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Amazing retention marketing tool
What do you like best about the product?
It is easy to create campaigns via the journey designer, the UI is very intuitive
It's also seamless to set up the tool, the integrations were flexible.
It's also seamless to set up the tool, the integrations were flexible.
What do you dislike about the product?
Sometimes the support takes time and the dashboard hangs. They can work to increase how fast the tool works.
What problems is the product solving and how is that benefiting you?
It helps us consolidate data from different sources and helps us automate campaigns. Were able to see a better ROI on our marketing spends.
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Webengage Customer Engagement Tool
What do you like best about the product?
The interface is clean and pricing is apt. Customer support is very good
What do you dislike about the product?
Developer docs and especially reliability concerns for the backend data syncronisations.
What problems is the product solving and how is that benefiting you?
Its primarily solving the customer engagement issues with personalisation and more importantly giving our marketing team flexibility to plan things based on user journeys.
WebEngage Usage
What do you like best about the product?
Mostly the platform has the things i need.
What do you dislike about the product?
There are particular use cases that i am unable to implement on WebEngage like Caraousel on WhatsApp. And this is dependent on your integration with the thrid party, i.e. all the third parties dont provide that.
Additionally, in the past, I have struggled with capping the campaigns to only x number of people in a journey. for, eg: if i want to branch within a journey. There was a very complicated way of doing that.
Additionally, in the past, I have struggled with capping the campaigns to only x number of people in a journey. for, eg: if i want to branch within a journey. There was a very complicated way of doing that.
What problems is the product solving and how is that benefiting you?
I am able to send do most of the things. like one platform on which i can send, WA, SMS, PNs , emails etc. so this is quite helpful.
Easy to use
What do you like best about the product?
The detailed analytics and insights provided by WebEngage allow us to optimize our strategies and deliver better results consistently.
What do you dislike about the product?
Platform is Little Complex for the beginners, also Bit Expensive for Small businesses , especially for those who need advanced features.
What problems is the product solving and how is that benefiting you?
Web engage Significantly Improved our Ability to connect with customers across multiple Channels.Before using WebEngage, we faced difficulties in creating personalized and targeted campaigns that resonated with different segments of our audience. We also struggled with tracking the performance of our engagement efforts in a comprehensive manner.
Game-changer for startup marketers
What do you like best about the product?
WebEngage has been of great help to engage users on our platform. Through an intuitive dashboard and multiple customer segmentation features, I find it easier to track the success of my campaigns as well as cohort behaviours. In addition to this, the account managers have also been helpful and friendly. It makes working with partners like WebEngage a breeze.
What do you dislike about the product?
The platform is prone to occasional bugs, meaning data can take a while to update. However, once you raise these concerns with the support team/account manager, these are taken care of.
What problems is the product solving and how is that benefiting you?
1. Customer Engagement
2. Management of user journeys (Onboarded users)
3. Access to marketing analytics
2. Management of user journeys (Onboarded users)
3. Access to marketing analytics
Great experience, has helped with personalisation
What do you like best about the product?
Cost-Effective with multiple added features, and great experience with the customer support team.
What do you dislike about the product?
Segments take a lot of time to create compared to other tools, which makes the function inefficient to use
What problems is the product solving and how is that benefiting you?
- We're able to have a centralised dashboard for all retention analytics, which helps bringing in perspective how our efforts are working
- Improved bottom line for the business by neing cost-effective while helping in maintaining the top line
- Improved bottom line for the business by neing cost-effective while helping in maintaining the top line
Customer understanding & Retention
What do you like best about the product?
Ease of Use, Ease of Implementation, Ease of Integration
What do you dislike about the product?
The numbers sometimes might be directional and not best to make long term decisions.
What problems is the product solving and how is that benefiting you?
Connecting with customers making the repeat marketing easier and improving the repeat business.
Super easy to use and helpful team
What do you like best about the product?
Its very easy to use, intuitive and the team is really helpful in how to navigate and set up so that you can get the most out of the platform, specific to your use case. Integration was easy and the team supported us in the same.
What do you dislike about the product?
As a small startup, with limited bandwidth, we are not able to use as frequently as we would like to
What problems is the product solving and how is that benefiting you?
We are easily able to customise, design and send out push notifications and run analytics on it. We are able to set up campaigns to engage our user base via push notification, SMS, Whatsapp and even Email
Boosted our bottom funnel conversions & ROI significantly
What do you like best about the product?
I think best part about webengage is its ease of use in Marketing automation. The process of creating campaigns & journeys is very simple & intuitive. Amazing work on the UI/UX of the tool. It integrates seamlessly with most CRMs.
The pro-activeness of account manager and customer support is excellent
The pro-activeness of account manager and customer support is excellent
What do you dislike about the product?
Nothing too major. Would love to apply it to multiple business units in a single account which share leads. As of now, we are struggling a bit with that
What problems is the product solving and how is that benefiting you?
I think primarily WebEngage is helping us with marketing automation and customer journey mapping. It is helping us with our conversion funnel optimisation and we have seen significant result in conversions and ROI
Amazing Retention Tool
What do you like best about the product?
The automated journeys are amazing and easy to use
What do you dislike about the product?
Segmentation and cohort is bit tricky. Maybe I am new to the system
What problems is the product solving and how is that benefiting you?
It helps us in retention marketing
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