Agentforce Service
Salesforce, Inc.External reviews
6,956 reviews
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External reviews are not included in the AWS star rating for the product.
Effortless Setup, Speeds Up Our Support Service
What do you like best about the product?
I love Salesforce Service Cloud for its case management and email management features, which have significantly improved our support service speed. The setup process was very easy, supported by helpful guides. Additionally, the omnichannel capabilities are amazing, making it a valuable tool for us.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
I use Salesforce Service Cloud for case management, which speeds up our support service considerably, improving efficiency and customer satisfaction.
Efficient Storage and Easy Organization with Salesforce
What do you like best about the product?
I find the additional storage provided by Salesforce Service Cloud to be very helpful for storing our data. The organization of storage is also beneficial for us. It's working well, which contributes to my positive experience. As a result, I would rate my likelihood of recommending it as a ten.
What do you dislike about the product?
I found it challenging needing to train others on how to use Salesforce Service Cloud.
What problems is the product solving and how is that benefiting you?
I find the product provides more storage, which is helpful in organizing and storing our data effectively.
Centralized Service with Personalized Support
What do you like best about the product?
It’s a centralized service with personalized support.
What do you dislike about the product?
Complex system that requires familiarity.
What problems is the product solving and how is that benefiting you?
Allows smooth and fast customer support.
Cases Are Helpful, but Access Could Be Improved in Salesforce Service Cloud
What do you like best about the product?
What's helpful about Salesforce Service Cloud is Cases
What do you dislike about the product?
What is least helpful is not easily having access to
What problems is the product solving and how is that benefiting you?
Consoles
Great for Company Data, but Integration Could Be Easier
What do you like best about the product?
I use to the data of my company and to integrate with sf
What do you dislike about the product?
It could be easier to integrate all data bases
What problems is the product solving and how is that benefiting you?
Integrate date
Great Daily Tool, But Sometimes Complicatedsy
What do you like best about the product?
It is really amazing and I love using it every single day
What do you dislike about the product?
That’s kind of complicated some times and
What problems is the product solving and how is that benefiting you?
To being able to reach all of my costumers
Great Out-of-the-Box Features, but Customization Can Be Tricky
What do you like best about the product?
We are really new into the platform and I think the out of the box features are the best part.
What do you dislike about the product?
It’s more of a personal thing, but sometimes I find it hard to actually personalize things to our org
What problems is the product solving and how is that benefiting you?
I think it’s solved our outdated case mgmt platform and gives us something with future scalability
Great Connectivity, but Account Management Still Needs Improvement
What do you like best about the product?
Connectivity of customer interactions is easier and well structured
What do you dislike about the product?
Account management was a struggle in lightning and hasn’t changed much to service cloud
What problems is the product solving and how is that benefiting you?
This allows us to capture customer interactions in a sem-structured way alerting us to report and analyze the data
Great UI, but Advanced Featuresgreat ui Require Coding
What do you like best about the product?
Improve ui look and feel for a best experience
What do you dislike about the product?
For advanced feature is neede coding for using
What problems is the product solving and how is that benefiting you?
Gel the agent to efficient the experience
Great Multichannel Support, but High Costs for Licensing and Customization
What do you like best about the product?
how it empowers customer service teams to deliver faster, more personalized, and efficient support across multiple channels.
What do you dislike about the product?
Licensing, add-ons, and customization can be expensive
What problems is the product solving and how is that benefiting you?
Customers contact us via phone, email, social, chat, etc., but our team struggles to manage it all in one place. It helps being a central location
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