Agentforce Service
Salesforce, Inc.External reviews
6,956 reviews
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Great for keeping track of communication history!
What do you like best about the product?
I like that I can keep track of my students/clients and note how often we are communicating with them
What do you dislike about the product?
I dislike that it will not automatically merge duplicate contacts
What problems is the product solving and how is that benefiting you?
Definitely see the benefits of being able to keep track of previous contact and conversations
Salesforce for Case Management
What do you like best about the product?
Salesforce is intuitive, easy to use, able to be migrated with outside systems, and aesthetically appealing.
What do you dislike about the product?
The security piece can be extremely complex for large companies.
What problems is the product solving and how is that benefiting you?
Case management
Rajesh review
What do you like best about the product?
Ease of configuration and ease of use and
What do you dislike about the product?
Call center plugin does not work and switch to lightning is impacted
What problems is the product solving and how is that benefiting you?
Call center
Service Cloud is the Best
What do you like best about the product?
Service cloud's ease of use is great! I was able to teach my team the "works" within minutes!
What do you dislike about the product?
Pricing is not as efficient as I'd like, it'd be much better if it aligned with our revenue.
What problems is the product solving and how is that benefiting you?
Able to reach my customers much sooner than before
Recommendations to others considering the product:
Don't look elsewhere, Salesforce has everything you need!
Connecting the Client Experience
What do you like best about the product?
The flexibility of the platform is second to none and saves us time and energy.
What do you dislike about the product?
Cost is difficult to stomach sometimes as we add users
What problems is the product solving and how is that benefiting you?
Connecting the entire client experience into one place including reporting
Service Cloud makes my customer happy
What do you like best about the product?
easy to setup, and easy to use allows the support rep to get the full picture
What do you dislike about the product?
expensive and required integrator to setup
What problems is the product solving and how is that benefiting you?
manages all the cases
ServiceCloud ?Info
What do you like best about the product?
I love ServiceCloud. I used the console and all the good features
What do you dislike about the product?
There are some customizations which are not possible
What problems is the product solving and how is that benefiting you?
contact management
Service requests
What do you like best about the product?
Keep customer happy with a single platform
What do you dislike about the product?
No whatsapp integration but i believe that in future will be possible
What problems is the product solving and how is that benefiting you?
All channels in one place
Recommendations to others considering the product:
For sure
Salesforce Service in many ways
What do you like best about the product?
Scalability of platform and multiple use cases
What do you dislike about the product?
Cost of licensing - and annual prices increases
What problems is the product solving and how is that benefiting you?
Problems: Central hub for customer information, back office order processing, case management for IT help desk
Benefits: Increased productivity, increased accuracy, improved efficiency
Benefits: Increased productivity, increased accuracy, improved efficiency
Great User friendly!
What do you like best about the product?
This is very user-friendly for our clients and easy to install.
What do you dislike about the product?
Slow upload sometimes but may be our internet.
What problems is the product solving and how is that benefiting you?
None.
Recommendations to others considering the product:
Definitely worth trying!!! You won't regret it.
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