Agentforce Service
Salesforce, Inc.External reviews
6,956 reviews
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External reviews are not included in the AWS star rating for the product.
Easy to navigate, easy to keep track
What do you like best about the product?
That you can label your conversations, tag them and apply macros so that they all compile into one place.
What do you dislike about the product?
that the TalkDesk feature isn't so clear, calls often drop.
What problems is the product solving and how is that benefiting you?
You can save and search any correspondence or detail of a correspondence. It's helped me get out of some tricky situations!
Student Services
What do you like best about the product?
easy to input contents from Access to Salesforce
What do you dislike about the product?
not found yet. It is comprehensive tool.
What problems is the product solving and how is that benefiting you?
great tool for storing students' documents for non-profit
Recommendations to others considering the product:
comprehensive
great tool for lots of different purposes
What do you like best about the product?
I like the multi-functionality of Salesforce. It covers basic needs and allows access from everywhere, but also has the ability to develop and grow alongside a business. I definitely like how the different elements come together to help with visibility and trackability.
What do you dislike about the product?
There is definitely an element of learning to work within Salesforce. It is mostly intuitive but still lacks the ability to be as flexible as more basic tools like Microsoft Office Excel.
What problems is the product solving and how is that benefiting you?
using it to track the sales pipeline and improve cross business visibility. We have definitely improved access to certain documents and information by having it accessible to all those with Salesforce. This has decreased email traffic and improved reporting and information access
Salesforce in Small Business Reatil Enviornment
What do you like best about the product?
I loved how easy it was to use Salesforce. All of the employees enjoyed using it and we were able to connect on there on a daily basis. It was a great platform for us to share customer/ sales information with one another.
What do you dislike about the product?
There wasn't anything that I disliked about using salesforce. As an employee, I found it very useful!
What problems is the product solving and how is that benefiting you?
Salesforce is great for small businesses! It was a great resource for us to keep in contact and share pertinent client info with all employees in the business. We were able to share sales goals, tips, and recognize employees who exceeded sales performance.
Underwriting Analyst
What do you like best about the product?
The customization and the data aggregation for reporting
What do you dislike about the product?
There isn't much that I dislike about Salesforce, sometimes all of the options for customization can be overwhelming.
What problems is the product solving and how is that benefiting you?
Compiling and exporting data, tracking deals as they move through a workflow, creating reports
Customer Service Rep
What do you like best about the product?
Practical and efficient database to keep up with large amount of accounts on a daily basis
What do you dislike about the product?
It can work a little slow at times, crashes depending on browser
What problems is the product solving and how is that benefiting you?
we are helping customer, contractors, interior designers etc, with paint/stain/concrete issues and providing solutions, product or technical supprt
Great Software Solution with Tons of Options
What do you like best about the product?
I love all of the options that SalesForce service cloud allows you to utilize. We are just scratching the surface but the level of customization so far is awesome. You can do pretty much anything with it and it has custom reporting which allows you to create any report you could want.
What do you dislike about the product?
The custom reporting is a double edged sword. It has so many options that it can actually be difficult to navigate and use.
What problems is the product solving and how is that benefiting you?
Service Cloud allows us to interact and service our customers quickly and effectively. It also allows us to host bot an internal and external knowledge base in an easy to access way.
Great Customer Service Solution for Small Company
What do you like best about the product?
Desk makes it easy to create macros (or snippets) for commonly used responses and allows you to create convenient filters and rules to automize and customize many common support processes.
What do you dislike about the product?
Sometimes the setup/relationship between filters and rules can get tricky and strangely-enough the classic version of Desk offers more features than NextGen.
What problems is the product solving and how is that benefiting you?
We use Desk to offer email support for our company. The benefits that we've seen is that Desk really helps us to make customer service responses faster and more intuitive.
Good
What do you like best about the product?
Well organized, a good alternative to spreadsheets for data entry.
What do you dislike about the product?
Not quick to learn, can be difficult to navigate if you aren't sure what you're looking for.
What problems is the product solving and how is that benefiting you?
It's not always straightforward. Once you get the hang of it, its fine but when you're first starting it can be troublesome.
Solid workhorse for tech support
What do you like best about the product?
Integration with sfdc platform ability to customize to business needs
What do you dislike about the product?
Workflow could be improved. Complexity in deploying.
What problems is the product solving and how is that benefiting you?
Tech support
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