Sold by: RingCentralÂ
Deployed on AWS
RingCentral is the leading AI-powered cloud communications platform offering seamless phone, messaging, video, contact center, and virtual events solutions. Trusted by over 400,000 businesses worldwide, RingCentral enhances productivity and collaboration with reliable, secure, and easy-to-use tools. Elevate your business communications with RingCentral's innovative and comprehensive solutions.
4.2
Overview
RingCentral is the premier AI-powered cloud communications platform that revolutionizes the way businesses connect and collaborate. Offering an all-in-one solution, RingCentral integrates phone, messaging, video, contact center, and virtual events capabilities to provide seamless communication experiences. Trusted by over 400,000 businesses worldwide, RingCentral ensures that your business communications are reliable, secure, and efficient.
Key Features:
- AI-Powered Cloud Communications: Experience the future of business communication with AI-driven tools that enhance efficiency and customer engagement.
- Omni-channel Contact Center: With RingCX, connect with your customers across voice and over 20 digital touch points, ensuring a consistent and engaging customer experience.
- Reliable and Secure: RingCentral offers a 99.999% uptime SLA, guaranteeing uninterrupted communications and top-tier security for your business operations.
- Video Meetings and Virtual Events: Host smarter video meetings with AI-powered transcripts, summaries, and recordings. Manage comprehensive virtual, hybrid, and onsite events with ease.
- Integration with Popular Tools: Seamlessly integrate with platforms to enhance your workflow and maintain smooth communication across all your business tools.
Why Choose RingCentral?
RingCentral is recognized as a leader in cloud communications, offering an easy-to-use, scalable solution that meets the needs of businesses of all sizes. With AI-powered innovations and a commitment to reliability, RingCentral is the trusted choice for enhancing productivity and fostering seamless, secure communications.
Elevate your business communications with RingCentral's innovative and comprehensive solutions. Experience the future of cloud communications with AI-powered efficiency and reliability.
Highlights
- AI-Powered Cloud Communications: Enhance productivity with RingCentral's AI-driven phone, messaging, video, contact center, and virtual events solutions, designed for seamless business communication.
- Reliable and Secure: Trusted by over 400,000 businesses worldwide, RingCentral offers a 99.999% uptime SLA, ensuring uninterrupted and secure communications.
- Comprehensive Omnichannel Support: Connect with customers across voice and 20+ digital touchpoints with RingCX, our AI-first contact center solution that simplifies and enhances customer interactions.
Details
Sold by
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Core | Up to 1000 users with reliable core phone system | $240,000.00 |
Advanced | Up to 1000 users with the supercharged phone system | $300,000.00 |
Ultra | Up to 1000 users with powerful telephony, video, chat, SMS and fax | $420,000.00 |
Vendor refund policy
No refunds
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
https://support.ringcentral.com/Â 1 (888) 898-4591
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Top
25
In Contact Center
Top
10
In Contact Center, CRM
Top
25
In Healthcare & Life Sciences, Contact Center, Financial Services
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Cloud Communication Platform
AI-powered cloud platform integrating phone, messaging, video, contact center, and virtual events capabilities
Omnichannel Contact Center
Supports customer interactions across voice and over 20 digital touchpoints with AI-driven engagement tools
Communication Integration
Seamless integration capabilities with multiple business productivity platforms and tools
AI-Enhanced Communication Tools
Advanced AI features including transcripts, summaries, and intelligent meeting recordings for video communications
High Availability Infrastructure
Enterprise-grade communication infrastructure with 99.999% uptime service level agreement
Microservices Architecture
Cloud-native platform built with microservices-based architecture enabling modular and scalable design
Omnichannel Communication
Supports unified customer interactions across multiple channels including voice, chat, email, and social platforms
AI-Powered Analytics
Integrated artificial intelligence capabilities for customer journey analytics and sentiment analysis
API-First Development
Open API development approach allowing flexible integration and customization of communication systems
Experience Orchestration
Advanced platform for connecting contextual interactions and delivering proactive, predictive customer engagement across marketing, sales, and service touchpoints
AI-Powered Customer Service
Advanced AI engine trained on large customer experience dataset for intelligent service automation
Omnichannel Routing
Seamless cross-channel routing and journey orchestration with AI-powered guidance across self-service and agent interactions
Cloud Native Platform
Enterprise-grade open cloud foundation supporting global scalability, rapid deployment, and secure service delivery
Intelligent Self-Service
AI conversational bots and proactive outreach capabilities for automated customer interaction resolution
Performance Analytics
Real-time guidance and comprehensive operational visibility for continuous customer experience improvement
Validated by AWS Marketplace
FedRAMP
GDPR
HIPAA
ISO/IEC 27001
PCI DSS
SOC 2 Type 2
No security profile
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-
No security profile
Standard contract
No
No
No
Customer reviews
tony m.
Seamless Multi-Device Integration, Excellent Value
Reviewed on Nov 25, 2025
Review provided by G2
What do you like best about the product?
I really appreciate RingEX for its seamless integration across multiple devices such as desk phones, laptops, and cell phones, which makes it incredibly convenient to take calls regardless of my location. This flexibility is invaluable for my workflow, allowing me to stay connected whether I'm at my desk, on the move with my cell phone, or working from my laptop. Additionally, the AI recording feature is a fantastic tool—it enables me to take accurate notes during conversations without losing focus on the discussion, though it doesn't work with desk phones. RingEX's internal messaging also functions efficiently, further enhancing communication within the team. Moreover, the transition to RingEX was influenced by its better pricing compared to previous solutions, making it a cost-effective choice for my team. The initial setup process was straightforward, contributing to a smooth onboarding experience. With all these advantages, I would highly recommend RingEX to others.
What do you dislike about the product?
Not applicable.
What problems is the product solving and how is that benefiting you?
I use RingEX for seamless communication anywhere, integrating desk phones, laptops, and cell phones, with great AI recording and internal messaging features, improving my productivity.
David G.
Efficient Phone Tree Solution with Top-Notch Support
Reviewed on Nov 22, 2025
Review provided by G2
What do you like best about the product?
I really appreciate the ease of use that RingEX offers, especially in handling administrative functions. This simplicity makes navigating the platform straightforward and efficient for my everyday work tasks. Additionally, I am impressed by the customer service provided by RingEX. Their support was very helpful when I needed to set up multiple users, demonstrating responsiveness and competence. Overall, these features contribute significantly to streamlining the operations in our clinical services department, particularly through the phone tree system, which allows us to handle calls efficiently by offering multiple options under a single number.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
I find RingEX simplifies call management by allowing one number to provide multiple options, aiding the Clinical Services Department. It offers ease of use for administrative tasks and robust customer service, enhancing my overall work efficiency.
Kevin D. H.
Seamless Communication with Minor Lag Issues
Reviewed on Nov 21, 2025
Review provided by G2
What do you like best about the product?
I appreciate RingEX for its ease of use, which makes managing internal communications incredibly smooth throughout the company. The software is highly reliable, providing confidence in its performance across various platforms, including mobile, desktop, and browser, ensuring that no matter where I am or what device I use, my experience remains consistent. I am particularly fond of the instant messaging feature and the capability to make video calls with screen sharing, which facilitates effective, real-time communication and enhances collaboration significantly. The simplicity of the initial setup was also impressive, allowing for a seamless integration into our workflow from the outset. RingEX has proven to be the first and only platform needed for our instant messaging requirements, demonstrating its comprehensive functionality and robust design.
What do you dislike about the product?
Sometimes the video/voice calls are laggy, but I'm not sure if it's on our end or RingEX's intermediate servers.
What problems is the product solving and how is that benefiting you?
I use RingEX for effective, real-time communication and group calls, enjoying its ease of use, reliability, and cross-platform access on mobile, desktop, and browser.
Kyle B.
Effortless Setup and Outstanding Support
Reviewed on Nov 21, 2025
Review provided by G2
What do you like best about the product?
Setting up and using it is straightforward, and I have never experienced any issues with dropped calls. If a problem does arise, their support team is excellent to work with and always resolves issues quickly and efficiently.
What do you dislike about the product?
We have been using the product for some time now and have not encountered any problems or found anything we dislike about it.
What problems is the product solving and how is that benefiting you?
The SMS feature makes it easy for us to quickly connect with a large number of customers.
Sean M.
All-in-One Communication Powerhouse for Daily Productivity
Reviewed on Nov 21, 2025
Review provided by G2
What do you like best about the product?
Very Robust Features that I can use as Tools through out my Day, from Making and taking calls, Video Conferencing, with Screen sharing, and soft phone.
What do you dislike about the product?
I find Googling my questions get faster results than knowledge base articles
What problems is the product solving and how is that benefiting you?
As a Project manager, the video conferencing with screen share has saved so much driving and time to review programming information and to provide remote training.