Agentforce Service
Salesforce, Inc.External reviews
6,956 reviews
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External reviews are not included in the AWS star rating for the product.
Efficient and Straightforward with No Complaints
What do you like best about the product?
It is vert efficient and straightforward
What do you dislike about the product?
I don’t really has anything to complain about
What problems is the product solving and how is that benefiting you?
Connecticut externas users with internal ones
Great for Customer Support, but Admin Side Has a Steep Learning Curve
What do you like best about the product?
This tool has been invaluable in helping us support our customers more effectively. It also makes it easier to provide our service representatives with useful knowledge articles.
What do you dislike about the product?
Getting accustomed to the admin side can be challenging, as the learning curve is quite steep.
What problems is the product solving and how is that benefiting you?
It addresses the issue of customer information being scattered across different places. Now, our users are able to view conversations, products owned, and service history all within a single system.
Great User Interface
What do you like best about the product?
The user interface is very slick and friendly
What do you dislike about the product?
At times some of the workflows are hard to to follow
What problems is the product solving and how is that benefiting you?
Providing effective client support daily
Director
What do you like best about the product?
Case Management is more easier for agents.
What do you dislike about the product?
Licensing is bit expensive when using voice features.
What problems is the product solving and how is that benefiting you?
Helping agents to resolve their customer issues
Great Omnichannel Experience, but Pricey with Add-Ons
What do you like best about the product?
The isnthe posibioity of contact onmicanalmente with ol my clienta with the same experience
What do you dislike about the product?
Maybe the price and his addons, its a little expensive
What problems is the product solving and how is that benefiting you?
Client standarized contactability
Great Features and SLA Queue Survey, but Data Automation Needs Simplification
What do you like best about the product?
The complete function with sla queue survey
What do you dislike about the product?
The fact that the data automation is with lot config
What problems is the product solving and how is that benefiting you?
The demand management from the customere
Flexible Service Model, but Limited Customization for Email-to-Case Logic
What do you like best about the product?
I love the flexibility to build out a service model that fits our business needs.
What do you dislike about the product?
At times, I have encountered certain limitations that appear to lack customization options. For instance, I wish there were a way to further modify the logic behind email-to-case functionality. I have experienced situations where someone uses 'reply all' and attempts to open a new case, but instead, the message is appended to the existing case, causing the request to be overlooked.
What problems is the product solving and how is that benefiting you?
We wanted a way to internally track cases within Salesforce, instead of it being desynchronized with Service now.
Great Out-of-the-Box Features, but Some Are Hard to Discover
What do you like best about the product?
There is a lot of functionality out of the box to get going without much setup.
What do you dislike about the product?
Some of the features are obscure and require a lot of reading to figure out.
What problems is the product solving and how is that benefiting you?
Helps my customers get faster responses from my team
Efficient Customer Service with Service Cloud
What do you like best about the product?
Service cloud allows are agents to quickly service customers with ease.
What do you dislike about the product?
I like service cloud. Nothing negative to say at this time. Na
What problems is the product solving and how is that benefiting you?
One application to service retail and credit card customers.
Easy Admin Operation and Clear Data Visibility
What do you like best about the product?
For admin, easy to operate. Can see the data easily.
What do you dislike about the product?
It’s big platform, for the new user need to take many times to get familiar, I know is every platform is like this, but maybe there is more easy way I just don’t know
What problems is the product solving and how is that benefiting you?
User can find answer at their own, save time for the email communication between user and admin
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