Zoom
Zoom Communications, Inc.External reviews
10,059 reviews
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Virtual Meetings for Work and School
What do you like best about the product?
Has a lot of cool features, such as group messaging, virtual backgrounds, screen sharing with computer and mobile screens, and broadcasting to the web or YouTube. I use this frequently for work and academic reasons. It is very easy to use without the need for much tutorials
What do you dislike about the product?
Very expensive, so some things are not the best quality unless you are willing to pay for some features.
What problems is the product solving and how is that benefiting you?
Video conferencing allows meetings and reconnections among many workplace and school settings. This platform mostly blossomed during the pandemic, but it creates solutions even post social distancing. There is the ease of communcation from long distances and for convenience.
Recommendations to others considering the product:
94% say Zoom is easier to deploy and/or use than the competition
#1 in Customer Satisfaction
#1 in Customer Satisfaction
I wouldn't want to live without Zoom
What do you like best about the product?
I find it to have the most dependable video streaming. I use their screen sharing daily. I also love that it can scale up into webinars that include landing pages and the ability to create breakout rooms.
What do you dislike about the product?
Only occasionally there are video quality issues.
What problems is the product solving and how is that benefiting you?
I meet with virtual associates and it's a keep part of having a collaborative team without being in the same physical place.
Zoom improves the communication of our university
What do you like best about the product?
It improved team communication because previously we communicated through several platforms and the information was stored in different ones, which was bad when searching for a specific conversation because it was not known which medium it had been. With Zoom Workplace everything is saved and very secure, where our team is more productive.
What do you dislike about the product?
The only thing I feel could be improved is customer service response time. They aren't slow, but they aren't that agile either.
What problems is the product solving and how is that benefiting you?
The learning is fundamental and it is necessary to have new tools to be able to teach that not only is it in the classroom, Zoom has been the solution for this with the one that can interact more students and teachers
Zoom is the best in class!
What do you like best about the product?
Love how easy Zoom is to use - I've used GoToMeeting, Google Video, and other platforms before, but among all of them, Zoom is the easiest.
What do you dislike about the product?
Sometimes there are some issues with connecting and the video quality - but that could be due to my internet, not too sure.
What problems is the product solving and how is that benefiting you?
Zoom is a great tool to stay in touch with coworkers when they are far apart - great to use in addition to Slack.
Recommendations to others considering the product:
Definitely give it a try! Worth the price and makes more sense than the other options out there.
Solid and widely used platform
What do you like best about the product?
They are committed to consistently evolving their product, and that's great for a software provider. The new AI notetaking feature is an excellent tool for saving time after meetings and sending summaries that include next steps. Native AI tools can make it easier to rely on a single application for meeting support, rather than cobbling together multiple options in the past. This can reduce monthly subscriptions.
What do you dislike about the product?
The reliability of some AI tools is not perfect, so I often add a tool like Fathom to ensure I have a backup. There have been times when I went looking for meeting summaries, only to find the AI was turned on and there wasn't one, and I was glad to have the backup transcript. New features are great, but their rollout is confusing and results in information overload. They need to get better at communicating these. The price point is still not competitive. Many new players are rolling out platforms with more features for less. Going beyond Zoom's basic paid first tier is more costly.
What problems is the product solving and how is that benefiting you?
Scheduling calls easily for multiple purposes and having those invited access it easily.
Recommendations to others considering the product:
I would buy this hands down for video conferencing. Great value for the money!
Zoom - A Quality Option for Therapy with a Single Client or Multiple Clients
What do you like best about the product?
The platform has a lot of good options to use on the low end for free or low cost. It provides a good way to be able to train or meet at a distance. At the higher end, plans lose some options but gain all the security needed for a quality telementalhealth platform. There are particularly effective ways to securely work with not only individual clients but also couples and families, even if they cannot be in the same place.
What do you dislike about the product?
There still is a cost for being a compliant platform, although it has been reduced by Zoom. This can make it difficult for smaller practices as there is no easy way to share licenses among clinicians who are not practicing at the same time, the same way that a room in an office can be shared.
What problems is the product solving and how is that benefiting you?
Being able to interact across distances and to minimize commuting time for meetings. Additionally, these can be recorded for those not accessing real time. I also use it for client care in telemnetalhealth.
Recommendations to others considering the product:
Consider carefully whether the product is correct for your size of operation.
Easy to use video solution for distributed teams
What do you like best about the product?
Easy setup of video calls, HD voice and video, companion mobile app allows access anywhere, dial-in number for those without webcam setup, easy screen share functionality, scalability for large meetings (20+)
What do you dislike about the product?
Sometimes can be finnicky with session recording. I have had an issue in the past with my webcam driver not working properly with Zoom.
What problems is the product solving and how is that benefiting you?
We are now able to video conference in people from around the world in a way we haven't been able to do before. What went from static conference calls, are now dynamic video calls with screen sharing and annotation.
Really liking it.
What do you like best about the product?
Simplicity. Able to record podcasts. Pretty stable.
What do you dislike about the product?
I don't know that you can do anything about this, but some people have a hard time figuring out how to use it, in spite of it's simplicity.
What problems is the product solving and how is that benefiting you?
Recording podcasts. Live presentations. Committee meetings.
Zoom Is A Daily Driver
What do you like best about the product?
Zoom is reliable in all use situations. App on broadband at the home office. Check. App on mobile devices on mobile broadband. Check. App on Wi-Fi at a coffee shop. Check. The reliability, ease of use, Google Calendar plug in all are both easy to use and super efficient. Now with Granola, not only do I get the Zoom AI notes, but but I'm able to get my notes taken by Granola too, and then do more with them,
What do you dislike about the product?
The update process could be handled better. Nothing is worse than being ready to join a call, and the "auto update" happens. Of course that makes you late for the call
What problems is the product solving and how is that benefiting you?
Beyond the expected of eliminating travel, the big benefit is the quality of the interaction. Zoom looks and sounds better than WebEX or GoToMeeting, so the level of interaction and engagement between participants on calls is much higher. That leads to greater comprehension and involvement. It also has more features than Meet, so its got that going for it as well.
Recommendations to others considering the product:
We used WebEx and Go To Meeting for years, before discovering Zoom. Within a month we cancelled those subscriptions and were all Zoom all the time.
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