Agentforce Service
Salesforce, Inc.External reviews
6,956 reviews
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External reviews are not included in the AWS star rating for the product.
SalesForce
What do you like best about the product?
SalesForce is an easy to use tool to track revenue and growth, keep track of goals and drive efficiency.
What do you dislike about the product?
It's hard to find disadvantages, but if I have to, I would say that it sometimes gets bogged down, but that might be a result of the server or connection speed, not the program itself.
What problems is the product solving and how is that benefiting you?
Remaining compliant by keeping up with annual reviews required by federal regulatory agencies. Benefits realized have been goals reached by various advisors in the firm due to increased efficiency through use of SalesForce.
SalesForce is a force to be reckoned with
What do you like best about the product?
I love that I don't have to take a class in order to use it. I can run reports, create new ad hoc reports off of cases all in moments.
What do you dislike about the product?
I have no issues with SalesForce.com or the product.
What problems is the product solving and how is that benefiting you?
Support, Social Media, retention boost and fantastic listening posts.
ECommerce Salesfoce Review
What do you like best about the product?
What I like best about Salesforce is the fact that it combines all your communication ECommerce channels - email, online chat, notes and order management.
What do you dislike about the product?
I don't think I dislike anything about it.
What problems is the product solving and how is that benefiting you?
Integrating all communication channels into one platform is a problem we solved. The benefits to this are priceless.
Recommendations to others considering the product:
Test it out! Give it a try you may really enjoy using it for all your ECommerce needs.
Easy to Learn
What do you like best about the product?
I love how simple the basics were to learn. I was brand new to salesforce, and within an hour of training I was able to learn everything I needed for my job. Now I have went on to work on expanding my skills via Salesforce Trailhead, and pleased with the simple step by step training they offer.
What do you dislike about the product?
I honestly haven't had any dislikes so far. However I only use a small portion of Salesforce.
What problems is the product solving and how is that benefiting you?
I ise Salesforce only for researching clients for our sales reps, so for me the biggest benefit is being able to work remotely from home.
Main Person interacting in Desk.com
What do you like best about the product?
I like all partiicpants can view the matter individually with out clogging up individual emails
What do you dislike about the product?
It's been slow in the Classic Agent for several months when Resolving numerous cases
What problems is the product solving and how is that benefiting you?
Having material in one place, allowing templates and assignment all in one place.
Recommendations to others considering the product:
A great go to area for multiple users keeping info in one place for all view, comment and even respond to client
Helpful
What do you like best about the product?
Quick responses to questions I have. I use salesforce a lot in my job so I have a lot of questions.
What do you dislike about the product?
Don't understand what I'm asking because I do usually have a lot of questions. It would be easier to immediately start a live chat.
What problems is the product solving and how is that benefiting you?
Report issues
SFDC Service Cloud Review
What do you like best about the product?
Ease of use, content and flexibility, ability to collaborate
What do you dislike about the product?
Too many screens to navigate, irrelevant content included
What problems is the product solving and how is that benefiting you?
Identity and Access management. Available content
Recommendations to others considering the product:
Compare and contrast
Cases Management Tools with Multi Channel Capability and Fit Perfectly to Support Contact Center
What do you like best about the product?
desk.com have support for email, live chat, twitter and facebook. Have clear case management function, with simplify report that fits the needs
What do you dislike about the product?
Currently cannot support my company POP email, so need to forward from the source email
What problems is the product solving and how is that benefiting you?
Supporting customer, complaint handling, product inqury, follow up
Recommendations to others considering the product:
In term of pricing more or less are the same with other software alike, but desk.com give just the right tools to help you with case management and implementing your contact center.
Consultant / System Administrator
What do you like best about the product?
- Service Cloud Console and Feedback tracking the conversation between the client and CC team
- Solution, Knowledge Base and topic, auto recommend
- Om-ni Channel
- Milestones & SLA monitoring
- Approval Processes
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- Solution, Knowledge Base and topic, auto recommend
- Om-ni Channel
- Milestones & SLA monitoring
- Approval Processes
-
What do you dislike about the product?
- FAQ knowledge articles application is very old and contains so many bugs, that make it very hard to customize and implement quickly
- Service Contract is not powerfull in term of support contract management,
- No Mass Email Marketing Campaign
- Live chat
- Difficult to integrate Softphone
- Service Contract is not powerfull in term of support contract management,
- No Mass Email Marketing Campaign
- Live chat
- Difficult to integrate Softphone
What problems is the product solving and how is that benefiting you?
Implement full Service Cloud for company including:
- Case Management,
- Support Process Automation
- SLA with Entitlement,
- Milestones,
- Campaign Management,
- Knoweldge Articles & FAQ Implementation
- CTI
- Mass Email
- Case Management,
- Support Process Automation
- SLA with Entitlement,
- Milestones,
- Campaign Management,
- Knoweldge Articles & FAQ Implementation
- CTI
- Mass Email
Recommendations to others considering the product:
Very good and easy to implementation for basic functionalities for Case Management & Customer Service including SLA monitoring, reduce a lot of Email communication, can track email conversation of CC team with client, integrate the Knowledge base to manage solution,
Beautiful and easy to navigate through Service Cloud Console but quite challenge for new users to implement and setup the console without the help from Consultant
Beautiful and easy to navigate through Service Cloud Console but quite challenge for new users to implement and setup the console without the help from Consultant
It has been a great experience working on Desk.com especially with the Desk app on the mobile phone.
What do you like best about the product?
Desk allows me to customize the fields the way I want which is great. I am very happy that Desk has a mobile app so I can resolve customer queries on the Go and even on holidays I need not worry to open my Mac.
What do you dislike about the product?
The mobile app has certain limitations though that if I receive a new ticket I do not receive a notification always. If this can be looked into. Even for any Open tickets I do not receive any notifications. I need to open the app and then check.
Also I have to refresh the app in order to view a New/Open ticket.
Also I have to refresh the app in order to view a New/Open ticket.
What problems is the product solving and how is that benefiting you?
We use Desk.com to resolve customer queries.
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