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    New Relic: the Observability Platform

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    Sold by: New Relic 
    New Relic combines configuration monitoring and real-time health metrics with a dynamic, tag-driven approach to dashboards and alerting to easily visualize, analyze and troubleshoot your entire AWS infrastructure.
    Listing Thumbnail

    New Relic: the Observability Platform

     Info
    Sold by: New Relic 

    Overview

    New Relic is the industry's most comprehensive cloud-based observability platform providing engineers with full visibility into the performance of their AWS cloud services alongside their entire stack. New Relic includes:

    Telemetry Data Platform to ingest, analyze and alert on all your metrics, events, logs, and traces Full-Stack Observability to quickly visualize and troubleshoot your entire software stack in one connected experience Applied Intelligence to automatically detect anomalies, correlate issues and reduce alert noise

    New Relic offers developers deep integration across AWS' technology stack, making it easy for technology teams to send telemetry data from AWS services into New Relic to observe the health and performance across their full AWS environment, from Amazon EKS and AWS Lambda through AWS Kinesis, Amazon CloudWatch, and AWS Distro for OpenTelemetry.

    Choose to purchase New Relic or gain access to the New Relic free tier from the AWS Public MarketPlace at https://thinkwithwp.com/marketplace/pp/B08L5FQMTG  .

    For custom pricing, EULA, or a private contract, please contact AWSMarketplace@newrelic.com  for a private offer.

    Highlights

    • Ingest, analyze, and alert on all your metrics, events, logs, and traces--all in one place.
    • Quickly visualize and troubleshoot your entire software stack in one connected experience.
    • Automatically detect anomalies, correlate issues, and reduce alert noise.

    Details

    Delivery method

    Features and programs

    Financing for AWS Marketplace purchases

    AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
    Financing for AWS Marketplace purchases

    Pricing

    New Relic: the Observability Platform

     Info
    Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for any usage exceeds the entitle amount or not covered in the contract. These charges will be applied on top of the contract price. If you choose not to renew or replace your contract before it ends, access to your entitlements will expire.

    12-month contract (1)

     Info
    Dimension
    Description
    Cost/12 months
    NR Platform
    NR platform with auto-billing of overages
    $100,000.00

    Additional usage costs (1)

     Info

    The following dimensions are not included in the contract terms, which will be charged based on your usage.

    Dimension
    Cost/unit
    Additional overages as defined in contract and at newrelic.com/pricing
    $0.01

    Vendor refund policy

    All fees are non-cancellable and non-refundable except as required by law. New Relic may suspend or terminate the Services, in addition to other rights and remedies, if fees are past due. The products selected by you in this ordering documentation are deemed accepted upon the provisioning of the applicable products by New Relic for your use.

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    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

     Info

    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Support

    Vendor support

    New Relic offers a variety of technical resources, including the New Relic Docs Site, New Relic University, New Relic Open Source Projects, and the New Relic Community. Learn more about these in our Finding Help Doc (https://docs.newrelic.com/docs/accounts-partnerships/education/getting-started-new-relic/finding-help ). https://support.newrelic.com/ ; AWSMPOrders@newrelic.com 

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

    Product comparison

     Info
    Updated weekly

    Accolades

     Info
    Top
    10
    In Migration, Continuous Integration and Continuous Delivery
    Top
    10
    In Migration, Continuous Integration and Continuous Delivery
    Top
    10
    In Log Analysis, Data Analytics

    Customer reviews

     Info
    AI generated sentiment from actual customer reviews on AWS and G2
    Positive reviews
    Mixed reviews
    Negative reviews

    Overview

     Info
    AI generated from product descriptions
    Telemetry Data Platform
    Ingest, analyze, and alert on all your metrics, events, logs, and traces--all in one place.
    Full-Stack Observability
    Quickly visualize and troubleshoot your entire software stack in one connected experience.
    Applied Intelligence
    Automatically detect anomalies, correlate issues, and reduce alert noise.
    AWS Service Integration
    Offers deep integration across AWS' technology stack, making it easy for technology teams to send telemetry data from AWS services into New Relic to observe the health and performance across their full AWS environment, from Amazon EKS and AWS Lambda through AWS Kinesis, Amazon CloudWatch, and AWS Distro for OpenTelemetry.
    Tag-Driven Dashboards and Alerting
    Utilizes a dynamic, tag-driven approach to dashboards and alerting to easily visualize, analyze and troubleshoot your entire AWS infrastructure.
    Automatic Observability
    Zero-touch configuration, continuous delivery, and relationship mapping in real-time. Instant answers and precise causation.
    Full-Stack Observability with AI
    Understand all the relationships and independencies, top to bottom, from end-user experience to infrastructure health. Radically different AI engine processes billions of dependencies for instant accurate answers beyond human capabilities.
    Runtime Application Security
    Immediately detect vulnerabilities in AWS cloud applications and automatically block threats.
    Observability for AWS Services
    Out-of-the-box monitoring for Amazon EC2, Elastic Container Service, Elastic Kubernetes Service, Fargate, Lambda, and over 90+ other AWS native technologies.
    Automated Remediation
    Improve mean time to resolution with precise root cause analysis showing causation and correlation to drive automated remediation.
    Streaming Data Processing
    Leverages in-stream analytics to investigate data and provide actionable insights without relying on storage or indexing
    Scalability
    Uses advanced auto-scaling techniques to seamlessly scale up and down to meet the demands of any environment at any scale
    Observability
    Provides full observability with machine learning algorithms that continuously monitor data patterns and flows between system components and trigger dynamic alerts
    Data Connectivity
    Connects any data in any format, and provides insights through a purpose-built UI, Kibana, Grafana, SQL clients, Tableau, or using a CLI and full API support
    Cost Optimization
    Analyzes data and extracts insights without needing to store or index it, providing complete monitoring, visualization, and alerting capabilities with optimized storage and savings of up to 70%

    Contract

     Info
    Standard contract
    No
    No
    No

    Customer reviews

    Ratings and reviews

     Info
    0 ratings
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    0 AWS reviews
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    471 external reviews
    External reviews are sourced from G2  and are not included in the star rating for this product.
    Richard T.

    Real-time monitoring provides valuable insights to server infrastructure and web application

    Reviewed on Feb 10, 2025
    Review provided by G2
    What do you like best about the product?
    I always have instant access to real-time information regarding the performance of my systems... often allowing me to address issues PRIOR TO the customer being impacted. I rely on New Relic every single day to ensure that our systems are functioning optimally.
    What do you dislike about the product?
    If there is any performance degradation by using New Relic, it has been imperceptible to us or our customers. The initial configuration and customization does require some time & effort... but, certain for us, worth the effort.
    What problems is the product solving and how is that benefiting you?
    In general, we are interested in 1. ensuring our server infrastructure is up & running, 2. our web application is optimized for performance & reliability, and 3. if our customers are experiencing any errors, we need insight to those errors (above & beyond what the customer can provide). For us, New Relic is integral in ensuring that we continually improve the customer experience.
    Grant W.

    A pretty Good Infrastructure monitoring solution

    Reviewed on Feb 03, 2025
    Review provided by G2
    What do you like best about the product?
    I like the way it was build by Engineers for engineers who know what we want
    What do you dislike about the product?
    I do not like some of the feature which do not seem logical it drives me mad !!
    What problems is the product solving and how is that benefiting you?
    we use New Relic to monitor out entire cloud estate
    Hardik P.

    Powerful observability with learning curve for beginners

    Reviewed on Feb 01, 2025
    Review provided by G2
    What do you like best about the product?
    I liked robust and intuitive platform for monitoring, comprehensive dashboards for insights and real time alerts. Easy to use after getting the hold of it. Integration was easier than expected.
    What do you dislike about the product?
    Learning curve felt like bit steep for new comers, pricing structure was complicated and a little more on expensive side.
    What problems is the product solving and how is that benefiting you?
    It helped us solve critical problems related to infra health by real time issue detection and application performance monitoring. Insights were helpful in detecting bottlenecks.
    Computer Software

    Simple to use, effective to apply.

    Reviewed on Jan 31, 2025
    Review provided by G2
    What do you like best about the product?
    a grate feature was the ease of use. I used in my Node Application, it was very easy to integrate and implement in the overall application. All it took was installing the npm package and a few lines of code to add in my code base.

    Another feature I loved was the user experience, it was very smooth. Every feature was easily available, while the customer support is amazing, user rarely needs it because they can explore easily on their own.
    What do you dislike about the product?
    The free tier allows very limited user to access. Makes it a bit difficult to collaborate. Also a minor flaw was logs, I tried to monitor logs but the logs were not as detailed and robust as I expected.
    What problems is the product solving and how is that benefiting you?
    Mostly the product(s) used to have problems, a bad API or the server specs being not enough. This would often result in a slow app or sometimes a crash, what we needed was monitoring and observability of our entire infrastructure and application. While some cloud providers have their own tools, they are not as feature rich or there are multiple that are scattered, this eventually becomes cluttered and a mess to maintain.

    New Relic helped us solve these problems by having all of the features such as logging, APM, Server Monitoring, Server health and more, all in a single platform. Since we started using New Relic, it has become much easier to debug problems, and be proactive regarding Application health and scaling.
    Education Management

    Real-Time Alerts And User-Friendly Interface: A Product Analysis

    Reviewed on Jan 31, 2025
    Review provided by G2
    What do you like best about the product?
    Real time alerts, user friendly interface
    What do you dislike about the product?
    Supports many integrations so difficult to identify and configure the suitable one.
    What problems is the product solving and how is that benefiting you?
    Improve compliance & risk management
    View all reviews