WebEngage is a powerful customer engagement platform designed to transform the way businesses interact with their customers. With a focus on personalization and meaningful connections, WebEngage empowers brands to deliver targeted, timely, and contextually relevant messages across multiple channels.
Overview
WebEngage is a customer data platform and marketing automation solution that helps consumer tech enterprises and SMBs engage users effectively and simplify retention. We help brands drive revenue by targeting existing customers and anonymous users with highly contextual and hyper-personalized engagement campaigns across multiple communication channels.
Product and marketing experts worldwide use WebEngage to craft seamless user lifecycle journeys that convert current users through data-driven, well-timed omnichannel engagement initiatives. We enable brands with in-depth product and marketing analytics to track growth metrics and campaign performance. Leverage WebEngage's AI capabilities to predict user behavior and engage them live!
Highlights
- Multi-Channel Communication: Reach customers through various communication channels, including email, SMS, in-app messages, web push notifications, and more
- Journey Designer: Design seamless customer journeys with the intuitive Journey Designer, ensuring a consistent experience across touchpoints
- In-Depth Analytics: Leverage powerful analytics and reporting tools to gain actionable insights into customer behavior, campaign performance, and user preferences
Details
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Dimension | Description | Cost/month |
|---|---|---|
WebEngage CEP | Monthly Active User | $1,000.00 |
Vendor refund policy
No Refund
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
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Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Sachin B.
Near Perfect Tool For Customer Engagement!
Reviewed on Nov 15, 2024
Review provided by G2
What do you like best about the product?
We frequently use WebEngage and it works best for Marketing Automation and Customer Engagement, It's easy to learn and use, setting up Push Notifications, Journeys, Creating Segments is quite fast and it helps to automate most of the stuf. WebEngage Support is always active and available for us with fast response and fixes. It's easy to integrate and implement.
What do you dislike about the product?
What I dislike about the Product is that it should have some features for free or atleast the part of the basic plan like Intelligent Sending, RCS, In-Line Content. Also WebEngage is best suited for Marketing Automation but not for Customer Analytics. I wish to see it become more powerful in
What problems is the product solving and how is that benefiting you?
We primarily use WebEngage for Growth, be it Activation or Retention. We use it as a CDP, Omnichannel Campaign Management, Creating Automated Journeys, Sending Daily Push Campaigns and Analytics. It has helped us in Identifying and Decreasing Drop Across Funnel, Increasing Conversions, Retaining and Engaging Users through Campaigns.
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Chirayu P.
Best CRM Platform for All Retention and Automation NeedS
Reviewed on Nov 14, 2024
Review provided by G2
What do you like best about the product?
Supportive CSM which helps you to be on top of retention campaign.
What do you dislike about the product?
Integration sometime is hectic, and analysis of whatsapp doesnot provide clicks
What problems is the product solving and how is that benefiting you?
Website and App personlalization, very easy to create any jounrey and schedule later
Mohit P.
Great Engagement Tool and some suggestions.
Reviewed on Nov 14, 2024
Review provided by G2
What do you like best about the product?
WebEbgage is a great tool for the automation on client engagement and conversion. Built-in AI features are work really well and accurate too. The best part is creating a client Journey is very simple and easy and all channels of communication are available with N numbers of combination. The onboarding team team is really helpful. Overall experience is Good.
What do you dislike about the product?
Not Dislike but yes some suggestion.
1. Can reduce the AI analyzing time for new users' behavior under the Journey section which is approx 1 month currently.
2. Can figure out the solution for the Best channel for communication for new users.
3. Can Improve support TAT for the queries received on the Webengage portal.
4. Commercials may sound high for small businesses. Webengange can provide discounted rates for a year or half year for small enterprises.
1. Can reduce the AI analyzing time for new users' behavior under the Journey section which is approx 1 month currently.
2. Can figure out the solution for the Best channel for communication for new users.
3. Can Improve support TAT for the queries received on the Webengage portal.
4. Commercials may sound high for small businesses. Webengange can provide discounted rates for a year or half year for small enterprises.
What problems is the product solving and how is that benefiting you?
For client awareness on our website , and analysing client data on our website for best conversion of leads.
Leisure, Travel & Tourism
Webengage and its reps have been really helpful to us, helping us understand & use the tool better
Reviewed on Nov 14, 2024
Review provided by G2
What do you like best about the product?
Very intuitive and easy to understand and get around in.
Eisha and Yash stand out as really good customer success managers. I've experienced the not-so-great side of B2B SaaS support and I can say WE is doing a very good job with it.
Eisha and Yash stand out as really good customer success managers. I've experienced the not-so-great side of B2B SaaS support and I can say WE is doing a very good job with it.
What do you dislike about the product?
Reporting can be better. We need customisable dashboards, more accurate data fetching. Also email builder can be more UX friendly as well.
What problems is the product solving and how is that benefiting you?
Letting us send out mass emails without affecting our domains
Allows us to build and track emails from within the tool itself
Automating our user journey emails
Allows us to edit content and emails on the fly
Allows us to build and track emails from within the tool itself
Automating our user journey emails
Allows us to edit content and emails on the fly
Paras L.
CRM tool of the generation
Reviewed on Nov 13, 2024
Review provided by G2
What do you like best about the product?
Best retention analytics and easy-to-send communications!
What do you dislike about the product?
Some time the web personalization gets disorted
What problems is the product solving and how is that benefiting you?
Retention Marketing