Local Measure Engage WhatsApp API

Enhance customer engagement with the Local Measure Engage WhatsApp API, a seamless extension of the Local Measure Engage CcaaS platform. Send templated messages efficiently through our easy-to-integrate API to ensure secure and timely communication with your customers and easily manage inbound and outbound WhatsApp messages in a secure, reliable, and timely manner. As a trusted WhatsApp Business Partner, Local Measure ensures an all-in-one solution for your contact center, complete with automated workflows, and a unified view of all customer interactions.

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Overview

The Local Measure Engage WhatsApp API is a powerful messaging solution embedded within the Local Measure Engage platform. It is designed to revolutionize customer communication for contact centers. Our API enables businesses to leverage WhatsApp, the most popular messaging app, for secure, efficient, and personalized interactions.

Key Features & Benefits Automated, Trigger-Based Messaging Set up automated messages triggered by specific customer actions, such as booking confirmations or IVR deflections. Benefit: Reduce call center load and keep customers informed, enhancing satisfaction and efficiency.

Unified Inbound and Outbound Messaging Manage all WhatsApp interactions seamlessly in Engage, from responding to inquiries to sending proactive updates. Benefit: Have a complete view of customer history, ensuring consistent, personalized service and faster resolutions.

Effortless Integration Quickly integrate WhatsApp messaging capabilities into your existing Engage setup. Benefit: Minimize disruption and start delivering value to your customers faster.

Customizable Message Templates Use compliant, pre-approved templates personalized with custom data, like names or appointment times. Benefit: Drive higher engagement rates with tailored, relevant messages.

Real-Time Message Previews & Analytics Preview messages before sending and access real-time performance metrics, like delivery rates and engagement stats. Benefit: Ensure professionalism and effectiveness in every communication while continuously improving with data-driven insights.

Transparent Pricing: Local Measure simplifies WhatsApp pricing model with clear, manageable fees.

WhatsApp Fees: Per-message charges that vary by message type and location plus a 10% handling fee. Engage Fees: A straightforward fee of 2 Engage Units for API access and services.

Highlights

Seamless Integration - Easily and quickly configure your WhatsApp messaging capabilities.
Trusted WhatsApp Business Partner: Enjoy expert support and guidance for secure, compliant, and effective messaging.
Versatile Messaging - Accommodates a variety of message types, such as marketing promotions, utility notifications, authentication requests, and customer service updates.

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Pricing

Local Measure Engage WhatsApp API

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Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.

Usage costs (1)

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Dimension	Description	Cost/unit
WhatsApp Wholesale Message Fees	WhatsApp fee +10% https://developers.facebook.com/docs/whatsapp/pricing/	$0.001

Vendor refund policy

This is a usage based product where wholesale charges are incurred from Meta upon sending a message therefore Refunds are not applicable for this product.

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Software as a Service (SaaS)

SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

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Need help setting up your account? Contact our global support team for set up options. Additional Product & Support information can be found here https://www.localmeasure.com/marketplace-additional-info support@getlocalmeasure.com

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Milton P.

Best tool for improving customer experience

Reviewed on Nov 30, 2022

Review provided by G2

What do you like best about the product?

Local Measure has created elegant customer center for interacting with our clients. It gives potential customers an opportunity to enquire anything from the business enterprise at their convenient time. We can track our sales and monitor the entire retail channel.

What do you dislike about the product?

I have experienced improved productivity from the operation of this platform. The set goals have been achieved.

What problems is the product solving and how is that benefiting you?

Getting analytics from our clients has helped us to improve service delivery. This software has secure database system that keeps customer contacts safely. Customer engagement has increased sales and attracted more clients.

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Information Technology and Services

Teview

Reviewed on May 17, 2022

Review provided by G2

What do you like best about the product?

The integration with aws is helpful to us.

What do you dislike about the product?

The cost is a little high for us compared to others.

What problems is the product solving and how is that benefiting you?

It has helped us with our customer experience.

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Retail

New to Local Measure but so far it has been a great experience

Reviewed on May 12, 2022

Review provided by G2

What do you like best about the product?

The most helpful part of Local Measure is probably the ease of use when connecting multiple channels and communication platforms. Our team just started toying around with the software and the ins and outs but so far its been a great tool that hopefully we can fully integrate.

What do you dislike about the product?

So far we haven't seen any thing we dislike about Local Measure. I do wish there were a few more informational videos/tutorial videos so our team can access them anytime but other than that no complaints so far.

What problems is the product solving and how is that benefiting you?

Were trying to expand our presence through word of mouth and theres no better way to start then to find those users who would and do really like your product. The data available allows us to dig deeper into this problem and hopefully solve it moving forward.

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Health, Wellness and Fitness

New to Local Measure but it seems pretty helpful

Reviewed on Dec 20, 2017

Review provided by G2

What do you like best about the product?

I like Local Measure's ability to connect me with our members. It easily locates members who are active on socail media and gives me the opportunity to reach out to them easily.

What do you dislike about the product?

I wish Local Measure made scheduling and publishing posts to social media easier. Even if I schedule my posts to go up on Instagram via web browser, to actually publish it I need to download the local measure app on my phone and manually publish the content to Instagram myself. It doesn't really make posting easier, rather it just gives me another app and another step to go through along the way. Annoying!

What problems is the product solving and how is that benefiting you?

I'm finding members who love our product and want to spread the word online much easier! It helps to find organic content to share to our other members.

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Alison H.

Engaging customers and real time connectivity

Reviewed on Dec 13, 2017

Review provided by G2

What do you like best about the product?

Overseeing a number of social media platforms across a portfolio of hotels at a glance and on the go via the App. Being able to have our various team members on the platform and engaging with our customers at all levels. Very responsive team at Local Measure.

What do you dislike about the product?

Would be great to be able to have automated reporting on a monthly basis.

What problems is the product solving and how is that benefiting you?

One platform to review and manage customer sentiment via Local Measure. Customer engagement is on the rise and more accessible to a number of our team members across the hotels.

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