Overview

At Talkdesk, we help enterprises improve customer service, increase efficiency, and grow revenue with an AI-powered cloud contact center platform that provides applications for omnichannel engagement, customer experience analytics, self-service, workforce engagement, and employee collaboration. All these applications are native on our open platform with a shared set of services including a common data model, reporting, dashboards, workflows, AI & automations for faster time-to-value and reduced TCO. An intuitive "single pane of glass," provides streamlined workflows and rich customer context that empowers agents to work more efficiently and effectively.

CX Cloud™ includes:

Voice Engagement
Studio & Routing
Live & Explore Standard Reporting
AI-Powered Virtual Agents, Agent Assist, and AI Trainer
Generative AI Solutions
Guardian Standard
Connections Standard
Studio Functions
Guardian Standard
API Access
Knowledge Management
70+ out-of-the-box Integrations

Our speed of innovation, deep vertical expertise, and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences across any industry, through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud™ combines enterprise scale with consumer simplicity, delivering unprecedented advantages of speed, agility, reliability, and security. Talkdesk delivers the industry's first products dedicated to specific verticals for Financial Services, Healthcare, and Retail. With the Talkdesk and AWS CCI collaboration, easily implement intelligent solutions that enhance self-service, agent assistance, and call analytics in your contact center.

Talkdesk offers custom products, packages, EULAs, and private offers- contact AWSmarketplace@talkdesk.com for more information

Highlights

Industry Innovator: We developed purpose-built industry solutions to provide industry-specific workflows, core system integrations, and intelligence built to understand industry language.
End-to-End solution: Access and view your customer engagement, workforce engagement, employee collaboration, AI & knowledge, and analytics and insights on a single unified platform.
Global Leader: We've launched over 70 innovations in 7 years, serve our customers in over 100 countries across 20 different industries, and rank #8 on the 2023 Forbes Cloud 100.

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Features and programs

Financing for AWS Marketplace purchases

AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.

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Pricing

Talkdesk

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Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for any usage exceeds the entitle amount or not covered in the contract. These charges will be applied on top of the contract price. If you choose not to renew or replace your contract before it ends, access to your entitlements will expire.

36-month contract (1)

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Dimension	Description	Cost/36 months
CX Cloud Essentials	50 Users	$135,000.00

Additional usage costs (2)

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The following dimensions are not included in the contract terms, which will be charged based on your usage.

Dimension	Cost/unit
Additional CX Cloud Essentials User	$75.00
Usage as incurred & defined in EULA/MSA section 6.3 (per minute)	$0.01

Vendor refund policy

Payment obligations are non-cancelable and fees paid are non-refundable; quantities purchased cannot be decreased during the Service Term.

Custom pricing options

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Find a fit for enterprise or unique needs with a private offer.

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Usage information

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Delivery details

Software as a Service (SaaS)

SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

Resources

Vendor resources

Talkdesk Developer Documentation

Talkdesk Product Training and Documentation

Talkdesk Customer Community

Support

Vendor support

For questions about Talkdesk products & services or to get in touch with a Talkdesk sales representative please contact awsmarketplace@talkdesk.com . For support questions on an existing Talkdesk solution please contact

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AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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Ratings and reviews

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2379 external reviews

External reviews are sourced from G2 and are not included in the star rating for this product.

Sporting Goods

Great platform and tools!

Reviewed on Nov 11, 2024

Review provided by G2

What do you like best about the product?

I'd like how easy is to use all the tools, and how easy is to learn all the features.

What do you dislike about the product?

There isn't major issues! It's a great platform!

What problems is the product solving and how is that benefiting you?

Retention and recalls

Leave a comment 0 comments

Vanessa V.

Simplified communication with customers and within the company

Reviewed on Nov 08, 2024

Review provided by G2

What do you like best about the product?

Talkdesk is by far the best voice communication tool I've used so far; I like the design and that you can go back and listen to every interaction with any contact, also you can communicate with other team members swiftly and effortlessly. The option to place yourself as available/busy/etc. is great due to you cannot receive calls if you're in certain states, also Talkdesk is connected with our system and if a cutomer is not able to reach us they can leave a voicemail which is assigned to the user to listen at a later time. I have the app on my windows computer and works amazing, it never crashes.

What do you dislike about the product?

I don't dislike anything about Talkdesk so far.

What problems is the product solving and how is that benefiting you?

Talkdesk fulfills our voice communication needs, I can easily contact any customer by selecting the correct outbound number that I want to show as the caller, if I need to go back and listen to an interaction I can do so immediately after the call, that way I can focus on listening to the customer instead of taking many notes that may distract me from the conversation.

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Dwayne W.

Operations Manager

Reviewed on Nov 07, 2024

Review provided by G2

What do you like best about the product?

Feature funtionality is great. The Talkdesk dictionary and Talkdesk Academdy is outstamding. I've been running call centers for over 20 years at Sr Manager to Executive Directior levels aand I find talk desk better for the end user than Five9, NICE and Geneysis which I have implemntented and project managed all four of the aforementioned IVR systems. I'm currently looking to upgrade our current TalkDesk configuration.

What do you dislike about the product?

The standard reporting isnt enough to manage a call center, more robust reporting is need ed. The dashboard reporting isnt very usable. I wasnt at Allwork when the RFP was com or discvovery was done done so to be fair.

What problems is the product solving and how is that benefiting you?

Our call routing has greatly improved, because we had no reporting the reporting is better, self service tools as an admintrator is exceptional. no mor waitin for tickets.

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Jevgeni T.

Talkdesk Review (Administrator Perspective)

Reviewed on Nov 07, 2024

Review provided by G2

What do you like best about the product?

The (technical) customer service is amazing and actually unlike many other cs providers, directly reachable via phone. That's a huge plus point in my perspective when you quickly want to double check, confirm or simply fix things which potentially have a considerable impact on business. My CSM is superb and very flexible which isn't something one should take for granted. The ease of use and implementation of the software/service is also rather on the easy side.

What do you dislike about the product?

More refined UI and management of ring groups and bulk changes (when not using csv's), users reporting that the audio source has changed (most likely not a TD dedicated issue and more related to windowsOS) and last but not least a couple of features missing such as forward to different flow component in studio.

What problems is the product solving and how is that benefiting you?

Not necessarily solving but rather enabling us to be reachable for customers and vice versa.

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Consumer Services

Great accessible resources at fingertips

Reviewed on Nov 07, 2024

Review provided by G2

What do you like best about the product?

Talkdesk makes it easy to utilize the resources provided to us through Copilot. The transcript of our calls and visual voicemail help me a lot.

What do you dislike about the product?

I only wish we could customize our sounds, like ringtone and end of call.

What problems is the product solving and how is that benefiting you?

Being able to effectively record notes of a call or refer back to the transcript if I missed a bit of information verbalized by the caller. It helps me remain professional and attentive.

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