Agentforce Service
Salesforce, Inc.External reviews
6,956 reviews
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External reviews are not included in the AWS star rating for the product.
Customer management expected to improve with enhanced AI capabilities
What do you like best about the product?
I am pleased that there were no difficulties in the setup process thanks to the training conducted by Salesforce Korea. Additionally, there is great anticipation for the assistance companies receive in transitioning to AI, and it is positive that they receive customized training tailored to their needs.
What do you dislike about the product?
There isn't any yet.
What problems is the product solving and how is that benefiting you?
I have heard and know that Salesforce Service Cloud is very helpful for companies transitioning to AI.
Great Automations and Admin-Friendly Setup, but Some Limitations
What do you like best about the product?
A lots of automations and with admin friendly setup
What do you dislike about the product?
Implementing and customizing the platform can be difficult, sometimes lacking clear instructions or requiring specialized knowledge.
What problems is the product solving and how is that benefiting you?
I don’t use it right now but in my previous job
Simple and Efficient App, but Pricey
What do you like best about the product?
The simplicity, the app, the efficiency!
What do you dislike about the product?
The price, that's too expensive for small companies
What problems is the product solving and how is that benefiting you?
Better support, more efficiency and productivity
Efficient Support, Streamlined Setup
What do you like best about the product?
I have seen Salesforce Service Cloud improve a lot over the years. It is no longer difficult to set up, and I appreciate its ease of integration with an account three sixty. Customer support is much faster now. I find the omni-channel engagement and having agents solve cases for us to be key features.
What do you dislike about the product?
I dislike the UI of Salesforce Service Cloud.
What problems is the product solving and how is that benefiting you?
I find the product makes customer support much faster and reduces customer challenges with omni-channel engagement and case-solving agents.
Efficient Customer Interaction, Needs UI Refinement
What do you like best about the product?
I love the ease of use of Salesforce Service Cloud, which makes it accessible even for those transitioning from other platforms. I'm impressed by how it helps cut down customer service time by at least 30%, increasing efficiency. The specific features of entitlements and milestones stand out as particularly valuable, aiding in the organization of our service cases.
What do you dislike about the product?
I found the user interface of Salesforce Service Cloud to be less slick than I would like. Additionally, the initial setup was somewhat difficult.
What problems is the product solving and how is that benefiting you?
I use Service Cloud with Agentforce to interact with customers, reducing the need for service reps and cutting down service time by 30%. It efficiently organizes our service cases.
Powerful Automation and Productivity with Salesforce Service Cloud
What do you like best about the product?
Salesforce Service Cloud's pros include powerful automation, enhanced agent productivity through a unified agent console and case management, and scalability.
What do you dislike about the product?
With the shift to agentforce it would be helpful to understand more about the best practices of getting to agents
What problems is the product solving and how is that benefiting you?
Helps us streamline our service operations
Great for Enhancing Customer Experience, but Can Be Too Technical
What do you like best about the product?
It helps clients to improve the customer experience
What do you dislike about the product?
It might be Too technical for some users
What problems is the product solving and how is that benefiting you?
Proactiveness for communication with clients
Great SFDC Integration, but Setup Is Time-Consuming
What do you like best about the product?
The SFDC integration makes it easy for us to keep CS in our SFDC instance
What do you dislike about the product?
The amount of work it takes to set up but the help was solid
What problems is the product solving and how is that benefiting you?
Keeping cs within SFDC so all data is McCabe to everyone
Robust and User-Friendly, but a Bit Tedious
What do you like best about the product?
Robust end to end solution and user friendly
What do you dislike about the product?
Somewhat tedious to use with many prompts and details
What problems is the product solving and how is that benefiting you?
Aggregating tcs data
Great Customization and Features, But Lacks Native Phone Integration
What do you like best about the product?
Easy to customize , lots of functionality
What do you dislike about the product?
Not having native integration for our telephones solution
What problems is the product solving and how is that benefiting you?
Customer support
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