capabilities save significant time for IT operations.
What do you dislike about the product?
While JumpCloud is powerful and flexible, certain advanced configurations can feel limited compared to traditional on-prem directory services. Some reporting and granular policy controls could be more robust, and occasional UI lag when managing large device/user groups can slow workflows. Enhanced documentation and faster support response times for complex issues would further improve the experience.
What problems is the product solving and how is that benefiting you?
JumpCloud has streamlined identity and access management by consolidating user authentication, device management, and security policies into a single cloud-based platform. It eliminates the need for on-prem directory servers, simplifies onboarding and offboarding, and ensures secure access with SSO and MFA across all applications. This has improved security posture, reduced administrative overhead, and enabled our IT team to manage users and devices remotely, which is critical for supporting a distributed workforce."
Very Good Centralised Tool with all OS
What do you like best about the product?
I like that we can easily take it remotely and manage access as both an admin and a normal user.
I like that we can install anything through the script in JumpCloud.
I like that we can install anything through the script in JumpCloud.
What do you dislike about the product?
We can't enroll the Mobile device and tablet.
What problems is the product solving and how is that benefiting you?
I can install any software to remotly user like out of country.
We can install as per requirement and without disturb the user.
We can support easily to user over other country.
We can manage user acess with Jumpcloud.
We can install as per requirement and without disturb the user.
We can support easily to user over other country.
We can manage user acess with Jumpcloud.
Best equivalent to AD for SME's or big companies
What do you like best about the product?
It's AD and user management is an added advantage to organizations who cannot afford Azure AD. It user management comes with a offering that reduces IT support teams to perform better. I would recommend SME's who are intrested in securing their endpoints with AD feature.
What do you dislike about the product?
Commercial could have been lesser for a SME's other than that there are no negatives.
What problems is the product solving and how is that benefiting you?
We were able to solve the user authentication on the endpoints which benifitted the compliance, moreover the UEM and Remote support has been great help for our IT Support team. Patching has been great across multiple operating systems.
Jumpcloud IDAM solution
What do you like best about the product?
JumpCloud provides a centralized, cloud-based identity and device management platform that eliminates the need for multiple on-premises systems. I appreciate how it simplifies user lifecycle management, enables secure Single Sign-On (SSO) across various applications, and supports Multi-Factor Authentication (MFA/2FA) for enhanced security.
The cross-platform support (Windows, macOS, Linux) and remote device management capabilities make it ideal for managing a distributed workforce. Additionally, the user-friendly interface and API integrations help streamline administrative tasks, saving both time and effort.
The cross-platform support (Windows, macOS, Linux) and remote device management capabilities make it ideal for managing a distributed workforce. Additionally, the user-friendly interface and API integrations help streamline administrative tasks, saving both time and effort.
What do you dislike about the product?
nothing as of on dislike jumpcloud is improved lot
What problems is the product solving and how is that benefiting you?
JumpCloud has replaced multiple disconnected systems by providing a single, cloud-based platform for identity management, device management, and secure access control. It addresses the challenges of:
Managing user accounts across multiple platforms without on-premises Active Directory.
Enforcing consistent security policies such as MFA/2FA and password complexity rules.
Provisioning and deprovisioning users quickly during onboarding and offboarding.
Managing devices remotely for both in-office and remote employees.
Managing user accounts across multiple platforms without on-premises Active Directory.
Enforcing consistent security policies such as MFA/2FA and password complexity rules.
Provisioning and deprovisioning users quickly during onboarding and offboarding.
Managing devices remotely for both in-office and remote employees.
Nice expiriance
What do you like best about the product?
Cross-platform flexibility – You’re not locked into one OS or vendor. It works well for hybrid environments.
Integrated device and identity management – You can handle authentication, device policies, and user access from the same console.
Integrated device and identity management – You can handle authentication, device policies, and user access from the same console.
What do you dislike about the product?
Policy coverage gaps – While it’s cross-platform, some OS-specific settings (especially for macOS and Linux) may be less comprehensive than native tools.
Occasional sync delays – Changes to accounts, groups, or policies may not apply instantly across devices, which can frustrate troubleshooting.
Occasional sync delays – Changes to accounts, groups, or policies may not apply instantly across devices, which can frustrate troubleshooting.
What problems is the product solving and how is that benefiting you?
Remote management challenges → Cloud-first approach removes the need for on-prem AD or VPN for basic access and device control.
Slow onboarding/offboarding → Automated user provisioning and deprovisioning across multiple services.
Scalability → Easy to add users, devices, and integrations without major reconfiguration.
Slow onboarding/offboarding → Automated user provisioning and deprovisioning across multiple services.
Scalability → Easy to add users, devices, and integrations without major reconfiguration.
It was nice exprience working with JC team along with customer
What do you like best about the product?
Channel first policy, and customer service
What do you dislike about the product?
Distributor is reaching out to customer directly
What problems is the product solving and how is that benefiting you?
Customer was using only Asset management but we have given complete stack of solution
Unified directory + device management that actually helps a lean IT team
What do you like best about the product?
JumpCloud let us centralize identities, SSO, MFA, and laptop management in one place. We’re an India-based company with internal “clients” (engineering, sales, ops), and onboarding/offboarding went from a painful checklist to a 10-minute, repeatable flow. Policies for BitLocker/FileVault, password rules, and screen-lock are easy to push. SSO to Google Workspace, Slack, GitHub, and AWS works smoothly, and Conditional Access + MFA has cut risk without killing productivity. RADIUS for Wi-Fi and the new patch controls are big wins.
What do you dislike about the product?
I hate that the only way to cancel the subscription is through manually sending an email.
What problems is the product solving and how is that benefiting you?
One directory for users and devices across Windows and macOS
Fast, consistent onboarding/offboarding for internal teams and contractors
Strong MFA and device posture for SOC-2/ISO readiness
Fewer password-reset tickets and shadow accounts
Cleaner audit trail for who has access to what
Fast, consistent onboarding/offboarding for internal teams and contractors
Strong MFA and device posture for SOC-2/ISO readiness
Fewer password-reset tickets and shadow accounts
Cleaner audit trail for who has access to what
Good application for HIPAA compliance
What do you like best about the product?
It's device management and policies are very easy and helpful.
What do you dislike about the product?
Some policies only work on latest OS. So it can be more reliable if it will work on old OS as well.
What problems is the product solving and how is that benefiting you?
It solved the problem of HIPAA compliance.
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