RingCentral
RingCentralReviews from AWS customer
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Seamless Multi-Device Integration, Excellent Value
What do you like best about the product?
I really appreciate RingEX for its seamless integration across multiple devices such as desk phones, laptops, and cell phones, which makes it incredibly convenient to take calls regardless of my location. This flexibility is invaluable for my workflow, allowing me to stay connected whether I'm at my desk, on the move with my cell phone, or working from my laptop. Additionally, the AI recording feature is a fantastic tool—it enables me to take accurate notes during conversations without losing focus on the discussion, though it doesn't work with desk phones. RingEX's internal messaging also functions efficiently, further enhancing communication within the team. Moreover, the transition to RingEX was influenced by its better pricing compared to previous solutions, making it a cost-effective choice for my team. The initial setup process was straightforward, contributing to a smooth onboarding experience. With all these advantages, I would highly recommend RingEX to others.
What do you dislike about the product?
Not applicable.
What problems is the product solving and how is that benefiting you?
I use RingEX for seamless communication anywhere, integrating desk phones, laptops, and cell phones, with great AI recording and internal messaging features, improving my productivity.
Efficient Phone Tree Solution with Top-Notch Support
What do you like best about the product?
I really appreciate the ease of use that RingEX offers, especially in handling administrative functions. This simplicity makes navigating the platform straightforward and efficient for my everyday work tasks. Additionally, I am impressed by the customer service provided by RingEX. Their support was very helpful when I needed to set up multiple users, demonstrating responsiveness and competence. Overall, these features contribute significantly to streamlining the operations in our clinical services department, particularly through the phone tree system, which allows us to handle calls efficiently by offering multiple options under a single number.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
I find RingEX simplifies call management by allowing one number to provide multiple options, aiding the Clinical Services Department. It offers ease of use for administrative tasks and robust customer service, enhancing my overall work efficiency.
Seamless Communication with Minor Lag Issues
What do you like best about the product?
I appreciate RingEX for its ease of use, which makes managing internal communications incredibly smooth throughout the company. The software is highly reliable, providing confidence in its performance across various platforms, including mobile, desktop, and browser, ensuring that no matter where I am or what device I use, my experience remains consistent. I am particularly fond of the instant messaging feature and the capability to make video calls with screen sharing, which facilitates effective, real-time communication and enhances collaboration significantly. The simplicity of the initial setup was also impressive, allowing for a seamless integration into our workflow from the outset. RingEX has proven to be the first and only platform needed for our instant messaging requirements, demonstrating its comprehensive functionality and robust design.
What do you dislike about the product?
Sometimes the video/voice calls are laggy, but I'm not sure if it's on our end or RingEX's intermediate servers.
What problems is the product solving and how is that benefiting you?
I use RingEX for effective, real-time communication and group calls, enjoying its ease of use, reliability, and cross-platform access on mobile, desktop, and browser.
Effortless Setup and Outstanding Support
What do you like best about the product?
Setting up and using it is straightforward, and I have never experienced any issues with dropped calls. If a problem does arise, their support team is excellent to work with and always resolves issues quickly and efficiently.
What do you dislike about the product?
We have been using the product for some time now and have not encountered any problems or found anything we dislike about it.
What problems is the product solving and how is that benefiting you?
The SMS feature makes it easy for us to quickly connect with a large number of customers.
All-in-One Communication Powerhouse for Daily Productivity
What do you like best about the product?
Very Robust Features that I can use as Tools through out my Day, from Making and taking calls, Video Conferencing, with Screen sharing, and soft phone.
What do you dislike about the product?
I find Googling my questions get faster results than knowledge base articles
What problems is the product solving and how is that benefiting you?
As a Project manager, the video conferencing with screen share has saved so much driving and time to review programming information and to provide remote training.
The Good and Bad of RingCentral
What do you like best about the product?
I like how streamlined a lot of the processes are. It is easy to add users and queues.
What do you dislike about the product?
I do not like that you cannot pre-template users or queues. Having to manually toggle recording on for queues and users is highly frustrating and easily forgotten.
What problems is the product solving and how is that benefiting you?
RingEX is allowing us to connect with clients without needing to be physically onsite.
Reliable Performance and Outstanding Support Every Day
What do you like best about the product?
Our company uses RingEX across multiple departments and it works well every day. Whenever we do run across an issue, the RingEX Support team is very responsive and courteous.
What do you dislike about the product?
We have not had any major issues or concerns.
What problems is the product solving and how is that benefiting you?
We need a centralized platform to handle several hundred phone calls every day, both inbound and outbound. RingEX solves that and does it well.
Effortless Setup and Daily Use—RingEX Exceeds Expectations
What do you like best about the product?
What I like most about RingEX is how simple and easy the system is to use. We recently switched from a cumbersome Cisco setup, and the difference has been huge. Everything is easier to navigate, and finding what you need is quick. The implementation was straightforward, and their customer support has been great from the start. The feature set is solid, and I haven’t run into anything I couldn’t do. Integrating RingEX with other apps, such as Teams, was quick and painless. I use the system every day and couldn’t be happier.
What do you dislike about the product?
I have yet to find anything that I don't like about the system.
What problems is the product solving and how is that benefiting you?
This platform has given me peace of mind and I don't have to worry about maintaining servers on premises just for the phone system and having to upgrade to get new features or missing out on features if you don't upgrade. This has increased our uptime and helps us better serve our customers.
Effortless Calling and Crystal-Clear Voice Quality
What do you like best about the product?
The RingEx is very easy to use, it allows you to call and accept call anywhere when you download the Ring central application on your mobile phone. the reception of the voice is very clear. moreover if you have any issues there's tech support is always available to assist you.
What do you dislike about the product?
I couldn't tell anything bad about the products, so far we are satisfied with performance.
What problems is the product solving and how is that benefiting you?
One time we had an issue with the Dial-by-Name Directory. This feature lets callers find extensions by using the dial pad keys to enter an employee’s first or last name. I reached out to the technical support team, and they assisted me in resolving the issue. On that day, I also learned how to set up the DBND and shared the information with my team members.
Reliable Service and Outstanding Customer Support
What do you like best about the product?
Reliable service with great customer service.
What do you dislike about the product?
Pricing. I think pricing is little high compared to other service provider
What problems is the product solving and how is that benefiting you?
First, it solves the issue of app overload. Instead of juggling separate apps for calls, messages, and video meetings, RingEX consolidates everything into one interface. This streamlines my workflow and allows me to collaborate without constant context switching.
Second, it solves the inefficiency of manual note-taking. With RingSense AI, the platform automatically generates summaries and action items from my calls. This benefits me directly by allowing me to focus 100% on the conversation, knowing that the key details are being captured accurately. Ultimately, it saves me time on administrative tasks and lets me focus on high-value work.
Second, it solves the inefficiency of manual note-taking. With RingSense AI, the platform automatically generates summaries and action items from my calls. This benefits me directly by allowing me to focus 100% on the conversation, knowing that the key details are being captured accurately. Ultimately, it saves me time on administrative tasks and lets me focus on high-value work.
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