Agentforce Service
Salesforce, Inc.External reviews
6,956 reviews
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Web based solutions at your fingertips
What do you like best about the product?
I like that i can use the platform on the go. Mobile and web based programs make my job much easier. I do not have to be at my desk to service my customers and clients. In depth reports and searches make it easier for my to accomplish my tasks
What do you dislike about the product?
Sometimes it can be sluggish as it is web based. I am dependent on the network i am on
What problems is the product solving and how is that benefiting you?
Faster customer service. Problem solving with the platform makes our delivery faster.
Recommendations to others considering the product:
Definitely recommend for ease of use
Very Organized!
What do you like best about the product?
I love that you can put so much information in one place, makes it easy to view customers profiles!
What do you dislike about the product?
How many different steps you have to take to create an issue/assign it to the correct department.
What problems is the product solving and how is that benefiting you?
Customer issues, anything from customers being down to new numbers needed. Its beneficial that we now have an email space where you can see all the cases associated with once customer.
Salesforce
What do you like best about the product?
very easy to understand and navigate. figure out yourself
What do you dislike about the product?
at this time, there isn't anything that I dislike about Salesforce
What problems is the product solving and how is that benefiting you?
We keep customer contact info within Salesforce, log calls and emails, etc.
Use it everyday
What do you like best about the product?
Pretty quick to load with lots of information in one place
What do you dislike about the product?
The look of it, hate how it looks, case creation seems to be glitch at times
What problems is the product solving and how is that benefiting you?
Not much
Salesforce
What do you like best about the product?
Salesforce was easy to use and I was able to toggle between different pages without having multiple tabs or windows open.
What do you dislike about the product?
Within salesforce I found reporting to be challenging and not as robust at first as other tools I have use.
What problems is the product solving and how is that benefiting you?
Reporting on production and documenting clients calls. Being able to pull up and report on issues and agents productivity is useful.
Easy to navigate, user friendly.
What do you like best about the product?
I love how easy the navigation of this system is.
What do you dislike about the product?
My dislikes would be errors when trying to process a request that freezes the system.
What problems is the product solving and how is that benefiting you?
We use service cloud for most member information.
Sales force
What do you like best about the product?
I like the document sharing capability, and how the records are organized. I find it very easy to find what I'm looking for, and to make entries.
What do you dislike about the product?
I felt like it was hard to get used to. I also felt like the initial sign in process was difficult. I also wish you could write in the amount of time vs using only using drop downs.
What problems is the product solving and how is that benefiting you?
You don't duplicate work and you can see what has already been completed.
Salesforce for Call Logs, Reports, And Info Storage
What do you like best about the product?
I like that salesforce can be manipulated and updated for ease of use. Things in our company are constantly changing so being able to have the flows change with everything else makes logging calls simpler and more convenient. I also like the ease of reporting for data pulls.
What do you dislike about the product?
I don't like that the software logs me out after so many minutes without showing you the logout page. Oftentimes when I return from a break it looks like I can still log a call but when i go to the next step I realize I have been logged out and anything entered is gone.
What problems is the product solving and how is that benefiting you?
Salesforce is used on my team primarily for call and feedback/email logging. We can then pull reports to analyze data from these logs. Additionally there is shared information stored here regarding enrollment and schools within our organization.
excellent CRM
What do you like best about the product?
Salesforce tracks everything that would ever need to be tracked in order for organization to take place in the workplace.
What do you dislike about the product?
Since sales force tracks everything, sometimes it is very hard to find a particular piece of information you are looking for
What problems is the product solving and how is that benefiting you?
Organization is the key benefit to salesforce. Instead of filing through paperwork, it is all conveniently located.
Convenient & quick via Salesforce
What do you like best about the product?
I like that I can search properties, as well as employees from one simple search bar.
What do you dislike about the product?
It is not always current, and I need to do further research at times.
What problems is the product solving and how is that benefiting you?
It is easily accessible at my finger tips. I can be on the phone with an employee or resident, and find the answer or contact I need in seconds.
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