Sold by: Twilio Segment
Twilio Segment is the world's leading customer data platform (CDP) that collects, cleans, and federates first-party data to AWS and hundreds of additional sources.
Sold by: Twilio Segment
Overview
Twilio Segment is the world's leading customer data platform (CDP). Our platform democratizes access to reliable data for all teams, and offers a complete toolkit to standardize data collection, unify user records and route customer data into any system where it's needed. More than 20,000 companies like Intuit, FOX, Instacart, and Levi's use Segment to make real-time decisions, accelerate growth, and deliver compelling user experiences.
With Twilio Segment & AWS leading organizations
- Build fast with a reliable, performant, and compliant stack
- Enable customer-first decisions with data you can trust
- Personalize the customer experience without sacrificing privacy
For more information, visit https://segment.com .
For custom pricing, EULA, or a private contract, please contact bd@segment.com , for a private offer.
Highlights
- Twilio Segment is powered by AWS
- Collect and leverage first-party data to understand customers, redirect spend, and deliver real-time personalized experiences at scale
- Twilio Segment supports numerous AWS customers across all verticals to provide personalized experiences at scale
Details
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for any usage exceeds the entitle amount or not covered in the contract. These charges will be applied on top of the contract price. If you choose not to renew or replace your contract before it ends, access to your entitlements will expire.
Dimension | Description | Cost/12 months |
|---|---|---|
Segment CDP | Segment Connections - up to 1M MTUs/year | $108,000.00 |
The following dimensions are not included in the contract terms, which will be charged based on your usage.
Dimension | Cost/unit |
|---|---|
Additional Overages As Defined In The Order Form | $0.01 |
Vendor refund policy
All fees are non-cancellable and non-refundable except as required by law.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Twilio Segment has a wealth of additional features and capabilities to support your use case. For additional questions and support, check out our product, Segment University, and full documentation. bd@segment.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
AI generated sentiment from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Data Collection and Unification
Collects, cleans, and federates first-party data to AWS and hundreds of additional sources
Data Democratization
Democratizes access to reliable data for all teams
Data Standardization
Offers a complete toolkit to standardize data collection
Customer Data Platform
World's leading customer data platform (CDP)
Integrations
Routes customer data into any system where it's needed
Data Unification
Unifies customer data from offline and online sources before it gets to AWS
Customer Data Platform
Provides a customer data platform with machine learning capabilities
Flexible Integrations
Offers flexible and easy-to-set-up integrations with AWS services such as EventBridge, Firehose, Redshift, SQS, and S3, as well as 1,300+ other technologies
Real-time Data Delivery
Delivers higher quality and more comprehensive customer data to AWS in real time
Data Management Solutions
Includes data management solutions that make customer data more valuable, actionable, and secure
Composable Architecture
Microservices-based architecture, API-first development, and open data that enable rapid innovation, agility, and resilience to optimize the customer experience technology stack.
Omnichannel Capabilities
Unifies customer and agent experiences across phone, email, chat, text, and social channels.
Pointilist Customer Journey Management
Helps customer-centric organizations deliver experiences that anticipate each customer's needs by recognizing their preferences, prior experiences, and current goals.
Employee Engagement and Productivity
Transforms the approach to employee engagement and delivers new levels of efficiency and effectiveness through Unleashing Employee Superpowers.
Cloud-based Platform
Genesys Cloud CX is an all-in-one composable cloud contact center SaaS solution built on AWS.
Validated by AWS Marketplace
FedRAMP
GDPR
HIPAA
ISO/IEC 27001
PCI DSS
SOC 2 Type 2
No security profile
No security profile
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Standard contract
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Customer reviews
DeShawne W.
Great tool for product analytics
Reviewed on Dec 03, 2024
Review provided by G2
What do you like best about the product?
I like the ease of integration with tools like Mixpanel.
What do you dislike about the product?
There is a prior understanding of data collection through on-site event tracking necessary for use.
What problems is the product solving and how is that benefiting you?
It is giving us insight to the on-site actions our users are taking which ultimately is influencing our future product decisions and ultimate company goals.
Leave a comment0 comments
Giovany R.
Very complete for integrate most of our other tools with the work done with Segment
Reviewed on Nov 28, 2024
Review provided by G2
What do you like best about the product?
That has a lot of integration with other tools: OneSignal, UXCam, AppsFlyer, Adjust, etc. That help us leverage the development time just to do this one and then mapped between the applications without coding.
What do you dislike about the product?
High learning curve for our development team for the implementation. I'm not sure why, but our development team have had a lot of issue with the tracks, in comparisson with other tools. Maybe a better onboarding with our devs.
What problems is the product solving and how is that benefiting you?
Tracking all the events that occur in our app, so we can understand how our users are interacting with the app. Also, it helps us with the integrations with other platform, so we don't need to implement each platform to our devs.
Information Technology and Services
Segment Review
Reviewed on Nov 12, 2024
Review provided by G2
What do you like best about the product?
Segment is a very user friendly tool and is affordable for small businesses
What do you dislike about the product?
Segment isn't great for scalability and will become expensive over time
What problems is the product solving and how is that benefiting you?
Segment was connecting various data sources in our environment to Amplitude making analysis easier on the team
Computer & Network Security
Poor Implementation Documentation
Reviewed on Nov 12, 2024
Review provided by G2
What do you like best about the product?
The debugger is pretty great; it allows you to search through API calls extremely quickly.
What do you dislike about the product?
The documentation for setting up Segment is awful. For comparison, I setup the same infrastructure for Rudder Analytics and had only 1 issue that was resolved with a single call to support. Segment, on the other hand, has offered support and many, many meetings have happened but we are still running into the same issues time and time again.
What problems is the product solving and how is that benefiting you?
The goal is to be able to stitch user journeys together in a meaningful way to
Entertainment
Connecting pipelines
Reviewed on Aug 26, 2024
Review provided by G2
What do you like best about the product?
Very easy to connect the different components of the business with Segment. Used across almost all of our different technologies.
What do you dislike about the product?
To be honest, do not really have a bad experience with segment.
What problems is the product solving and how is that benefiting you?
Reverse ETL the different facets of our business and tracking data across different teams.