Agentforce Service
Salesforce, Inc.External reviews
6,956 reviews
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Great for customer support
What do you like best about the product?
It's easy to use and review case history
What do you dislike about the product?
Case history can be clunky, as well as transferring case to another team.
What problems is the product solving and how is that benefiting you?
It's been a great tool for customer support. There's plenty of space to leave notes and comments, without being limited to character count.
Easiest service interface with supperieor integration options
What do you like best about the product?
I love that this is built on. The Salesforce platform. This means you have unlimited integration and customization options.
What do you dislike about the product?
I wish there was a timer on cases that was native to the platform. We log our time for all service cases and this would be very beneficial.
What problems is the product solving and how is that benefiting you?
This allows us to see a holistic view of our clients. You can see all Account, contact, opportunity and case activity in one system tying our internal departments together.
Recommendations to others considering the product:
Time card service
Great software
What do you like best about the product?
Lots of features, great search, easy to use, fast, issue tracking, personalized queues, email notifications
What do you dislike about the product?
Cost of maintaining..it's expensive for a licensing large number of users.
What problems is the product solving and how is that benefiting you?
Analytics and reporting.
Recommendations to others considering the product:
Except being expensive it is great.
Best experience
What do you like best about the product?
Cloud service is the next great technology and this application allows me to manage data easily.
What do you dislike about the product?
Nothing. Great service so far and I can guarantee it will improve.
What problems is the product solving and how is that benefiting you?
Cloud information security. It allow user to feel safe with personal information
Recommendations to others considering the product:
Best service and customer service.
Easy to Use
What do you like best about the product?
The usability of Salesforce brings it above the competition. There are some interesting web design choices sometimes, but it still retains usability.
What do you dislike about the product?
When there are painpoints in implementations. Say, you suddenly don't feel like having the capacity to edit literally every field from what looks like a static form page in a single click. Also other CRM pieces of software have the ability to drag and drop attachments into a case. Why is that not here?
What problems is the product solving and how is that benefiting you?
Successfully implemented a CRM solution
CRM management is great
What do you like best about the product?
search functionality is super useful and the software is easy to use
What do you dislike about the product?
The tab system for opening and searching
What problems is the product solving and how is that benefiting you?
case management. It is easy to track work
Great
What do you like best about the product?
I very much enjoy the ability to make sales referrals to a colleague, sometimes in a different state, and know that my customer will be taken care of.
What do you dislike about the product?
At times it can be challenging to search customers with the database
What problems is the product solving and how is that benefiting you?
We are mostly utilizing this service to refer solutions to an individual to convert it to business
Salesforce for customer service
What do you like best about the product?
The ability to organize a lot of information and do my job more efficiently.
What do you dislike about the product?
Some text boxes are too small; the way the emails come through without formatting.
What problems is the product solving and how is that benefiting you?
We are solving the problem of how to have customer information in one place with full visibility throughout the company
Recommendations to others considering the product:
Steep learning curve but very useful
Experience Implementing in Service Cloud
What do you like best about the product?
Service Cloud has a lot of functionality that can be use for our clients. You can design the layout of service cloud to meet any needs your client might want. if your client wants it customized there are a lot of workarounds to be able to do that.
What do you dislike about the product?
I don't like the impact that happen from switching to Lightning over Classic. Salesforce still has some work to do on making them similar and giving Lightning all the same features.
What problems is the product solving and how is that benefiting you?
You are creating an user friendly experience for many call center reps. It saves times for companies who are working in customer service. There are many benefits in bring your company over to Service Cloud. I do believe that Lightning is the better benefit for a component who is just switching to Salesforce.
Recommendations to others considering the product:
I think it is a worth while investment for a company. It helps a company be more efficient and have a better user interface for our call center employees.
Salesforce
What do you like best about the product?
Salesforce allows for a very interactive development within my organization. Salesforce gives the opportunity to all stakeholders within a new implementation a chance to communicate and see the overall progress of the entire project.
What do you dislike about the product?
Salesforce is very intense as far as the training required and the development of features your company requires.
What problems is the product solving and how is that benefiting you?
The company is attempting to create an all-in-one ticketing system for all stakeholders within a new development.
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