Agentforce Service
Salesforce, Inc.External reviews
6,956 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Quite easy to use
What do you like best about the product?
Quite easy to use. I like how easy it is to use this app on my phone when I am away from my laptop
What do you dislike about the product?
Dislike that this app is not super iPhone friendly and that is easier to type on my laptop
What problems is the product solving and how is that benefiting you?
We use this to write therapy notes after sessions so we are capturing the session as soon as they happen
we use salesforce for our crm needs and integrate with Netsuite as it was already designed as such
What do you like best about the product?
its cloud and I feel based on the fact that I used Symantec Act before this is a superior product compared to ease of use and ability to be self taught with inhouse tutorials we haven't really spent much money on hiring additional consultants to help us with training. we did easily hire a new adminstrator.
What do you dislike about the product?
not able to integrate fully with netsuite and we spent a lot of time investigating the integration with consultant from both sides
What problems is the product solving and how is that benefiting you?
we use it to store contracts and retainers for our business so generally it does meet our needs but as indicated for a cloud based software the support was so so when we wented to integrate.
Recommendations to others considering the product:
well you need to use salesforce on a regular basis
Great Organization
What do you like best about the product?
Salesforce offers many ways to organize, attach, and plan.
What do you dislike about the product?
Dated icons within the platform, hard to navigate
What problems is the product solving and how is that benefiting you?
Organization and internal communication
Recommendations to others considering the product:
No additional recommendations
Salesforce Desk is a reliable support ticketing tool
What do you like best about the product?
I really like the navigation and filters. Very user friendly.
What do you dislike about the product?
I wish the latest reply would be in the top of the message when you preview before clicking on the ticket.
What problems is the product solving and how is that benefiting you?
We get user updates and resolve support requests for our websites. Its good to track the types of issues we are seeing to solve recurring problems.
Cloud service
What do you like best about the product?
The features are just about endless. Starting from tracking to adding sandboxes. Ability to sync with other apps.
What do you dislike about the product?
Latency issues, crashing, some of the search tools are wonky
What problems is the product solving and how is that benefiting you?
EVERYTHING is all in one spot. Reducing the amount of apps needed to be used at once.
Recommendations to others considering the product:
Hire admins. There's simply too much functionality and you'll get the most out of your investment.
Awesome
What do you like best about the product?
It's thorough and the format makes it simple to book info.
What do you dislike about the product?
The index could be a lil bigger for people who don't have good vision.
What problems is the product solving and how is that benefiting you?
We can keep easier track of our clients and stay connected with them more efficiently than having a hard copy file.
Recommendations to others considering the product:
Learn more about the system before you place valid contacts in the database, such as a test contact.
Excellent tool for handling cases
What do you like best about the product?
It's a very user friendly environment. Whenever you are handling a case, you can search for previous cases just using a search bar, this can help you to gather information related to your issue which happens to be very useful when you don't know where to start. Also, every time you click on something SF opens a new tab, this way you don't lose the previous tab you were on.
It is a complete tool that is compatible with several platforms.
It is a complete tool that is compatible with several platforms.
What do you dislike about the product?
The process of integration is complicated, however, since this is a technical tool, that's expected.
What problems is the product solving and how is that benefiting you?
Case handling is the problem my company is solving with SF Cloud. As I've said before, some of the information that we need to start with an investigation regarding a case can be found looking into previous cases, action that SF makes pretty simple with the search bar.
It is organized smartly. You can register clients, companies, cases, people by its charge, etc. Also, some cases have milestones, for the agent in charge of a case to know how much time there is left to give response.
It is organized smartly. You can register clients, companies, cases, people by its charge, etc. Also, some cases have milestones, for the agent in charge of a case to know how much time there is left to give response.
Salesforce
What do you like best about the product?
the software is very accurate and personalized based on own needed
What do you dislike about the product?
log access to renew is happen really often
What problems is the product solving and how is that benefiting you?
orders, refund, tracking number. access quickly to info jn order to solve issues
Recommendations to others considering the product:
no
Integrated and configurable service platform
What do you like best about the product?
The best things about Service Cloud are the integration to Salesforce CRM and how configurable Service Cloud is, especially the new Lightning Experience. You can customize case views, priority algorithms, auto-responses, and automatic queue assignments.
What do you dislike about the product?
My current dislikes are mostly tied to the recent change to Lightning Experience from Salesforce Classic. Most of the changes are actually good changes, but with all changes come some hiccups. Emailing into a case is not a default behavior for the new Lightning Experience, and when we added it in, it is currently only configured so that you can respond to the most recent thread. Additionally, the inline case editing hasn't been fully polished yet, which can cause some strange behavior when editing multiple fields.
What problems is the product solving and how is that benefiting you?
We use Service Cloud for L1, L2, and L3 support teams to track cases, for our integrations team, and for handling custom client data requests. We previously used Desk.com and Service Cloud is a massive step up from Desk, so it would be hard to list all the benefits. One of the largest benefits is that we use Salesforce CRM on the Sales and CS side, so using Service Cloud brings all that data into the same location so that everyone has the same data about a client's current state.
Recommendations to others considering the product:
If you are already using Salesforce CRM, then you should definitely be using Salesforce Service Cloud. You will need someone familiar with Salesforce to take on the project of customizing the setup to work the way you want, but after that it will be smooth sailing.
Very helpful program
What do you like best about the product?
I enjoy the user friendly database and the add ons.
What do you dislike about the product?
It was sometimes a little overwhelming and had alot of information.
What problems is the product solving and how is that benefiting you?
We had a hard time keeping track of all of our clients. We have enjoyed having an easy to use database.
Recommendations to others considering the product:
It will take awhile to get used to.
showing 2,731 - 2,740