Why AWS Service Management Connector?

The AWS Service Management Connector are available as plugins/apps to install at no-cost from the ServiceNow Store and Atlassian Marketplace. Customers may incur cost for the AWS services used as well as the licensing for the ITSM tools.

AWS

To learn more about the cost for AWS services integrated to the AWS Service Management Connector, view pricing details of the AWS service:

  • ServiceNow

    Install and configure AWS Service Management Connector (SMC) to any ServiceNow instance to enable provisioning, resource transparency, operations and security incident management on your AWS resources directly from ServiceNow. These integrations enable Enterprises to accelerate migration and AWS adoption at scale through oversight and governance in their declared operational tooling and system of record.

    For integration considerations on your ServiceNow platform

    1. SMC creates custom tables as part of the installations for enabling supported integrations.

    2. SMC has dependency on ServiceNow plugins for managing visibility of resources and aligning with ServiceNow best practices. For more information, see the plugin documentation:

    User Criteria Scoped API

    Discovery and Service Mapping Patterns

  • Atlassian

    Connect AWS Service Management Connector app to any Jira Service Management subscription to begin enabling permission, manage access, and disable AWS products from Jira Service Management. Connecting the two cloud-based systems helps to reduce context switching and increase team productivity. Learn how to get started today by visiting the Atlassian Marketplace to download the AWS Service Management Connector app.

    Note - a Jira Service Management Cloud or Data Center license is required to use the AWS Service Management Connector app.