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Webengage has helped us increase our reach and productivity of communication with users
What do you like best about the product?
-Ease and accuracy of setting up campaigns and reporting
-Offering consisting of multiple channels for customer reach across web, email, app
-Offering consisting of multiple channels for customer reach across web, email, app
What do you dislike about the product?
Flexibility in creating campaigns in terms of creatives etc.
What problems is the product solving and how is that benefiting you?
We are using webengage to reach out to customers post completion of transaction with aim to drive repeat transactions and engagement. We have seen some really good results in repeat transaction performance and have obtained valuable insights on user journey, funnels and behaviour.
Recommendations to others considering the product:
- Build strong integration among front end, Webengage and internal data analytics
- Maintain repository of the events in terms of name, definition, implication etc.
- Use experiment capabilities such as control group, A/B testing to find out whats working for you
- Create various journeys, segments and funnels to understand more about your customer journey
- Use multiple communication channels available in webengage to make most of its capabilities
- Maintain repository of the events in terms of name, definition, implication etc.
- Use experiment capabilities such as control group, A/B testing to find out whats working for you
- Create various journeys, segments and funnels to understand more about your customer journey
- Use multiple communication channels available in webengage to make most of its capabilities
To The Point, On Time Engage
What do you like best about the product?
WebEngage new features to support Call an API, TimeSeries and Ease of Journey Creation takes our a lot of load from engineering and empowers product team
What do you dislike about the product?
configurable media banners via notification which is in theme with client's app/website
What problems is the product solving and how is that benefiting you?
Persuasions communication to B2B Hoteliers with Click to Action. We have seen an improvement in communication open rate as well as click to action which in terms have increased the adoption of Hoteliers to the B2B platform by 20%
Web Engage for reader engagement
What do you like best about the product?
The granularity in creating segments and targeting them with different channels. Automating targeting using relay / journeys
What do you dislike about the product?
Need to have a wholesome view of a segment - like 20% of these people are from google-amp. They read politics content etc.
Response time in case of outages is very poor.
Development turn-around time and response to feature requests is not upto the mark
Response time in case of outages is very poor.
Development turn-around time and response to feature requests is not upto the mark
What problems is the product solving and how is that benefiting you?
We have implemented webengage to engage the customer with the preferred content in their preferred channel and move them into the subscription channel.
Great service, helpful team and an ever evolving product - one of best tools out there
What do you like best about the product?
What is like most of the ease of usability. It takes very little time to make someone new in the team to learn the tool and start making journeys and automation. User segmentation has become easier thanks to the cohort segmentation. The support team is quick to respond to issues although the resolution sometimes takes more time than required. But have seen the support team and the product evolve over the last 2 years. It is on the right track.
What do you dislike about the product?
- Issues Resolution sometimes takes a lot of time
- Analytics and reporting can be on par with some of its other competitors. It should help in eliminating the need for an analytics team within the marketing department.
- More QBRs and insights to be shared by the customer success team which is definitely required when it comes to a SaaS product.
- Analytics and reporting can be on par with some of its other competitors. It should help in eliminating the need for an analytics team within the marketing department.
- More QBRs and insights to be shared by the customer success team which is definitely required when it comes to a SaaS product.
What problems is the product solving and how is that benefiting you?
- Marketing automation
- User journeys
- Cohort segmentation
- User journeys
- Cohort segmentation
Recommendations to others considering the product:
NA
User friendly way to all your marketing communication automation needs
What do you like best about the product?
- Journeys - One of the easiest to use out there and lets you control user communication based on all possible user or system parameters
- Reliability - I've used it for about two years now and there has hardly been any downtime, we've been able to scale with it without any hassle.
- Reliability - I've used it for about two years now and there has hardly been any downtime, we've been able to scale with it without any hassle.
What do you dislike about the product?
Analytics available on the platform could improve and be more user friendly - an easier way to save frequently used querying rules would also be helpful.
What problems is the product solving and how is that benefiting you?
- Scaling 10x without compromising on personalization on push, email and sms channels
- Managing a seamless UX even when interacting with the brand on multiple channels / platforms
- Managing a seamless UX even when interacting with the brand on multiple channels / platforms
Recommendations to others considering the product:
Please make sure the initial specs are in order and the implementation is done right, most users fail at that - once the implementation is done it's easy to scale
A bit clunky but gets the job done
What do you like best about the product?
It makes it easy for non-technical people to implement surveys and pop-ups on website instead of asking engineers to create the code for it. It was also very easy to set up and doesn't need to be maintained.
What do you dislike about the product?
It's overwhelming in terms of where to start--the interface isn't too clear and it's not clear how to troubleshoot when there's a problem on the site. An engineer might have to dig in to make sure it's implemented properly.
What problems is the product solving and how is that benefiting you?
Engineers don't have to spend their time create pop-up surveys or feedback form. Usually there's a lot of copy changes with those things so it's nice that they can edit it themselves.
Recommendations to others considering the product:
Recommended for teams who want to implement surveys on their own without waiting for engineers to launch and test. You only need an engineer to add the sdk to the codebase.
Extremely user friendly. Could greatly help catapult business numbers if you're a power user.
What do you like best about the product?
Webengage does not have a steep learning curve at all and everyone in our marketing team has mastered the basics in little over a week. Though this might be have said multiple times by various marketers, the Journey Builder is an absolute delight to work with. It allows the marketing teams to work on big-picture tasks since the daily operational activities could be automated with ease. The new drag and drop editor for emails has been a value add.
What do you dislike about the product?
Would be delighted if we could start having staggered communications in phases to customers.
A report builder if included would add a lot of value to marketers to analyze actions that are being performed. More flexibility in the email templates is required. Waiting for the time when we could view more than 10 campaigns in a single page without having to switch pages.
A report builder if included would add a lot of value to marketers to analyze actions that are being performed. More flexibility in the email templates is required. Waiting for the time when we could view more than 10 campaigns in a single page without having to switch pages.
What problems is the product solving and how is that benefiting you?
Using WebEngage our marketing team has been able to analyze and ensure that we get a better understanding of the cause and effect relationship between actions and corresponding results. The basic automation set up has relieved bandwidth for the entire team to think about next level actions rather than pull of daily tasks
Its and awesome Marketing Automation tool
What do you like best about the product?
The journey feature wins hands down. It makes it real easy to engage with users at different trigger points.. also with the channel flexibility! It actually opens up the landscape to think of more and more scenarios to engage with the user as the bandwidth constraint and tech dependency get reduced here.
What do you dislike about the product?
Nothing as such. Support has always been great.
What problems is the product solving and how is that benefiting you?
Retention, Conversions.
One of the best Customer Engagement platform I've ever used
What do you like best about the product?
Two words, "Customer Journeys". Way too easy to understand and set-up. The best in industry. One platform for almost every engagement step.
What do you dislike about the product?
Reporting platform can be improved a lot. Customized reports is something that's missing.
What problems is the product solving and how is that benefiting you?
Marketing automation is what we wanted and we got. Everything at one place, WebEngage.
Simple, Powerful and KPI oriented
What do you like best about the product?
1. Journeys is a great tool and really easy to use and setup for the marketers. It can be really helpful when solving for important business flows.
2. Support team is always proactive and ready to help with new campaign ideas and improve the existing ones.
2. Support team is always proactive and ready to help with new campaign ideas and improve the existing ones.
What do you dislike about the product?
1. Reporting could be much better.
2. Introduction of actionable funnels would be great.
3. Every screen view should be downloadable.
2. Introduction of actionable funnels would be great.
3. Every screen view should be downloadable.
What problems is the product solving and how is that benefiting you?
1. User Retention Rates and Repeat Purchases
2. Targeting and engaging users at integral leakages and drop-off points.
The tool has helped a great deal in recovering the abandoned carts and add to the revenue while keeping the CAC under control.
2. Targeting and engaging users at integral leakages and drop-off points.
The tool has helped a great deal in recovering the abandoned carts and add to the revenue while keeping the CAC under control.
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