JumpCloud
JumpCloud, Inc.External reviews
3,711 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great solution, especially for a remote workforce
What do you like best about the product?
I love the ability to run scripts on remote devices. The advent of covid brought the challenge or remote device management to the forefront. Fortunately, jumpcloud was able to meet and make work a who lot easier. Another thing to appreciate is the support. The time to respond is amazing and the quality of support we recieve especially with the customer support manager is awesome. Also, they are open to new feature suggestions to include on their roadmap
What do you dislike about the product?
Unlike the traditional active directory tools, the integration with 3rd party solutions is still limited, but I believe this will improve over time
What problems is the product solving and how is that benefiting you?
remote configuration, deployment of software, access monitoring
Recommendations to others considering the product:
Just have a session to discuss what Jumpcloud can do for you. They are very transparent and will not withhold any information from you.
Great for my small business
What do you like best about the product?
It's easy to use, I have a small business with 7 people so managing a domain controller is a bit overkill and clunky. I'm using the free tier and it works great for managing users and machines, especially as we transitioned to remote.
What do you dislike about the product?
Not much to dislike here, I still haven't taken advantage of everything though
What problems is the product solving and how is that benefiting you?
Remote workers, managing assets, radius authentication
Jumpcloud, great product but not yet "complete"
What do you like best about the product?
Jumpcloud is easy to setup. The plans are easy to understand. The tool itself works fairly smoothly.
What do you dislike about the product?
It does not support phones management yet. Also, for things like remote support, you still need to get other point solutions. Its not yet a one stop shop which I hope we will get there! It also took an inordinate amount of time to get it working for Linux.
What problems is the product solving and how is that benefiting you?
Allows to match user to device, and to have a single point of account administration. Some of the features we haven't been able to leverage yet, and for some features, we needed to use other point solutions.
Recommendations to others considering the product:
Look at all the things you need done - you may need other solutions to get the full benefit of using JumpCloud.
JumpCloud is an intuitive tool and I recommend using it for your organization.
What do you like best about the product?
The "command" feature. Which gives me the ability to send PS scripts for installation, etc.
What do you dislike about the product?
I think that they should have more flexibility with the registry management UX. It's OK but inconvenient.
What problems is the product solving and how is that benefiting you?
Installations, Chocolatey packages management, Policies management, SSH key management, and more.
Great product that needs to be perfected.
What do you like best about the product?
the easy intuitive consol and the great support
What do you dislike about the product?
limited when it comes to macOS and software deployment
What problems is the product solving and how is that benefiting you?
Centralized control over all company's devices. It made my job easy and fast.
Security Admin
What do you like best about the product?
Easy to deploy, The agent works lightly and does not overload the computer
What do you dislike about the product?
That I have no control over the policy at the same level as an active directory, kind of registry change
What problems is the product solving and how is that benefiting you?
We had users' issues regarding changing passwords when working from home, changing the password through the system solved the problem
Recommendations to others considering the product:
If you looking for LDAP for MACs, this is what you were looking for.
Excellent Cloud Alternative to Active Directory
What do you like best about the product?
JumpCloud's support staff and implementation team are outstanding. We had a client who had a failed AD environment and we were able to get them operational with JumpCloud's cloud directory and authentication services in a very short amount of time. We had several white-glove support sessions where they helped us work out issues with the client devices and our overall integrations. We are very pleased with the administration console that is provided. The ADMU (Active Directory Migration Utility) is something that saved us many hours of labor. We were able to migrate domain profiles on local machines in minutes. I don't think we will go back to AD for future clients.
What do you dislike about the product?
While the ADMU tool is great, they are regularly updating the tool and sometimes the updates do not function properly. A little better beta testing would be nice for this critical tool.
What problems is the product solving and how is that benefiting you?
We needed to migrate from on-prem AD to a cloud identity and authentication provider. We have clients who have remote offices and remote employees and the management of remote devices can be troublesome. JumpCloud provided a cloud environment where devices and users can manage their integrations and identity. It will save time and frustrations with remote password changes.
Easy to setup and use Security as a Service in the cloud
What do you like best about the product?
Easy to setup, Easy to use, Good set of integrations
What do you dislike about the product?
Needs better training and help content, or more consulting services for SMBs.
What problems is the product solving and how is that benefiting you?
I wanted to setup and use single sign-on in the cloud, without having to setup AD, LDAP, etc myself. I create custom apps that depend on these SSO services, and JumpCloud let me develop and test those SSO features quickly and with a minimum of effort.
JumpCloud User and Admin Portal Review
What do you like best about the product?
Both the admin and user portal and intuitive and easy to use; the admin portal allows for control and management of user accounts and their devices across different applications and sites. The user portal makes it easy for the user to access their applications without constantly signing in.
What do you dislike about the product?
We have experienced issues with passwords no longer working or accounts getting locked out randomly; resetting the password usually fixes the problem; however, it is inconvenient and disruptive.
What problems is the product solving and how is that benefiting you?
Both the admin and user portal and intuitive and easy to use; the admin portal allows for control and management of user accounts and their devices across different applications and sites. The user portal makes it easy for the user to access their applications without constantly signing in.
Recommendations to others considering the product:
Connect with the sales team first to review and discuss the features and options that would benefit you and your team; there are a variety of valuable features.
Excellent directory replacement/alternative
What do you like best about the product?
Jumpcloud allows me to manage a variety of devices and distributed people. Being able to have a directory for Macs and Windows without the need for onsite or reserved cloud resources is incredibly helpful. For my organization, the complimentary ten users is also a huge help. We are curerently right at the limit but can absorb the cost of any additonal staff whether paid or volunteer. The breadth of features provides a tremendous value to our organization and we see teh ability to grow when that time comes.
What do you dislike about the product?
For what it accomplishes for me, I do not find any glaring issues. Jumpcloud has been a help at a few organizations for me.
What problems is the product solving and how is that benefiting you?
In my environment, I do not have the space, funds, nor time to manage directory infrastructure so Jumpcloud solves a need for me. As our internal staff grows, I am trying to wrangle the various applications and devices that we use. Additionally offering SSO will be a help as we transition to more SAAS solutions.
Recommendations to others considering the product:
Definitely look at Jumpcloud if you want to remove the need for an on-prem or dedicated cloud server for Directory services.
showing 1,391 - 1,400