Agentforce Service
Salesforce, Inc.External reviews
6,956 reviews
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Salesforce
What do you like best about the product?
Everything I need to access on a case is on the detail page. I do not have to navigate through multiple screens.
What do you dislike about the product?
The app is pretty blah / basic looking. It isn't an attractive application at all.
What problems is the product solving and how is that benefiting you?
We use it for our customers to open cases with us. Internal in development we use a different much user friendly application.
Recommendations to others considering the product:
You can find everything on the detail page which is great. The rest of the app could use more on the appearance side.
Customer Service on the Go
What do you like best about the product?
You can handle any complaint or case from customer in anywhere because its support on mobile apps. also can receive case on many source like facebook, twitter, email and chat with single app
What do you dislike about the product?
its depend on the internet connection because this is required high internet connection.
What problems is the product solving and how is that benefiting you?
i'm a sales person, but handle my customer's case also like if there is anything problem with my product they used, the 1st person usually they contact are the sales person. my company also have customer service but the customer more comfortable contact directly to me. so i need the mobile apps can handle 2 type of needs. Sales and Service on one app. the answer is Salesforce Service Cloud
Recommendations to others considering the product:
You better try it. because it more easier for your company and your work as a sales and customer service. because you can access it from anywhere and 24 hours. you feel connected to the customers all the time
Salesforce is a great applicant system
What do you like best about the product?
I like the features on updates and Ikap saved vs Ikap completes. It is very organized and neat.
What do you dislike about the product?
Salesforce could report in realtime that way changes and updates can be accounted for immediately
What problems is the product solving and how is that benefiting you?
We benefit with our application intake. The benefits outweigh any issues
Quick operation and stable interface
What do you like best about the product?
Very quick and smooth system. It adapts quickly and has small features that improve usability.
What do you dislike about the product?
Could have a slightly better UI experience, but it’s not that bad
What problems is the product solving and how is that benefiting you?
CRM, account management, case managt
Salesforce Review
What do you like best about the product?
Salesforce platform and customer support is awesome.
What do you dislike about the product?
Yet to find any drawback as of now. Will keep looking
What problems is the product solving and how is that benefiting you?
Makes our customers happier using the world’s #1 platform for service.
Recommendations to others considering the product:
Worthing using Salesforce Service Cloud
Flexible valuable asset
What do you like best about the product?
Salesforce cloud provides an easy to use web interfwce that works great for our techs in the field.
What do you dislike about the product?
At this time we have not run into any factors that hinder our day to day work.
What problems is the product solving and how is that benefiting you?
The availablity of our road techs to have full access to rhe crm application to do their work.
Good Platform With Potential
What do you like best about the product?
Search-ability within Salesforce is relatively easy. You can search by partial names, quotations, etc.
What do you dislike about the product?
Attachments linked directly into the chatter fields do not save if there is ever a "crash".
What problems is the product solving and how is that benefiting you?
Salesforce has allowed me and my team to keep track of our project pipeline and to keep communication lines open with our sales team.
Salesforce - Robust Management Tool
What do you like best about the product?
Salesforce is a great tool for any company with several avenues of business contact both internally and externally. The functionality to log tickets/cases via email and have an auto assign function is a real time saver. It's also great for projects/tickets that require several teams/team members' participation.
What do you dislike about the product?
I can't think of anything negative about Salesforce. It's a great tool.
What problems is the product solving and how is that benefiting you?
Working in a SaaS environment, some tickets require several points of contact. Salesforce is a great assigning and tracking tool. No more junked up inboxes or lost emails. It's all in Salesforce.
Amazing Service
What do you like best about the product?
I like it the most because it is convenient to use
What do you dislike about the product?
The complexity to change things and user management
What problems is the product solving and how is that benefiting you?
We follow our sales and support cases up through this software. We saved a lot of time and energy.
Recommendations to others considering the product:
Make sure you have a good business case and read on the different advantages and disadvantages. I think overall this is a very good product and can be of tremendous value to the business. Engage your key stakeholders and securebuy in.
Best tool out there
What do you like best about the product?
Ease of use, configeration, deployment and makes life so much easier.
What do you dislike about the product?
Cost of operation. Licensing is expensive.
What problems is the product solving and how is that benefiting you?
Help desk and call center. Make it easy to log and incident and report on.
Recommendations to others considering the product:
Best tool for ease of implementation. If you're in the edge..go for it .
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