Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Robust System
What do you like best about the product?
Love all the potential features and customizations that can be implemented.
What do you dislike about the product?
Time consuming and costly to implement all the different features.
What problems is the product solving and how is that benefiting you?
Having a centralized hub that gives a 360 view of our clients and their data.
- Leave a Comment |
- Mark review as helpful
Useful and customizable tool for large and small businesses
What do you like best about the product?
The capabilities of the tool to configure and customize on ourself a large amount of things, the power of the data accessibility in a very fast way considering the quantity of crossed data combined to a complex user interface (complex but efficient).
What do you dislike about the product?
Definitly the price. The price is growing up as fast as the team. Consider another tool or seeing options with other editors already (or not) implemented in the company isn't obvious.
What problems is the product solving and how is that benefiting you?
Lack of customer information, customer service processes not aligned, losing time on inappropriate tasks, etc.
This SFSC the team is more productive, the processes are aligned accross the internal teams, the scalability is interesting.
This SFSC the team is more productive, the processes are aligned accross the internal teams, the scalability is interesting.
Worth the initial setup
What do you like best about the product?
There is tremendous versatility with the service cloud. The variety of features is great. The ability to integrate with various systems is great and reduces our workload quite a bit.
What do you dislike about the product?
Initial implementation can be a bit overwhelming. Also, it feels as though there is a lot of change to be managed with Salesforce. This can require a non-insignificant amount of training to stay up to date.
What problems is the product solving and how is that benefiting you?
Salesforce lets us have a clear picutre of the communications that are happening with our members. We are able to draw insights that we never had before.
Straightforward and easy to follow.
What do you like best about the product?
A lot of features and functionality - multi-tasking made simple.
What do you dislike about the product?
There's definitely a learning curve and requires a bit of a technical discipline.
What problems is the product solving and how is that benefiting you?
Case management and routing with easy to access client information and tracking.
Loving how this works with nonprofit cloud
What do you like best about the product?
I love how I was able to move from NPSP to nonprofit cloud and use service cloud seamlessly.
What do you dislike about the product?
There are just so many options and settings it takes a while to setup, but that is a good thing as well because it shows how much you can do.
What problems is the product solving and how is that benefiting you?
Running nonprofits in a way that helps them succeed.
Comprehensive CRM Solution with Room for Improvement
What do you like best about the product?
- Highly customizable to fit various business needs
- Excellent integration capabilities with other Salesforce products and third-party apps
- Excellent integration capabilities with other Salesforce products and third-party apps
What do you dislike about the product?
- Steep learning curve for new users, especially with complex customizations
- User interface can sometimes feel cluttered or overwhelming
- User interface can sometimes feel cluttered or overwhelming
What problems is the product solving and how is that benefiting you?
Helping sales and admins
Comprehensive Customer Support application
What do you like best about the product?
The service cloud console provides agents with the flexibility to work on various cases while also providing access to parent tabs. The addition of the lightning pages and applications has provided admins the ability to add useful components to the page, streamlining processes.
What do you dislike about the product?
Entitlements are verify helpful but, as an admin, is hard to get your arms wrapped around the process and some fields are required on the record in order for the milestones to start working. This information is not clearly stated and could use an update to the configuration to make it more intuative.
What problems is the product solving and how is that benefiting you?
The service conslole provides agents with all the necessary tools to perform their jobbs. Routing tickets based on status or skills streamlines case assignments and balances workload. The ability to integrate a telethony system also provides a way to lower call handle time and after work time.
good plataform.
What do you like best about the product?
The module Cases is process good for users and accounts.
What do you dislike about the product?
configurate flows for colaboration BU (flow)
What problems is the product solving and how is that benefiting you?
Create news workflows for users by sectors.
START UP PROJECT TO SERVICE AN HELP DESK TO SERVE CUSTOMERS
What do you like best about the product?
REGISTER CASE AND ACTIVATE A CHATBOT SERVICE
What do you dislike about the product?
COST ABOUT CHATBOT MESSAGES AND PRICE OF LICENSES
What problems is the product solving and how is that benefiting you?
TO ORGANIZE CASES AND REGIOSTER THEM IN A CUSTOMER OVERVIEW
HEAD OF SALES PERFIRMANCE
What do you like best about the product?
Can act more quickly
find the right information easily
connect on projects
share competitive data
find the right information easily
connect on projects
share competitive data
What do you dislike about the product?
ergonic and ux
need to duplicate manually dashboards and reports
need to duplicate manually dashboards and reports
What problems is the product solving and how is that benefiting you?
to track and trace each claim
showing 1 - 10