Sold by: New Relic
Deployed on AWS
New Relic combines configuration monitoring and real-time health metrics with a dynamic, tag-driven approach to dashboards and alerting to easily visualize, analyze, and troubleshoot your entire AWS infrastructure including SAP.
4.4
Overview
New Relic is an Intelligent Observability Platform providing engineers with full visibility into the performance of their AWS cloud services alongside their entire stack. New Relic includes:
- Telemetry Data Platform to ingest, analyze, and alert on all your metrics, events, logs, and traces
- Full-Stack Observability to quickly visualize and troubleshoot your entire software stack in one connected experience
- Applied Intelligence to automatically detect anomalies, correlate issues and reduce alert noise
New Relic offers developers deep integration across AWS' technology stack, making it easy for technology teams to send telemetry data from AWS services into New Relic to observe the health and performance across their full AWS environment, from Amazon EKS and AWS Lambda through AWS Kinesis, Amazon CloudWatch, and AWS Distro for OpenTelemetry.
New Relic for SAP Monitoring: New Relic offers a best-of-breed observability solution specifically designed for SAP environments to eliminate business process interruptions. It provides one-step observability across SAP and non-SAP applications with built-in, agentless SAP integration and out-of-the-box functionality that delivers immediate business value.
Superior RISE Support: Our agentless architecture is ideal for RISE with SAP environments, offering a fast, lightweight, and non-invasive way to gain full-stack visibility.
Choose to purchase New Relic or gain access to the New Relic free tier from the AWS Public MarketPlace at https://thinkwithwp.com/marketplace/pp/B08L5FQMTG .
For custom pricing, EULA, or a private contract, please contact AWSMarketplace@newrelic.com for a private offer.
Highlights
- Ingest, analyze, and alert on all your metrics, events, logs, and traces-in one place.
- Quickly visualize and troubleshoot your entire software stack in one connected experience to automatically detect anomalies, correlate issues, and reduce alert noise.
- Provide unique agentless monitoring for ABAP systems along with support for SAP RISE, ECC, S/4HANA, BTP, CALM, Fiori, Ariba, PI/PO, BW and 175+ monitoring points with insights into CPU, HANA/non-HANA databases, RFC details, backgrd jobs, and IDoc.
Details
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Deployed on AWS
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
NR Platform | NR platform with auto-billing of overages | $100,000.00 |
Dimension | Cost/unit |
|---|---|
Additional overages as defined in contract and at newrelic.com/pricing | $0.01 |
Vendor refund policy
All fees are non-cancellable and non-refundable except as required by law. New Relic may suspend or terminate the Services, in addition to other rights and remedies, if fees are past due. The products selected by you in this ordering documentation are deemed accepted upon the provisioning of the applicable products by New Relic for your use.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
New Relic offers a variety of technical resources, including the New Relic Docs Site, New Relic University, New Relic Open Source Projects, and the New Relic Community. Learn more about these in our Finding Help Doc (https://docs.newrelic.com/docs/accounts-partnerships/education/getting-started-new-relic/finding-help ). https://support.newrelic.com/ ; AWSMPOrders@newrelic.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
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AI generated from product descriptions
Telemetry Data Management
Comprehensive platform to ingest, analyze, and alert on metrics, events, logs, and traces across infrastructure
Multi-Stack Observability
Full-stack monitoring capability providing integrated visualization and troubleshooting across software environments
Intelligent Anomaly Detection
Automated system for detecting performance anomalies, correlating issues, and reducing alert noise
AWS Service Integration
Deep integration with AWS technology stack enabling telemetry data collection from multiple AWS services including EKS, Lambda, Kinesis, and CloudWatch
SAP Environment Monitoring
Agentless monitoring solution supporting multiple SAP systems including ABAP, ECC, S/4HANA, BTP, with insights into CPU, databases, RFC details, and background jobs
Cloud Observability
Full-stack monitoring with end-to-end insights from code level to end-user tracing across AWS infrastructure
Infrastructure Discovery
Automatic discovery and optimization of EC2 instances across Availability Zones using CloudWatch API
AI-Powered Analysis
Real-time analysis of complex and dynamic ecosystems with billions of events using advanced AI-driven root cause analysis
Runtime Security
Real-time application security with autonomous threat detection and blocking capabilities for runtime applications
Multi-Technology Integration
Native integration with over 100 AWS technologies including EC2, ECS, EKS, Lambda, Fargate, and Bedrock
Artificial Intelligence Analysis
Advanced AI agent that automates data analysis and accelerates root cause investigations
Telemetry Data Integration
Supports unified visibility across logs, metrics, and traces for cloud-native environments
Anomaly Detection
Real-time system anomaly detection to proactively prevent potential incidents
OpenTelemetry Compatibility
Flexible integration with OpenTelemetry standards for standardized observability pipelines
Multi-Architecture Support
Native compatibility with modern architectures including Kubernetes, serverless, and microservices environments
Validated by AWS Marketplace
FedRAMP
GDPR
HIPAA
ISO/IEC 27001
PCI DSS
SOC 2 Type 2
No security profile
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Customer reviews
Shreyas V.
New Relic: Unmatched Observability for Faster Fixes, but Prepare for a Feature Heavy Interface
Reviewed on Nov 25, 2025
Review provided by G2
What do you like best about the product?
As a user, what I value most is having a comprehensive, unified view of our entire technology stack on a single platform. The NRQL query language stands out as exceptional, enabling us to pose detailed questions about all our application, log, and infrastructure data in one place. This capability has significantly reduced the time it takes to troubleshoot issues.
What do you dislike about the product?
The main challenge I face is the steep learning curve caused by the overwhelming number of features. For new team members, the interface often appears cluttered and can be difficult to navigate, which makes it hard to quickly locate the specific metrics or logs needed for troubleshooting. This complexity tends to slow down the onboarding process.
What problems is the product solving and how is that benefiting you?
New Relic addresses the challenge of having monitoring data scattered and isolated across our complex, modern software architecture. Previously, we needed to consult several different tools for logs, metrics, and traces just to diagnose a single issue.
The main advantage is a significant decrease in Mean Time To Resolution (MTTR). By bringing all our data together in one platform and automatically correlating it with features such as Distributed Tracing, we are able to quickly identify the root cause from the initial user click all the way to the database query and resolve production problems up to five times faster than before.
The main advantage is a significant decrease in Mean Time To Resolution (MTTR). By bringing all our data together in one platform and automatically correlating it with features such as Distributed Tracing, we are able to quickly identify the root cause from the initial user click all the way to the database query and resolve production problems up to five times faster than before.
Ram G.
Proactive Monitoring with Robust Alerts
Reviewed on Nov 25, 2025
Review provided by G2
What do you like best about the product?
I use New Relic for monitoring application performance, tracking errors, and ensuring that the system runs smoothly, which really enhances my workflow efficiency. The ability to identify issues quickly is invaluable, especially in recognizing API slowness and debugging production issues faster. The alert system is incredibly helpful as it allows me to stay proactive by identifying issues in real time before they impact users, saving us from potential downtime. I love the detailed transaction traces feature, which provides in-depth insights into API slowness or unusual traffic, enabling me to respond swiftly and appropriately. The initial setup of New Relic was easy, with clear installation steps, although configuring alerts and dashboards required a bit more time. Overall, these features significantly contribute to maintaining performance reliability and optimizing system operations.
What do you dislike about the product?
The dashboard load time could be reduced, especially when it contains multiple queries and during peak hours.
What problems is the product solving and how is that benefiting you?
I use New Relic to monitor application performance, quickly identify issues, track errors, and ensure smooth system operations, utilizing real-time alerts and detailed transaction traces to address API slowness and debug production faster.
Altaf P.
Unified Observability and Real-Time Insights Made Simple
Reviewed on Nov 25, 2025
Review provided by G2
What do you like best about the product?
New Relic’s unified observability platform, real-time insights, and easy dashboards make performance monitoring simple and highly effective.
What do you dislike about the product?
What I dislike about New Relic is its complex pricing structure and steep learning curve, which can be challenging for new users and small teams to manage effectively.
What problems is the product solving and how is that benefiting you?
New Relic solves the problem of limited visibility into application and system performance by providing real-time monitoring, error tracking, and deep performance insights. It benefits us by helping quickly identify issues, reduce downtime, optimize resource usage, and improve overall application reliability and user experience.
Lalit D.
Effortless Real-Time Insights with an Intuitive Interface
Reviewed on Nov 24, 2025
Review provided by G2
What do you like best about the product?
I really appreciate how New Relic provides clear, real-time insights into application performance with minimal effort required on my part. The intuitive user interface makes it easy and stress-free to identify issues quickly.
What do you dislike about the product?
There’s not much to complain about, although a few of the more advanced setup steps might seem a little technical initially. However, after everything is set up, it operates smoothly and reliably.
What problems is the product solving and how is that benefiting you?
New Relic helps us quickly identify performance bottlenecks, crashes, and slow network calls in the Android frontend. This has made debugging faster and improved overall app stability and user experience.
Pranjal A.
Comprehensive Monitoring with Real-Time Insights and Custom Dashboards
Reviewed on Nov 24, 2025
Review provided by G2
What do you like best about the product?
1. End-to-end visibility across the entire application stack: It lets you monitor backend, frontend, infra, logs, and APM in one place.
2. Real-time performance insights: Immediate data updates help quickly detect spikes, latency, and errors.
3. Powerful dashboards and customizable visualizations: Easy to build visual boards that give business + technical clarity.
2. Real-time performance insights: Immediate data updates help quickly detect spikes, latency, and errors.
3. Powerful dashboards and customizable visualizations: Easy to build visual boards that give business + technical clarity.
What do you dislike about the product?
The biggest challenges with New Relic are the steep learning curve and the interface, which can feel overwhelming initially. The pricing structure can also become expensive as data ingestion grows, and setting up alerts sometimes feels more complicated than it should be.
What problems is the product solving and how is that benefiting you?
1) Lack of visibility into application performance
New Relic provides real-time metrics, traces, and dashboards, which helps us quickly identify bottlenecks and slow transactions.
Benefit:
Faster troubleshooting and significantly reduced downtime.
New Relic provides real-time metrics, traces, and dashboards, which helps us quickly identify bottlenecks and slow transactions.
Benefit:
Faster troubleshooting and significantly reduced downtime.