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    Zoom

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    Sold by: Zoom Video Communications, Inc.  
    Zoom helps consolidate communications, connect people, and improve collaboration in the boardroom, classroom, operating room, and everywhere in between.
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    9996 external reviews
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    Listing Thumbnail

    Zoom

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    Sold by: Zoom Video Communications, Inc.  
    View purchase options

    Overview

    Zoom Workplace helps enable more meaningful teamwork by bundling Zoom AI Companion, Team Chat, Phone, Meetings, Whiteboard, and more. An all-in-one solution for internal and external communications and collaboration powered by AI can help you save time, reduce costs, and increase productivity. Choose the right plan for your unique needs, scale to support growth, and customize with optional add-ons. View Zoom Workplace plans and capabilities here - https://www.zoom.com/en/products/collaboration-tools/ 

    Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that support customer loyalty. To learn more about Zoom products, visit our website https://zoom.us .

    For custom pricing, EULA, or a private contract, please contact sales (https://www.zoom.com/en/contact/contact-sales/ ) for a private offer.

    Highlights

    • Zoom Workplace: Enhance the way you work with integrated workflows across Zoom products and third-party apps. Help simplify management with a single admin portal.
    • Zoom Contact Center: Intelligent self-service and routing. Designed to provide instant, accurate resolution 24/7 and reduce call volume with a conversational AI chatbot.
    • Complementary products: Add Zoom Revenue Accelerator to help improve collaboration among sales teams and promote customer engagement.

    Details

    Sold by
    Zoom Video Communications, Inc.  
    Categories
    Collaboration & Productivity 
    Delivery method

    Features and programs

    Financing for AWS Marketplace purchases

    AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
    Financing for AWS Marketplace purchases
    View financing details

    Pricing

    Zoom

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    View purchase options
    Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.

    12-month contract (1)

     Info
    Dimension
    Description
    Cost/12 months
    Zoom Workplace Business Plus
    Up to 100 users
    $53,440.00

    Vendor refund policy

    If you cancel, you will not be billed for any additional terms of service, and service will continue until the end of the current Subscription Term. If you cancel, you will not receive a refund for any service already paid for. Additional Support: Zoom Technical Support - https://support.zoom.us/hc/en-us/articles/201362003-Contact-Zoom-Support  Zoom Community - https://community.zoom.com/ 

    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

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    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Support

    Vendor support

    Search our knowledge base, troubleshoot issues, or sign in with your Zoom account to open a support ticket.

    Get support

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

    Get support

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    Ratings and reviews

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    External reviews are sourced from G2  and are not included in the star rating for this product.
    Rohit K.

    Net Promoter Score

    Reviewed on Nov 18, 2024
    Review provided by G2
    What do you like best about the product?
    Zoom Workplace stands out for its seamless video conferencing, user-friendly interface, and reliable performance even with varying internet conditions. Its robust collaboration tools, such as screen sharing, breakout rooms, and chat integration, make teamwork effortless. The platform’s scalability and compatibility across devices ensure it meets the needs of both small teams and large organizations.
    What do you dislike about the product?
    While Zoom Workplace offers excellent features, some users may find its cost relatively high for smaller teams or organizations. Occasional issues with audio or video quality in low-bandwidth situations can also be frustrating. Additionally, navigating advanced settings can feel overwhelming for new users, and stronger security measures might be desired for sensitive meetings.
    What problems is the product solving and how is that benefiting you?
    Zoom Workplace solves issues like disconnected teams, inefficient meetings, and communication barriers by offering video calls, chat, and collaboration tools. This enhances productivity, streamlines communication, and allows for seamless remote work, benefiting you by saving time and improving team coordination.
    Leave a comment0 comments
    Retail

    Zoom offers good video conferencing

    Reviewed on Nov 17, 2024
    Review provided by G2
    What do you like best about the product?
    Its pretty easy for just about anyone to set up and join meetings even if they have no or less technical knowledge in how to join meetings on zoom. The features like screen sharing allowing folks to share screen and host control are really great as well.
    What do you dislike about the product?
    There are some things that needs to be improved like some instances of background noise/ voice duplication during meetings decreases the quality of experience to a great extent. Also, the customer service is not good here, people get automated responses instead of human assistance.
    What problems is the product solving and how is that benefiting you?
    Zoom Workplace brings communication, employee engagement through various features available here. Group meetings and Zoom rooms feature high-quality video and audio, calendar sync, and complete privacy. We also have private and public chat groups, file sharing feature, virtual hand-raising option, and polling and Q&A features which make it a great place to have smooth meetings.
    Leave a comment0 comments
    Civic & Social Organization

    Meets my work needs

    Reviewed on Nov 16, 2024
    Review provided by G2
    What do you like best about the product?
    I like that I am able to schedule Zoom meetings without any time restraints. I am able to remove the passcode to access the Zoom meetings. This allows non tech savvy participants to click on the Zoom link, and wait for the host to accept them into the Zoom meeting.
    What do you dislike about the product?
    I do not have the option to scheduled send the Zoom link for a later time. If Zoom incoporated schedule send, that allows employees to have more flexibility to complete tasks ahead of time.
    What problems is the product solving and how is that benefiting you?
    It allows employees to meet with their clients and the client's team remotely via Zoom for client meetings. This offers the client's team additional availability for them to participate in the client's annual review meetings.
    Leave a comment0 comments
    katiuska m.

    great for all business

    Reviewed on Nov 15, 2024
    Review provided by G2
    What do you like best about the product?
    zoom keeps everyone connected in the work place without been physically in the same place .
    What do you dislike about the product?
    zoom should update their features on connecting others into the same chat withput being so dificult
    What problems is the product solving and how is that benefiting you?
    zoom is great on keeping everyone connected and on the same work flow and schedule .
    Leave a comment0 comments
    Financial Services

    Zoom is a very user-friendly interface type of video conference application.

    Reviewed on Nov 14, 2024
    Review provided by G2
    What do you like best about the product?
    This is very easy to use. First time users won't get lost in navigating the application.
    What do you dislike about the product?
    If it's for free, it only limits the time to 45 minutes and it automatically closes. I suggest to at least have a minute timer so that you could prepare the participants in the meeting to end their conversation.
    What problems is the product solving and how is that benefiting you?
    Network across countries. Easy to converse with people from other countries virtually.
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