Agentforce Service
Salesforce, Inc.External reviews
6,956 reviews
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Robust features
What do you like best about the product?
Level of detail availablekeepsthings organized
What do you dislike about the product?
Lack of two way intacct integration and push back into Salesforce
What problems is the product solving and how is that benefiting you?
Organization of sales and full cycle through to billing
Salesforce is a great CRM
What do you like best about the product?
Salesforce is a great CRM tool that is very flexible and robust.
What do you dislike about the product?
Developers are hard to find and kinda expensive.
What problems is the product solving and how is that benefiting you?
Sales and customer service for our ministry.
It gets the job done and is flexible
What do you like best about the product?
It is flexible to do almost anything you want it to do.
What do you dislike about the product?
It costs a lot of money and expertise to do what you want it to do. I feel like my organization never has enough experts changing this to suit your needs.
What problems is the product solving and how is that benefiting you?
Benefits is automation plugged into market and calendars on an Enterprise level.
Best when used with the SFDC service cloud
What do you like best about the product?
Easy searching and view of client cases.
What do you dislike about the product?
Disconnected from CRM/customer journey. Ability for cases to 'hang' open/unresolved for extended length of time.
What problems is the product solving and how is that benefiting you?
Client support ticket management.
Recommendations to others considering the product:
Use the service cloud!
Business Development
What do you like best about the product?
I liked how easy it is to use this product. It is integrated with Salesforce.com and makes it easy to view customer profiles and information.
What do you dislike about the product?
I wish it was a little more cost effective.
What problems is the product solving and how is that benefiting you?
Desk.com offers great customer service and responding to customers fast. Running quick reports for management. Helps to grow our customer base.
SFDC user from several companies
What do you like best about the product?
Single point of record for all customer records!
What do you dislike about the product?
Pulling reports is very hard for customer-facing teams, will often need help from an SFDC admin.
What problems is the product solving and how is that benefiting you?
Teams are aligned and all have the updated information.
Solid basic functionality
What do you like best about the product?
Simple to use and administer. The email to case is the best feature.
What do you dislike about the product?
too much company marketing from the company. Just improve the basics and stuff with the fluffy add ons
What problems is the product solving and how is that benefiting you?
customer issues
Great Application for Client Support and Management
What do you like best about the product?
It is a very versatile tool with a lot of features to organize customer data. I primarily use it for working with clients on support cases and questions. It's great to have all data in one place. And even if you have to link to other sources such as Jira, it works pretty well.
What do you dislike about the product?
This is not really a dislike but because it is so versatile, it has so many functions sometimes the setup/configuration can be a little complicated as a lot of changes in switches can cause some unexpected changes in the view that you are used to. We have a dedicated team that works on these customizations and ensuring a smooth workflow.
What problems is the product solving and how is that benefiting you?
It is a useful tool to encompass all customer data and projects in one place so that colleagues can see all the progress on any customers at any given time as long as the data has been manually updated.
Recommendations to others considering the product:
I have not used others, but I think it is very versatile and robust with a lot of opportunities to link with other applications, if needed.
Great service with many nice features
What do you like best about the product?
Integrated phone panel in the bottom bar is essential to our business. Lets the agents take/make calls all while staying within the flow of the Service Cloud. Nice UI and great integration with the existing Salesforce objects/VisualForce pages.
What do you dislike about the product?
Nothing comes to mind. Does exactly what we need.
What problems is the product solving and how is that benefiting you?
Streamlined process for our agents. Consistent UI makes for a familiar experience wherever they navigate to.
Being able to completely serve a member directly from the case has allowed up to cut down on interaction times and makes the whole process a lot smoother
Being able to completely serve a member directly from the case has allowed up to cut down on interaction times and makes the whole process a lot smoother
Recommendations to others considering the product:
Really figure out what you are going to be using it for. There are a ton of options to tailor it for many specific needs.
Neat product
What do you like best about the product?
I did not realize how high a capacity that Salesforce had for storing data until I started using it on a program that I helped develop. I also did not realize how many organizations use Salesforce, it makes for a lot more compatibility among different organizations and makes it simpler for more companies to use the same software for tracking and entering data, for instance.
What do you dislike about the product?
Sometimes there was more detail to keep track of in a record than I would like, but it made the reports look better that could be exported in a spreadsheet.
What problems is the product solving and how is that benefiting you?
I didn't encounter any personal problems in Salesforce when I was using it. We had some collaboration with information technology to help improve the form submission for registrants and enable the submissions to show up in Salesforce, but the information technology team helped a lot.
Recommendations to others considering the product:
Do your homework and see what softwares that your organization will use that will make Salesforce a viable option, see if anyone in your organization already knows how to use the program or knows someone that knows how to apply Salesforce to your particular project needs and expertise of the team.
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