JumpCloud
JumpCloud, Inc.External reviews
3,711 reviews
from
and
External reviews are not included in the AWS star rating for the product.
great product, but not for everyone
What do you like best about the product?
I like how fast you can synchronize your users and their rights across all of your platforms and devices
What do you dislike about the product?
Overall, I like it, but I noticed that sometimes it struggles to search devices by their names. Also, when installing it on a Linux device, be careful because it has a policy that disables ssh access (it checks "Enable Public Key Authentication," and you can't connect to a Linux machine via ssh before you disable this). Still, at this point, you have already lost access to the machine and can't synchronize new policies, so be careful if you have only ssh access to your device. At least it was my experience
What problems is the product solving and how is that benefiting you?
The main benefit is synchronizing all your company users across your platforms. For example, if you have G Suite, you can synchronize users from there to azure, Jira, windows/Linux/macOS devices, and it saves so much time.
Jumpcloud, LDAP like it should
What do you like best about the product?
I use Jumpcloud to manage both users on a large scale, so the ease of use has to be one of the most outstanding features. Super easy to add new groups, add people to those groups, etc.
What do you dislike about the product?
You need to log in separately as a regular user and an admin. It's understandable why this is required, but a hassle nonetheless.
What problems is the product solving and how is that benefiting you?
We are solving the problem of having many credentials for many services. Alongside helping developers/ops people log into systems more easily without needing to set up passwords on individual systems.
implementing JumpCloud for a startup with no IT
What do you like best about the product?
web access to the dashboard and IT management console
ease of actions
support service
ease of actions
support service
What do you dislike about the product?
lack of Linux support compared to Windows & MAC
What problems is the product solving and how is that benefiting you?
IT policies
central view of company's users and devices
central view of company's users and devices
Recommendations to others considering the product:
be careful to detail on initial setup to avoid problems later on
consider various scenarios and cases JumpCloud should cover, e.g. in our case both Win and Linux laptops, admin rights on machines etc.
consider various scenarios and cases JumpCloud should cover, e.g. in our case both Win and Linux laptops, admin rights on machines etc.
What legacy ActiveDirectory should have grown into
What do you like best about the product?
IAM controls for Windows, Mac, Linux that extend to multiple cloud platforms. The ability to onboard/offboard with 100% certainty that the basic access/controls are defined properly helps us to focus on more business driven automation and less time dealing with the minutia. This gives us the ability to have a windows style identity management solution for Windows, Mac, Linux... and that extends out to SSO, RADIUS (used with VPN and WIFI connectivity), without all of the headaches of maintaining legacy Active Directory domain controllers/sites and services. Bonus is the Mobile Device Management (MDM) and the lack of required VPN. Machines don't fall off of the domain (users don't have to maintain a VPN connection back to an authentication method (Domain Controller) so we don't have to worry about dealing with VPNs and stuck sessions). The ONLY advantage that Azure Intune has over JC at this point is Autopilot. If they could combine that with a remote desktop viewing application, MSPs could start looking at dumping their RMM tools.
What do you dislike about the product?
MSPs might find this difficult to resell. Because the rates are posted and the service is not white-labeled, it can be hard to profit. This also plays into losing revenue from maintaining systems that this type of automation would replace. If an MSP looses the revenue from maintaining systems (servers, workstations, etc), they're less likely to offer this as a solution. This combination will make it hard for MSPs to stay in business even though they're supposed to be acting as first-level support for the clients. The benefit to clients with MSPs that would re-sell this is that the MSP can focus on driving business analytics and automation beyond basic infrastructure authentication. JC has also come out with its own MFA app that handles similarly to DUO. There isn't any push for users to move to this as a push notification method instead of entering in the 6 digit OTP. The last negative is that they have come out with some excellent solutions, but the documentation hasn't quite kept up. There is a massive lack of videos that explain features and how to implement them (or lacking updates that have made solutions easier). I've found, however, that their support/people have been absolutely amazing. You couldn't ask for a happier, knowledgeable team. If they can keep this momentum up, they'll undoubtedly be eating Microsoft's lunch in no time.
What problems is the product solving and how is that benefiting you?
We have a client who builds software for clients. They use a mix of Windows, Mac, and Linux (RedHat and Ubuntu based). They wanted a means of controlling access to all of these devices even on a basic username/password/logging level. We've expanded that process so that when they onboard a new engineer, HR puts them into Bamboo HR, it feeds to JC for user identity and based on the department they belong to; they've given access to the appropriate resources in the cloud for development. When that engineer leaves, the access to those resources are removed without having to access each resource type. I can't overstate how awesome this is to be able to offer a company as small as they are with under 100 users. Best part is that I don't have to constantly monitor it, allowing me to drive other automation solutions for them.
Recommendations to others considering the product:
If you're not already waist-deep into the Azure AD/O365 platform, I wholeheartedly recommend implementing JumpCloud. Self-service password reset, OS-level MFA, uniform experience for end-users across windows, mac, and Linux, all huge reasons to get into this. SSO and RADIUS in the cloud are just icing on the cake. Recently setup a small business with a local Synology (CAD files didn't like working over a WAN connection), and we were able to automate the drive mapping and user credentials to it. (similar to legacy ActiveDirectory with on-prem DomainController, File server, CAS licensing, etc).
The ONLY negative feedback I would give, is:
1. User/device groups are not able to dynamically add members based on criteria. (I believe it's on the roadmap). This is important so that I can setup the org as needed (for software assignments, security policy exceptions, scripting purposes, etc) without having to manually remember to add users/computers to groups (not that it's difficult for smaller orgs). But instead of building out a list of groups to add a new device or user to, I can simply document which user/device group based on role.
But being that you no longer have to worry about computers falling off of the domain (Trust broken to do lack of connectivity with a Domain Controller), this administrative work is EASILY offset by having to check a few boxes in the JumpCloud Console
The ONLY negative feedback I would give, is:
1. User/device groups are not able to dynamically add members based on criteria. (I believe it's on the roadmap). This is important so that I can setup the org as needed (for software assignments, security policy exceptions, scripting purposes, etc) without having to manually remember to add users/computers to groups (not that it's difficult for smaller orgs). But instead of building out a list of groups to add a new device or user to, I can simply document which user/device group based on role.
But being that you no longer have to worry about computers falling off of the domain (Trust broken to do lack of connectivity with a Domain Controller), this administrative work is EASILY offset by having to check a few boxes in the JumpCloud Console
Clever Devices JumpCloud review
What do you like best about the product?
We are big fans of the level of complexity of the software package allowing us to better manage who is logging in to our various hosted environments
What do you dislike about the product?
At times there are many layers that can be overwhelming
What problems is the product solving and how is that benefiting you?
Better end-user management within our various hosted server environments
Directory Replacement
What do you like best about the product?
Easy to replace your online directory with something thats in the cloud
What do you dislike about the product?
there isn't much to dislike, it's clean and easy to use
What problems is the product solving and how is that benefiting you?
i decided to use this service for Radius
Recommendations to others considering the product:
If you need to replace your directory server, then this is the app to consider.
Perfect cloud-based solution to manage User authentication and authorization
What do you like best about the product?
The simplicity of the interface, combined with the easiness of integration, makes JumpCloud an essential tool to manage user authentication and authorization for our customer portal.
We integrated it with an Nginx reverse proxy, using the LDAP endpoint, to access private binaries.
We integrated it with an Nginx reverse proxy, using the LDAP endpoint, to access private binaries.
What do you dislike about the product?
Nothing, the solution perfectly fits our use case.
What problems is the product solving and how is that benefiting you?
We didn't want to implement our custom solution to manage User authentication and authorization.
Password policies, self-service password resets, and profile management are the right tools to provide a good UX to our customers.
Password policies, self-service password resets, and profile management are the right tools to provide a good UX to our customers.
Great users management Tool
What do you like best about the product?
Helps keep employees' apps under control.
What do you dislike about the product?
Nothing so far. The tool has been helping the Company
What problems is the product solving and how is that benefiting you?
Securely managing users identity, devices, and access
Recommendations to others considering the product:
This way, you will avoid having employees installing unnecessary software to their computer
recommend jumpcloud
What do you like best about the product?
I love Active Directory, no setup, and installation required.
What do you dislike about the product?
lack of applications control, log consolidation
What problems is the product solving and how is that benefiting you?
Active Directory
Recommendations to others considering the product:
I recommend JumpCloud to anyone looking for a centralized platform to manage Active Directory, Ldap, Device enrolment, and access management
A fantastic SSO solution
What do you like best about the product?
It integrates seamlessly with myriad applications and is easy and secure to use.
What do you dislike about the product?
The TTL for the session is relatively short — but maybe that's a setting I have not explored yet.
What problems is the product solving and how is that benefiting you?
SSO logins for applications, which in turn improves security across the employee lifecycle.
showing 1,361 - 1,370