Agentforce Service
Salesforce, Inc.External reviews
6,956 reviews
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External reviews are not included in the AWS star rating for the product.
Effortless Setup and Effective Customer Management
What do you like best about the product?
I find Salesforce Service Cloud to be very easy to use with all necessary features available right out of the box. It effectively helps in tracking time to resolve tickets, provides an escalation path, and allows for tracking points of connection with the client. Email to case is particularly useful for managing operations. The intuitive design and comprehensive features have met my needs, making it a product I would choose again. Overall, I have been highly satisfied, which is why I am likely to recommend it to others.
What do you dislike about the product?
H Nothing
What problems is the product solving and how is that benefiting you?
I use the product to manage client support efficiently, tracking resolution times, escalation paths, and client interactions effortlessly.
Great Einstein Bots, But High Cost and Steep Learning Curve
What do you like best about the product?
It comes with Einstein bots and that is a big plus for us
What do you dislike about the product?
High cost and per user pricing and a steep learning curve
What problems is the product solving and how is that benefiting you?
Fragmented communication, slow resolution times
Flexible Service Console and Omni-Channel, but Needs Better Outlook Integration
What do you like best about the product?
I like the service console and how you can tailor it. It's great you can connect multiple channels using omni-channel. Case management including escalation is easy.
What do you dislike about the product?
Integrating agentforce with our email service, like Outlook, would be very helpful. Most of our team prefers to handle their emails directly from Outlook. While automation can be managed in Salesforce, being able to stay within Outlook would make things much more convenient.
What problems is the product solving and how is that benefiting you?
The automatic creation of cases and the autofill feature for certain fields make it much faster for agents to respond to client queries. This increased speed helps lower human costs, and our customers are pleased when they receive prompt answers.
Goodgeee
What do you like best about the product?
My whole sales team is using and service for the services.For that services, and our operation is
What do you dislike about the product?
Need to operate this is a very good product.And we are using very aggressively, and we want to love to give the references
What problems is the product solving and how is that benefiting you?
Fourteen picture is no problem as such rid to the service law.We are strict
Service cloud
What do you like best about the product?
Service Cloud provides us with a unified interface, giving us instant access to all the information we need to support our customers effectively.
What do you dislike about the product?
Service cloud is best in class. No issue.
What problems is the product solving and how is that benefiting you?
Switching between multiple systems.
Comprehensive Customer 360 and Omnichannel Features with Great Customization
What do you like best about the product?
The platform offers a comprehensive Customer 360 view along with strong omnichannel capabilities. It enables customization, allowing for a more personalized experience.
What do you dislike about the product?
Sometimes, the tabs on the console can be a bit messy.
What problems is the product solving and how is that benefiting you?
It allow our clientes yo give a better customer experience for their customers
Great Email Features, But challenges with images and Attachments in Email to Case
What do you like best about the product?
Email capabilities, email to case functionality and the ability to capture data on cases and close rates and time easily
What do you dislike about the product?
Images and attachments in email to case make it clunky for users using email to case
What problems is the product solving and how is that benefiting you?
Servicing use cases for client calls in our commercial banking space and also helping with deposit account opening
Service Cloud: Fast, Intuitive, and Great for On-the-Go—Minor Loading Issues
What do you like best about the product?
Being able to move fast in an organization is key and with Service Cloud, we’re able to do just that! Very intuitive and being able to be on the go is key!
What do you dislike about the product?
Sometimes loading is rough. But otherwise I always get what I need.
What problems is the product solving and how is that benefiting you?
rather than dealing with emails and lack of visibility, Service Cloud supports that and more
Customizable Salesforce Service Cloud, but Needs Better Multi-Layer Viewing
What do you like best about the product?
Salesforce Service Cloud can be so easily customize to fit our processes.
What do you dislike about the product?
Seeing multiple layers at once from a view would be nice.
What problems is the product solving and how is that benefiting you?
We have not implemented this yet.
User-Friendly Interface but Slow Loading Times
What do you like best about the product?
It is modern and has nice look and feel.
What do you dislike about the product?
Sometimes pages load very slow and somewhat difficult to locate stuff.
What problems is the product solving and how is that benefiting you?
Easy for the service agent to help clients
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