Zoom Workplace Business is particularly handy when scheduling a meeting where people can choose their own time, as it still includes a link for the meeting to have a video call.
Zoom
Zoom Communications, Inc.External reviews
10,059 reviews
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Unified meetings have simplified scheduling and recording has improved internal collaboration
What is our primary use case?
Zoom Workplace Business is used for internal and external meetings. A typical scenario involves integration into calendar invites so that when meeting with a customer or internal stakeholder, a Zoom link is available immediately.
What is most valuable?
The best features Zoom Workplace Business offers include the recording function, which makes it easy to export the audio so that it can be shared elsewhere.
When using the recording function, the audio is typically shared internally, though it may happen externally from time to time if approved. The quality and ease of use are good.
It has always been easy to share screens or bring up a keynote that everyone can see very quickly when using Zoom Workplace Business.
Zoom Workplace Business has positively impacted the organization because by using the same solution, you always know that it is going to work. When people were using Slack, HipChat, Teams, or all of the other different varieties of options, it made it challenging to ensure that everyone was on the same page.
What needs improvement?
Zoom Workplace Business can be improved as the AI features have not been used very often, and it would be beneficial to see how they are utilized and the analysis that they can do.
It would be interesting if you could translate into multiple languages easily.
For how long have I used the solution?
Zoom Workplace Business has been used for six years.
What do I think about the stability of the solution?
Zoom Workplace Business is stable.
What do I think about the scalability of the solution?
There have never been any issues trying to use Zoom Workplace Business concurrently with hundreds of people, so it has been great in terms of scalability.
How are customer service and support?
Customer support for Zoom Workplace Business has not been utilized.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Years ago, several different solutions were used before, but the reason for the change is uncertain. It was a good improvement to use Zoom Workplace Business only.
What was our ROI?
The general impression is that whenever you purchase something from the AWS Marketplace, it is going to be a faster transaction that is more transparent, indicating a return on investment.
What's my experience with pricing, setup cost, and licensing?
The pricing, setup cost, and licensing were not negotiated, so those details are uncertain.
Which other solutions did I evaluate?
The names of the other options that were evaluated before choosing Zoom Workplace Business have been forgotten as it has been so many years.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Effortless to Use with Impressive AI Features
What do you like best about the product?
ease of use and new AI features are good
What do you dislike about the product?
I don't dislike anything about zoon workplace
What problems is the product solving and how is that benefiting you?
You can schedule meetings, AI companion can instantly capture key notes for you and answer questions. I also use it for conducting webinars
AI Tools Are Outstanding
What do you like best about the product?
The AI tools assist me in explaining exactly where to click. I can draw over things.
What do you dislike about the product?
That I loose functionality when someone shares their screen on a tablet
What problems is the product solving and how is that benefiting you?
This tool assists me in onboarding new clients and keeping existing customers updated.
Enhances Collaboration with Breakout Rooms
What do you like best about the product?
I frequently use Zoom Workplace in my daily routine for work training sessions and conferences, and I particularly appreciate the ability to use breakout rooms for more focused discussions on relevant topics. I find this feature incredibly engaging and beneficial for productive conversations. The ability to host conference calls with participants from different states is another fantastic advantage that Zoom Workplace offers. I truly enjoy the breakout sessions and chat features as they facilitate better communication and collaboration during meetings. The platform's camera usage capability enhances my engagement and enables seamless interaction. Additionally, the transcript feature is highly valuable as it helps me keep track of important details discussed during meetings, ensuring that communication with multiple people and opinions happens effectively. These features collectively make Zoom Workplace an invaluable choice for anyone seeking efficient and interactive communication tools.
What do you dislike about the product?
I find the audio quality in Zoom Workplace lacking. It doesn't perform as well as I would like, which affects my communication during meetings.
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace to facilitate communication during work trainings and conferences, especially with its breakout rooms feature allowing discussion from different locations. It helps me communicate effectively with diverse opinions from multiple people simultaneously.
Perfect for Large-Scale Meetings, Satisfied Users
What do you like best about the product?
I appreciate Zoom Workplace's capacity to bring together all our employees, allowing up to 400 to 500 participants in a single town hall meeting, which is incredibly convenient. I love how everyone can easily jump into a call without any hassle, making communication seamless across large groups. The breakout room feature is particularly beneficial as it enables us to split into smaller discussion groups when needed. Additionally, the customizable background options are impressive and help in maintaining professionalism during meetings. The EVAC feature is another standout, as it enhances our video calls significantly. I find these aspects of Zoom Workplace pretty awesome.
What do you dislike about the product?
I don't have major dislikes about Zoom Workplace as I am overall very satisfied with its functionality. However, I believe that adding more nuanced permission settings could enhance user management, allowing for more defined restrictions and controls.
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace for company town halls, allowing hundreds of employees to join conveniently, enhancing communication across the organization.
All-in-One Collaboration Hub That Streamlines Workflows
What do you like best about the product?
I like that it puts many tools in one spot. It's not just for video calls anymore. I can jump from a meeting to a team chat, share a file, work on a digital whiteboard, or even check my calendar, all without leaving the app.
What do you dislike about the product?
slow performance sometimes, especially when opening the app or switching between its different sections. Also, the free version's time limits for meetings can be annoying, and the many features can make the setup feel a bit complicated or busy at first
What problems is the product solving and how is that benefiting you?
Problem Solved: Having to switch between a video app, a chat app, a file-sharing app, and a calendar app all day. How it Benefits Me: By putting meetings, chat, documents, and other tools in one place, I save time and can focus better. Everything related to a project is connected, so I don't lose track of notes or follow-up tasks, making my workday much smoother and more efficient.
AI Companion Makes Meetings Effortless and Productive
What do you like best about the product?
The AI Companion is genuinely helpful, especially for meeting summaries, follow-ups, and catching up if you join late
What do you dislike about the product?
The app itself can be heavy on system resources, especially during large meetings with multiple features running, which may cause lag on older devices.
What problems is the product solving and how is that benefiting you?
it solves collaboration and hybrid-work challenges by offering reliable video, shared whiteboards, and persistent team chat that works whether people are at home or in the office. This helps keep everyone aligned, cuts down on long email threads, and makes teamwork feel smoother and more connected day to day.
Reliable and Comprehensive Conferencing Suite
What do you like best about the product?
Very reliable and comprehensive suite of conferencing tools with some nice additions.
What do you dislike about the product?
Navigating preferences and options is sometimes a maze and hard to find what you are looking for.
What problems is the product solving and how is that benefiting you?
Regularly use this software to enable face to face to face products demos with potential customers. The newly added "Clips" -- the ability to record short videos or screenshares is a pleasant surprise and loaded with nice little options like a moving gif of your video into your email.
All-in-One Collaboration Platform with Time-Saving AI Features
What do you like best about the product?
Zoom workplace is an all in one platforms that combines meetings, chat, email, whiteboard, docs and clips in a single app. It's built-in AI companion can summarize meetings, generate chat replies, draft emails and helping teams to save time on follow-ups. Ease of Use, Ease of Implementation.
What do you dislike about the product?
Zoom Workplace’s heavy resource usage on older or low-end devices and find the free plan’s 40‑minute group meeting limit restrictive. Unhelpful customer support and confusing billing or cancellation processes. Past privacy and security incidents still make some organizations cautious.
What problems is the product solving and how is that benefiting you?
Zoom Workplace cuts down the chaos of juggling tons of apps just to get my work done. It puts meetings, chat, docs, whiteboards, and AI helpers all in one place, so I can constantly switching tabs or hunting for links. Meetings feel lighter because AI can grab notes and action items for me, and I can stay in the loop with quick recaps instead of joining every call. Overall, it helps me to save time, stay organized, and work with my team more smoothly.
Effortless Meetings with Intuitive Controls
What do you like best about the product?
Zoom provides everything in front of my eyes like If I want to raise hand I can directly by clicking emoji, if I want to share my screen I can directly by clicking on share screen, if I want to end the meeting I can directly end it by clicking on end button in the bottom right.
What do you dislike about the product?
Just the Captions as it interprets some words incorrect as if the person is saying Remit AI it shows in caption remittance.
What problems is the product solving and how is that benefiting you?
It is solving my major problem as if I want to show my client my screen on which I am working so that my client can see it and rectify the mistakes if any.
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