Agentforce Service
Salesforce, Inc.External reviews
6,956 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Easy Multi-Channel Service, But Missing Twilio Integration
What do you like best about the product?
Easy to implement multi channel service.
What do you dislike about the product?
Channels does not cover a Twillio integratio
What problems is the product solving and how is that benefiting you?
Covering customer requests and held agents tornadoes help our customers
Valuable for Client Service, Setup Challenges
What do you like best about the product?
I appreciate how Salesforce Service Cloud is helping us to service our clients much better, which is a win-win situation for us. I find the way it is able to answer customer questions very impactful, enhancing client service significantly.
What do you dislike about the product?
I found setting up Salesforce Service Cloud to be a bit difficult. There were challenges primarily related to data that was quite unstructured, which complicated the onboarding process. Additionally, I wish that the process could be made simpler overall.
What problems is the product solving and how is that benefiting you?
I find Salesforce Service Cloud helps us service clients much better, enhancing client service and making a positive impact.
Great MIAW Feature for Multi-Channel Salesforce Integration
What do you like best about the product?
MIAW feature which will help to integrate Salesforce with multiple channels
What do you dislike about the product?
There is nothing specific I don’t like about service cloud.
What problems is the product solving and how is that benefiting you?
Save customers time
Great Customer Service Features
What do you like best about the product?
Multiple features to help servicing customers
What do you dislike about the product?
The setup could be a little user friendly for the admins
What problems is the product solving and how is that benefiting you?
Save customer service time
Unified Customer View and AI Insights Boost Support Efficiency
What do you like best about the product?
I appreciate the unified customer view, the automation tools, and the AI-driven insights, all of which help enhance support efficiency and boost customer satisfaction.
What do you dislike about the product?
It can be complex to configure, requires training, and licensing costs can be high for smaller teams.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud addresses the challenges of fragmented customer support and delayed response times by bringing cases together in one place, streamlining workflows through automation, and enabling quicker, more personalized service—all within a single platform.
Great Adaptivity, But Outdated UI
What do you like best about the product?
Adaptivity. Service agents can start using the system without a lot of training
What do you dislike about the product?
Old UI needs to be improved. Add the SLDS 2 would help
What problems is the product solving and how is that benefiting you?
Service agents can login and pick up cases
Simple Case Management, but Configuration Can Be Overwhelming
What do you like best about the product?
Easy case management and easy to configure.
What do you dislike about the product?
It is too easy to configure and requires heavy implementation investment.
What problems is the product solving and how is that benefiting you?
Case management
Easy Setup, but Key Features Like Case Comments Are Deprecated
What do you like best about the product?
Ease of use and setup out of the box, it is great!
What do you dislike about the product?
Certain features that are always used are depreciated such as case comments
What problems is the product solving and how is that benefiting you?
It is helping our customer support work more efficiently
Great Cases, But Nothing to Dislike
What do you like best about the product?
Case Management is the best place to start
What do you dislike about the product?
Can be difficult to setup automations and integrations
What problems is the product solving and how is that benefiting you?
Case management
Great Connectivity and Case Management, but Disappointing Console and Performance
What do you like best about the product?
Connectivity to phone solution and case management.
What do you dislike about the product?
I don’t like console screen and low performance.
What problems is the product solving and how is that benefiting you?
Efficiency for the customer and support team
showing 51 - 60