Agentforce Service
Salesforce, Inc.External reviews
6,956 reviews
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External reviews are not included in the AWS star rating for the product.
Zendesk simplified our IT support queues
What do you like best about the product?
Easy to navigate and sort requests, easy to submit requests for different workflows
What do you dislike about the product?
Knowledge base can be hard to navigate sometimes.
What problems is the product solving and how is that benefiting you?
Salesforce allows our students who contact us for assistance to be routed to the appropriate service professional in a quick and thorough manner and helps us help them.
Desk is great
What do you like best about the product?
Desk is user friendly and easy to navigate.
What do you dislike about the product?
i have had a lot of trouble with reporting - it is hard to build reports and the business insights tool can be very slow.
What problems is the product solving and how is that benefiting you?
Helping customers via email and chat. Tracking the types of inquiries we receive from these customers.
Sales Force Service Cloud
What do you like best about the product?
The software is compact, organized and cuts down on multiple softwares being needed.
What do you dislike about the product?
Lack of customization, multiple clicks to do a simple task.
What problems is the product solving and how is that benefiting you?
Multi-departmental communication, multiple software error gap.
Great ticketing system
What do you like best about the product?
I like the UI. It's really easy to get the hang of where everything is.
What do you dislike about the product?
All of the filters are slightly hard to "wade" through when trying to find the data you need.
What problems is the product solving and how is that benefiting you?
It's a great ticketing system that fully meets our needs.
Admin beginner for Service cloud
What do you like best about the product?
Ability to configure support process and knowledge management
What do you dislike about the product?
complex social media configuration and chatter functionality
What problems is the product solving and how is that benefiting you?
How best social media feedback about a restaurants can be responded in terms of case management
Recommendations to others considering the product:
As a beginner Admin I find it very easy to configure Service cloud for basic business needs.
Customer Success Management
What do you like best about the product?
-Easy to use, syncs with all other programs, access information, remotely still stay in contact, conduct my task list
What do you dislike about the product?
Too big, runs slow, lack of customer support, don't know who to call
What problems is the product solving and how is that benefiting you?
Getting out of spreadsheets
Powerful incident management solution
What do you like best about the product?
Force.com case management comes with 360 view of customer data such as account and purchase history. This make sure one of the most powerful solutions in this area.
What do you dislike about the product?
User experience is not the best since it comes with everything salesforce has but not big deal.
What problems is the product solving and how is that benefiting you?
Customer incident management and 360 view of customer data
Puts our customer 1st
What do you like best about the product?
I think the best part of the Service Cloud is their Omni-Channel functionality that allows us to quickly route the cases ti the reps that have the experience and bandwidth to resolve it quickly.
What do you dislike about the product?
With all relational databases there is a level of customization that's required. Service cloud does require an Admin or in some instances a Developer too.
What problems is the product solving and how is that benefiting you?
Service Cloud allows our reps to have a 360 view of our customer while resolving this isuess lightning fast (pun intended)
Service Cloud Certified Consultant
What do you like best about the product?
Omni channel support capability. Service console features.
What do you dislike about the product?
Knowledge Management can be better. Social media support can be better.
What problems is the product solving and how is that benefiting you?
Contact center efficiency. Reduced call time/issue.
Recommendations to others considering the product:
Great capabilities. Excellent business support.
Service Agent Application
What do you like best about the product?
Best Service App in the Market, Lot of Features Call Center Telephonic Integration, Live Agent, Email to Case , Web too Case, SLA Management , Service Console .
What do you dislike about the product?
Service console app having wired behaviour in some browsers.
What problems is the product solving and how is that benefiting you?
implemented case management system for client
Recommendations to others considering the product:
Service Features
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