About Logic20/20
With its diverse cloud experience, Logic20/20's technology practice is adept at assessing, designing, implementing, and fully integrating your AWS cloud solution. We create flexible designs that are meant to evolve with changing technology. Once your solution is in place, our managed services team can continue to manage applications and infrastructure. We invest in our clients for the long term.
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- Sold by Logic20/20
Artificial intelligence powers tools for every step of your customer’s journey, from automated assistants that answer common questions to agent-facing tools that speed up every interaction and uncover cross-sells and upsells. We customize and implement a suite of tools that aligns with your overall business goals and help you achieve your vision of what customer care should be.
- Sold by Logic20/20
We bring together the vital elements that transform your data into a strategic asset—and a competitive advantage, including dta strategy, data science, data engineering, and visual analytics.
- Sold by Logic20/20
Utility emergency operations organizations need real-time data that provides clear insights for informed decision-making during critical situations, efficient management of Public Safety Power Shutoffs (PSPS), and minimized downtime. We develop and deploy insights dashboards that help EOC employees make critical decisions in an emergency. As a foundation, the data ecosystem is scalable and leverages multi-region functionality with a focus on high availability, reliability, and security.
- Sold by Logic20/20
The Retrieval Augmented Generation (RAG) architecture, built on AWS technology, transforms how businesses access unstructured data. Integrated with knowledge management databases, RAG improves search capabilities, enabling users to find precise information quickly from large datasets. This solution streamlines the search process and enhances the relevance of results, helping users make informed decisions.
- Sold by Logic20/20
Customer facing, real-time model leveraging Artificial Intelligence predict customers' need based on their initial message to a human agent or chatbot. Application leads to faster time to resolution and improved customer service metrics.
- Sold by Logic20/20
Automatic speech recognition (ASR) models transcribe customer calls in real-time, integrating with expert assist models, saving transcription time post call, and enabling improved call analytics.
- Sold by Logic20/20
Images from drones, fixed cameras, LiDAR, satellites, and other sources can elevate utilities’ efforts to prevent wildfires, keep field assets in good working order, and mobilize disaster response teams. Logic20/20 leverages the latest in machine learning and AI, including advanced computer vision, to develop impactful asset image analytics solutions. We empower utilities to transform a steady stream of raw images into real-time, data-driven insights that help them protect their assets and safeguard their communities. Through AI image interpretation, we help utilities proactively tackle potential issues before they escalate into significant challenges.
- Sold by Logic20/20
Machine learning models predict customer need and supplies the right information to the agent, automatically and in real-time. Tool makes recommendations for upsell and cross sell and predicts future pain points and questions and provides information to eliminate re-engagement with support team. Agents can focus on value-add tasks, including upsell and cross sell, instead of searching for information across multiple systems.
- Sold by Logic20/20
Logic20/20 helps you assess your current infrastructure, solidify your business goals, and build a cloud strategy that’s laser-focused on your needs and objectives. Then we roll up our sleeves and build your solution in a way that maximizes ROI on your cloud investment.
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