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Talkdesk is a simple way of receiving customers calls
What do you like best about the product?
Allows me to take calls with customers easily and the options to transfer and listen to other calls are great for customers and training. The customer support opportunities is also great. It integrates with zendesk really well.
What do you dislike about the product?
Page layout is sometimes a bit messy but great once customised.
What problems is the product solving and how is that benefiting you?
It solves complexity issues with making calls and simplifies the income of calls.
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Talkdesk on a whole is very good and has very few issues.
What do you like best about the product?
Talkdesk is very useful with the many features, is very easy to use and quick to get used to using.
What do you dislike about the product?
Some crashes and features such as exchange tokens not working.
What problems is the product solving and how is that benefiting you?
Helping stay in contact with customers with easy emails being sent and keeping record of all interactions previously had with customers.
Very helpful software
What do you like best about the product?
I like the ease of using Talkdesk, it's very easy to understand and introduce to new agents. We utilise talkdesk everyday to make and receive calls with customers so it is important for us to have a software that works well. It also has a lot of features for reviewing SLAs for the agents and the number of calls etc they have taken throughout the day. It also works well with our other ticket softwares like Zendesk.
What do you dislike about the product?
I have experienced quite a few technical issues when using Talkdesk, like not being able to pause the call recording which means I have to call the customer back as part of some of our processes which requires the recording to be paused. Additionally, sometimes there is no option to place a customer on hold before transferring which can lead to awkward interactions.
What problems is the product solving and how is that benefiting you?
Talkdesk allows us to take calls from customers which ensures we can provide the best possible customer service.
Nice Telecalling/Conferencing tool
What do you like best about the product?
Ease of access
User-friendly interface
Voice Quality for calls
User-friendly interface
Voice Quality for calls
What do you dislike about the product?
NA.
Honestly there is nothing specific I have disliked about this product
Honestly there is nothing specific I have disliked about this product
What problems is the product solving and how is that benefiting you?
Easy for handling large number of calls in a support environment like Zscaler.
User friendly interface and very easy to learn
Call routing feature
User friendly interface and very easy to learn
Call routing feature
Talkdesk was the launch point
What do you like best about the product?
I love the supportive staff, the ease of use for the end user, and the expansive reports available. We have not fully launched our prodcuts and we are already blown away with our improved efficiencies, and the expanded support for our members.
What do you dislike about the product?
We chose a time to convert over to Talkdesk when we were launches several other pieces that will need to be integrated into Talkdesk- It feels like a large lift and there are lots of moving pieces to balance and ensure they are working in tandum. This is absolutely no fault of Talkdesk, but I had to put something here.
What problems is the product solving and how is that benefiting you?
We are being connected with members who are facing more challenging issues and the auto attendant is taking care of the lower hanging fruit
Talkdesk: Game Changing Banking Call Center Software.
What do you like best about the product?
The best thing about Talkdesk is the highly customizable features that allow you to direct calls in any fashion. Studio Flows are an AMAZING tool that really let you turn Talkdesk into your own thing.
Integrations are great, Workforce Management and Explore are super useful tools built right into the software.
For agents, the ease of use for daily tasks is far above any other software we have used in the past for Call Center Agents.
Implementation of muliple teams onto the system has been seamless.
Many of our teams use Talkdesk here, and our end goal is to have everyone on the system by the end of next year.
Multi-level solution software is amazing in this day and age, and Talkdesk offers one of the better complete pacakages.
Integrations are great, Workforce Management and Explore are super useful tools built right into the software.
For agents, the ease of use for daily tasks is far above any other software we have used in the past for Call Center Agents.
Implementation of muliple teams onto the system has been seamless.
Many of our teams use Talkdesk here, and our end goal is to have everyone on the system by the end of next year.
Multi-level solution software is amazing in this day and age, and Talkdesk offers one of the better complete pacakages.
What do you dislike about the product?
I dont think there are enough Guides and helpful tips to learning the system.
Knowledge Base, Explore, and Data Dictonaries are nice, but there should be a much more in depth guide to using the Reporting System in specific.
Real time bugs with the Live Dashboards can be frustrating, but they are only visual errors and not real affected calls.
Customer Support ticketing system could use an upgrade, bring it more in line with other offerings.
Knowledge Base, Explore, and Data Dictonaries are nice, but there should be a much more in depth guide to using the Reporting System in specific.
Real time bugs with the Live Dashboards can be frustrating, but they are only visual errors and not real affected calls.
Customer Support ticketing system could use an upgrade, bring it more in line with other offerings.
What problems is the product solving and how is that benefiting you?
Talkdesk has been our solution for a call center software that can do more the simply dial outs and inbound calls. Here is a list of 5 unique solutions talkdesk offered to our issues:
1.) Talkdesk allows us to integrate all Calls, Chats and E-mails into one location for Agents to work.
2.) Talkdesk has a built in "Agent Assist" that transcribes calls and offers solutions from a built in Knowledge Base.
3.) Talkdesk provides far more reporting options then other Call Center software we've used in the past.
4.) Talkdesk offers robust Virtual Agent solutions for both our Voice IVR and our Chatting system.
5.) Talkdesk provides in-depth Live Reporting and Historical Reporting that you can access at a glance in the same Software.
1.) Talkdesk allows us to integrate all Calls, Chats and E-mails into one location for Agents to work.
2.) Talkdesk has a built in "Agent Assist" that transcribes calls and offers solutions from a built in Knowledge Base.
3.) Talkdesk provides far more reporting options then other Call Center software we've used in the past.
4.) Talkdesk offers robust Virtual Agent solutions for both our Voice IVR and our Chatting system.
5.) Talkdesk provides in-depth Live Reporting and Historical Reporting that you can access at a glance in the same Software.
Highly Impressed – This Product Delivers!
What do you like best about the product?
One of the things I like best about Talkdesk is the Studio feature, which allows us to easily configure call and email flows ourselves. Apart from that, TalkDesk gives their customers the option to set automations to adjust workflows according to their needs. The new Copilot feature has also been a game changer for us, helping to boost quality and efficiency. Additionally, I appreciate that Talkdesk is constantly striving for improvements and never stops adjusting to the needs of its customers.
What do you dislike about the product?
One aspect that I find challenging about Talkdesk is that when a new feature is rolled out, it may not always work seamlessly from the start. It often requires some time and adjustments before it functions properly.
What problems is the product solving and how is that benefiting you?
Talkdesk is solving the problem of efficiently routing calls to the right agents with the appropriate language skills. This benefit is particularly valuable for our organization as it ensures that our customers are connected with the most suitable representative, leading to improved customer satisfaction and streamlined communication processes.
Great platform and tools!
What do you like best about the product?
I'd like how easy is to use all the tools, and how easy is to learn all the features.
What do you dislike about the product?
There isn't major issues! It's a great platform!
What problems is the product solving and how is that benefiting you?
Retention and recalls
Simplified communication with customers and within the company
What do you like best about the product?
Talkdesk is by far the best voice communication tool I've used so far; I like the design and that you can go back and listen to every interaction with any contact, also you can communicate with other team members swiftly and effortlessly. The option to place yourself as available/busy/etc. is great due to you cannot receive calls if you're in certain states, also Talkdesk is connected with our system and if a cutomer is not able to reach us they can leave a voicemail which is assigned to the user to listen at a later time. I have the app on my windows computer and works amazing, it never crashes.
What do you dislike about the product?
I don't dislike anything about Talkdesk so far.
What problems is the product solving and how is that benefiting you?
Talkdesk fulfills our voice communication needs, I can easily contact any customer by selecting the correct outbound number that I want to show as the caller, if I need to go back and listen to an interaction I can do so immediately after the call, that way I can focus on listening to the customer instead of taking many notes that may distract me from the conversation.
Operations Manager
What do you like best about the product?
Feature funtionality is great. The Talkdesk dictionary and Talkdesk Academdy is outstamding. I've been running call centers for over 20 years at Sr Manager to Executive Directior levels aand I find talk desk better for the end user than Five9, NICE and Geneysis which I have implemntented and project managed all four of the aforementioned IVR systems. I'm currently looking to upgrade our current TalkDesk configuration.
What do you dislike about the product?
The standard reporting isnt enough to manage a call center, more robust reporting is need ed. The dashboard reporting isnt very usable. I wasnt at Allwork when the RFP was com or discvovery was done done so to be fair.
What problems is the product solving and how is that benefiting you?
Our call routing has greatly improved, because we had no reporting the reporting is better, self service tools as an admintrator is exceptional. no mor waitin for tickets.
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